Total 4,983 Relationship Manager job vacancies in Customer Service category in The United States of America

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

1. Generating appointment booking report and ageing report. 
2. Check for Console Report 
3. Tally check for console orders against report generated and console the orders 
accordingly. 
4. Call customer for delivery appointment. 
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 
6. Follow up on emails with Credit Finance and Operation team. 
7. Coordinate with Transport Department on the timing of delivery. 
8. Follow up with Transport Department on the status of delivery. 
9. Handling customers complaint and escalations. 
10. Follow up on emails with Sales / Logistics Department. 
11. Updating and send weekly Report to Finance for Billing. 
12. Prepare documentation for delivery to FTZ areas. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Order : 613624

Responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products (Malaysia market)
• In consultation with the PB team manager/branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.
• To participate in marketing and promotional activities for customer acquisition.

Requirements

• 3 years of relevant experience in relationship management within the financial services space.
• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking.
• Knowledge and experience in Malaysia market is an advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Tan Gabriel
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

The Job

As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged. You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes. Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Requirements

• Good Degree in Building, Real Estate or equivalent

• Prior experience relating to strata title developments is preferred

• Knowledge of the LTSA, BMSMA Act and other relevant regulations, legal obligations of a developer and the role of a managing agent

• Self-driven with a customer-oriented mindset

• An eye for details, excellent interpersonal skills and communication skills

• Ability to work independently as well as in a team

• Fresh graduates with a strong learning attitude and customer service mindset are welcome to apply

About UsPEERLESS JAL is a proudly Australian-owned and family-run company and has been an industry leader since 1947 specialising in hygienic cleaning systems and premium floor care solutions for the commercial, residential and industrial markets.As a family business we emphasize work-life balance, fostering an environment where you can grow and thrive. If you would like a role where you make significant impact to your customers and value a workplace that cares genuinely about its employees, join us at Peerless JAL. We want to see you succeed and will support you in upskilling and progressing your career! About the RoleBased at our site in Malaga, Perth and reporting into the Sales Director, the Customer Relationship Manager will be responsible for:• Working with and developing business through a distributor based network • Training, coaching and managing existing customers on correct cleaning processes. • Visit clients and conduct regular audits and site inspections• Maintaining and installing dilution and…

Click here to view more detail / apply for Customer Relationship Manager – WA/SA/NT

Our client is in the business of aerospace industry. They are currently seeking for Customer Relationship Representative who will be responsible to create and retain customer loyalty and preference by establishing rapport with the customer, administering customer-focused programs, and processing orders in an efficient and accurate manner.

JOB DIMENSION (SCOPE)

• Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities.
• Manage all post-order administration activities (i.e. date changes, quantity changes, expedites, etc.), review open order reports and proactively resolve order holds for the successful delivery of products and services according to customer needs.
• Collaborate closely with other sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes.
• Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.
• Perform other tasks and projects as required to meet customer and organizational needs.

JOB REQUIREMENTS

• At least 2 years of relevant working experience interfacing directly with customers in a B2B sales or service environment.
• Commercially driven and customer-oriented person
• Proficiency with ERP software and Salesforce or similar CRM applications
• Reliable, amicable, and professional team player, driven to provide outstanding service to customers
• Strong verbal, written and interpersonal skills sufficient to write business correspondence and to converse professionally with customers, vendors, and internal personal
• Detail oriented with strong organization and time management skills.
• Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.

Key Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client requests/issues.
• Administer the paper documentations from client and handover/lodge with various operation teams to ensure client’s data is most up-to-date.
• Takes the lead to coordinate, investigate and follow-up across internal departments to resolve client issues/ needs.
• Provides feedback to client related to their needs and ideas on process improvement.
• Collaborate with processing teams to ensure client transactions (Cash and Trade) process timely.

Job Requirement :

• Analytical and meticulous
• Experieced in Cash & Trade Support experience have added advantage
• Committed individual and able to drive same goal as the team
• Strong verbal and written communication skills
• Ability to multitask and work under pressure

Interested candidates may apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

15th April, 2024 The Organisation:Centacare Family and Relationship Services (CFRS) is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage.  Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.The role:We are currently seeking a Service Delivery Coordinator to join our team based in Fortitude Valley on a permanent full-time basis. Please note that some flexibility is needed in order to meet operational requirements. Reporting to the Area Manager, in this role you will be responsible for the coordination and compliance of Federal, State, Fee-for-service and/or philanthropically funded programs and the oversite of a team of counselling Practitioners who deliver family and relationship services including counselling for individuals, children, couples and families. Some of the programs…

Click here to view more detail / apply for Service Delivery Coordinator - Family & Relationship Services

• Part-time (0.6FTE) 2-year contract position beginning July 1st.
• As this is a state-wide service travel is required around Melbourne including regional locations. Office based in Ringwood.
• $41-45.5per hour + Super + Generous Salary Packaging benefits of up to $18,550    

About the role  
This important role will see you building relationships with and supporting carers, families and the community by providing counselling, relevant resources, planning and organising workshops, facilitating referrals and implementing a person/family centred approach to assess and support their needs.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Lakshmi Prasad (FRSC State-wide Coordinator) at lprasad @ each.com.au or on 0437 007 309.

Who we’re looking for 
To be successful in this position you will have:

• A broad understanding of the issues experienced by carers caring for a family member with a disability.
• Demonstrated knowledge and skills in working with people with disabilities and their families.
• Excellent communication and networking skills to effectively engage with a range of stakeholders within the community.
• Experience and skill in disability support, intake, assessment, and case coordination.
• Demonstrated ability to effectively manage a brokerage budget, including invoicing, receipting and financial processing as required.
• Ability to facilitate relevant forums and workshops for carers as and when required.

• The role may require flexibility in working hours (e.g. late afternoons, evenings or early morning hours & some weekends), and the ability and capacity to travel and stay overnight for up to 1-3 days in Regional Victoria.
• NDIS knowledge is preferred.

Work hrs: Mon-Fri, Office Hrs
Salary: $3000 - $4500 (+1.5 months completion bonus)
Duration: 1 year

Job Scope:
• Ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• Handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:
- Minimum Diploma/Degree in real estate

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd

99C4599

Salary: $2300 -$2700
Duration: 1 year contract (Renewable)
Working hours: 5 days work week up to 44 hours weekly including up to one weekend (day shift only)

Job Description

• Provide on-site frontline concierge service for employee service requests/status/enquiries/feedback at the Employee Concierge at the 3 different working locations.
• Escalating the necessary to the middle office via Employee Relationship Management System for case resolution
• Provide on-site support for Principal Offices for services including but not limited to the following, (Onboarding, Offboarding, Daily Duty, HR Admin, Logistics, Procurement and Finance)
• Coordination with event organizer
• Any other ad-hoc duties assigned.

Requirements

• Min Higher Nitec/Diploma and one year of relevant working experience
• SINGAPOREANS only
• Proficient in Microsoft Office (familiar with V-Look up etc.)
• Pleasant disposition with a flair in customer service

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at fadhilah@rmagroup.com.sg or Whatsapp/SMS to 82134315 to take it forward. We regret to inform that only shortlisted candidates will be notified.

EA Personnel Name: Norfadhilah Awang
EA Personnel No: R24120699
EA License No: 93C4403

Service Manager

Salary: £30k - £40k, Dependant on Experience
Location: Bingley, West Yorkshire

Permanent Opportunity

The Service Manager will receive some amazing benefits:

• 25 days holidays + Bank Holidays
• No weekends!
• Free Parking
• Progression and Training provided throughout the business
• Growing and forward-thinking company

The client is looking to grow their service and scheduling team due to exponential expansion within their industry and increasing their reach to potential customers. This is an amazing opportunity for someone who wants to step into a friendly team to provide direction and support in providing the best possible service, first time.

If you are an experience planner/scheduler and have managed workloads and people, then this could be an exciting opportunity to continue your development and work alongside a team of experts, so you can continue to further your ambitions.

The Key Duties of the Service Manager

• Organise, schedule, and monitor our fast growing nationwide installation team, focusing on forward planning, ensuring effective route efficiency & reacting quickly to any changes to the planned schedules
• Manage our team of installation schedulers to maximise efficiencies and drive installation numbers, whilst maintaining customer service levels
• Prioritise team workload to ensure delivery of excellent customer service to the required KPI's and SLA's
• Producing and analysing daily, weekly & monthly reports for the senior management team
• Monitor compliance with KPI's and SLA's and take corrective action where these are not being achieved
• Managing a small subcontractor network in limited areas
• Liaise with installers and customers over the phone

The Key Requirements of the Service Manager

• Previous telephone-based customer based experience is essential
• Previous experience in a scheduling management role would be highly desirable
• Well developed people management skills
• Strong/in depth knowledge of UK geography and postcode areas for planning engineers' workloads and routes to optimise efficiency is essential
• Customer focused approach to all work

If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.