Total 3 Fresh/Entry Level Service Consultant job vacancies in Johor

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Customer Service - Call Centre (Call Centre & Customer Service)

Job Type: Full-time
Salary: RM2,500.00 - RM4,500.00 per month

Project scope: Handling general inquiries related to billing and other concerns from customers.

Job scope:

Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.

Channels: Inbound & outbound calls, email (only for internal communication)

Requirements:

With at least 1-year of experience in customer service

Preference for candidates with Call Centre experience – Voice and non-voice

Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)

Proficient in Microsoft Office

Swift typing skills

Benefits:

Opportunities for promotion
Professional development
 

Supplemental pay types: Commission pay, Performance bonus
 
Ability to commute/relocate:

Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Experience: Customer service: 1 year (Preferred), Fresh graduate welcome!
 

Language:

Chinese (Preferred)
English (Preferred)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

客戶服務 - 呼叫中心（呼叫中心和客戶服務）

工作類型：全職
薪水：每月 RM2,500.00 - RM4,500.00

專案範圍：處理與計費相關的一般查詢以及客戶的其他問題。

工作範圍：

透過工程師和工程師的呼入和呼出電話處理客戶的詢問。

管道：來電、來電、電子郵件（僅用於內部溝通）

要求：

擁有至少1年客戶服務經驗

優先考慮具有呼叫中心經驗的候選人 - 語音和非語音

流利的英漢雙語（主要要求，必須會說普通話）

精通微軟Office

快速打字技巧

好處：

晉升機會
專業發展

補充薪酬類型：佣金、績效獎金

通勤/搬遷能力：

新山：可靠的通勤或計劃在開始工作前搬遷（首選）

經驗： 客戶服務：1年（優先），歡迎應屆畢業生！

語言：

中文（首選）
英語（首選）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化