This position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
He/she is also expected to take a leadership role in developing a culture that supports the hotel’s strategic goals. The Director of Talent and Culture will lead performance management and talent assessment.
Primary Responsibilities
Business Performance
· Prepare, implement and compile data for monthly reporting
· Set periodical Talent & Culture and training budget & forecast
· Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
Talent & Culture Management
· Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
· Oversee the administrative activities of payroll, benefits, legal compliance and employment law
· Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel has adequate manpower according to the projected level of business
· Interview, assess and evaluate prospective employees
· Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
· Identify, prioritize and meet short and long term training and development needs of the Hotel
· Review the recommendations of employee's promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
· Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
· Oversee the Hotel’s employees' facilities including employees' locker rooms, rest rooms, and employee restaurant
· Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs
· Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
· Maintain confidentiality of sensitive matters/issues
· Ensure compliance with local health and safety regulations
Team Management
· Interview, select and recruit Talent & Culture employees
· Identify and develop employees with potential
· Conduct performance review and manages performance issues that arise within the team
· Constantly monitor employees performance, attitude and degree of professionalism
· Develop, conduct and maintain all staff training programs for employees, focusing on their development needs, providing them with new skills to meet the changing needs of the business
· Conduct periodic departmental meetings to provide information to employees, obtain their feedback, rectify issues and provide a regular forum for department communication
· Perform other reasonable duties assigned by the assigned by the Management
Profile
Knowledge and Experience
· Bachelor’s Degree in Human Resources Management
· Minimum 5 years of Human Resources Management experience
· A strong understanding of labor and employment law
· Excellent reading, writing and oral proficiency in English language
· Proficient in MS Excel, Word, & PowerPoint
Competencies
· Strong leadership, interpersonal and negotiation skills
· Excellent communication and customer contact skills
· Results and service oriented with an eye for details
· Ability to multi-task, work well in stressful & high-pressure situations
· A team player & builder
· A motivator & self-starter
· Well-presented and professionally groomed at all times
