Total 2 Operations Supervisor job vacancies in Information Technology category in Petaling Jaya

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

Position Overview:

The Head of Operations will play a critical role in overseeing and optimizing the operational functions of BJAK. Reporting directly to the CEO, the successful candidate will be responsible for developing and implementing strategies to enhance efficiency, productivity, and profitability across all operational areas. This individual will lead a talented team and collaborate closely with key stakeholders to ensure the seamless execution of business operations.

Responsibilities:

• Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
• Oversee day-to-day operations, including but not limited to production, supply chain management, quality assurance, and logistics.
• Lead and mentor a high-performing operations team, providing guidance, support, and development opportunities.
• Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
• Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
• Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
• Establish and maintain strong vendor and partner relationships to support operational needs and drive business success.
• Stay abreast of industry trends, market dynamics, and regulatory requirements to inform strategic decision-making and mitigate risks.

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
• Years of progressive experience in operations management, with a proven track record of success in a leadership role.
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
• Demonstrated expertise in strategic planning, process optimization, and change management.
• Excellent analytical skills and a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proven ability to drive results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Job Description

ABOUT US
We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE : 

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Work with internal and external stakeholders to understand and represent user needs 

• Define and execute the share vision of the application (product)

• Monitor the Operations process and developing the need analyses

• Negotiate and execute must-have requirements to ensure compliance with Operations requirements.

• Prioritize product features and capabilities, actively participating in the product concept and interface with operational activities

• Design and support the training documentation and execution

• Ensure operational excellence by following existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of project delivery

• Actively involved in the Figma flow, focusing on enhancing the user experience

• Actively participate in requirements meetings, share ideas and best practices and maintain harmonious relationship with all departments and cross functional alignment.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Demonstrated experience in the design, development, and implementation of strategy.  

• Possess a hands-on mentality and an analytical and structured way of working

• Able to operate successfully in a lean, fast-paced organization to scale quickly

• Self-motivated with a focus to exceed set goals

• Detail oriented with a knack of spotting the little things

• Comfortable adapting to new technologies​

BENEFITS

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.

• Unlimited training -You will have access to a wide range of learning resources including Notion!

• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things.