Job Description:-

- To conduct vulnerability assessment/penetration testing in its skillset and experience to gain access and exploit vulnerabilities in the company’s infrastructure.
- To maintain the Security Operations Manual up to date for use by all IT security personnel to cover duties.
- To conduct computer forensic analysis and understand the impact on the business.
- To research tools, techniques, countermeasures and trends in network vulnerabilities, data hiding, and network security.
- Continuous development of threat hunting and proactively identifying security incidents before they occur.
- To design and support the overall cybersecurity architecture of the enterprise systems environment.
- Applying social engineering and phishing techniques to manipulate employees into exposing or revealing information to compromise their machines.
- Maintaining standard information security policy, procedure, and documentations.
- Monitor identity and access management, including monitoring for abuse of permissions by authorised system users.
- Involve in IT Security project management and assist in identifying and evaluating vendor IT security solutions.
- To ensure compliance with the provisions of the IT Security Policies and regulatory guidelines.
 

Job Requirements:-

- Professional Certificate/Diploma/Degree in Computer Science/Information Technology or equivalent.
- 8 to 10 years related experience in IT Security and with proven minimum 4 years working experience in managing IT security projects.
- Industry recognized security certifications, such as CISSP, CEH etc. preferred.
- Knowledge in IT Security methodology, Bank Negara Guidelines, PCI DSS, Risk - Management and IT auditing will be an added advantage.
- Technical knowledge of database and operating system security.
- Knowledge of network protocol (WAN,LAN) and security concerns within TCP/IP environment.
- Thorough understanding of the latest security principles, techniques and protocols.
- Familiar with web related technologies.
- Ability to present ideas in business-friendly language.
- Ability to prioritize, track and manage tasks and action items.
- Excellent communication, writing, analytical thinking, strong team player and an individual contributor too.

Perks & Benefits

• Annual leave
• Medical
• Nearby public transport

職位描述：-

- 根據其技能和經驗進行漏洞評估/滲透測試，以存取和利用公司基礎設施中的漏洞。
- 保持安全操作手冊處於最新狀態，以供所有 IT 安全人員履行職責時使用。
- 進行電腦取證分析並了解對業務的影響。
- 研究網路漏洞、資料隱藏和網路安全的工具、技術、對策和趨勢。
- 持續發展威脅追蹤並在安全事件發生前主動辨識。
- 設計和支援企業系統環境的整體網路安全架構。
- 應用社會工程和網路釣魚技術來操縱員工暴露或洩漏資訊以危害他們的機器。
- 維護標準資訊安全政策、程序和文件。
- 監控身分和存取管理，包括監控授權系統使用者濫用權限的情況。
- 參與 IT 安全專案管理並協助識別和評估供應商 IT 安全解決方案。
- 確保遵守 IT 安全政策和監管指南的規定。

工作要求：-

- 電腦科學/資訊科技專業證書/文憑/學位或同等學歷。
- 擁有 8 至 10 年 IT 安全相關經驗，並擁有至少 4 年管理 IT 安全專案的工作經驗。
- 有業界認可的安全認證，如CISSP、CEH等優先。
- 了解 IT 安全方法、國家銀行指南、PCI DSS、風險管理和 IT 審計將是一個額外優勢。
- 資料庫和作業系統安全的技術知識。
- 了解 TCP/IP 環境中的網路協定（WAN、LAN）和安全性問題。
- 透徹理解最新的安全原理、技術和協議。
- 熟悉Web相關技術。
- 能夠用商業友善的語言表達想法。
- 能夠確定優先順序、追蹤和管理任務和行動項目。
- 優秀的溝通、寫作、分析思維、強大的團隊合作精神和個人貢獻者。

津貼和福利

• 年假
• 醫療的
• 附近的公共交通

Junior Product Manager - Core Products

At Silverlake MasterSAM, we believe that “A great product comes from real users”. We always listen to our customers and understand their problem areas because we always believe there is nothing that can beat the user’s real experience. Many of our successful innovations are the result of our attentiveness to customers’ quest for more effective solutions to tackle their IT security issues. We relentlessly pursue innovation to effect relevant and more practical solutions to our customers’ increasingly complex security problems – in the core area of privileged user access management.

This is an entry level position reporting to the Senior Product Manager to work on our core product which provides Privilege Access Management. Our team roles are constantly evolving as we grow, so be prepared for constant tweaks in roles and responsibilities. 

 

What You'll Do

●      You will be part of the product management team working on core products with initial focus areas in analytics or UX

●      You’ll be responsible for the delivery of your selected product focus area

●      You’ll be interacting with customers, PMs, engineers and sales teams to understand their pain points to prioritize features for maximum impact

●      Documenting stories and acceptance criteria, illustrating flows and high level UX that will be understood by engineering teams

●      Collaborate with the release team to plan out releases for your focus area

●      Get your hands dirty with engineering and support teams to understand the ins and outs of the product 

●      Support engineering team tasks when all hands on deck is needed

 

Must have skills

●      Empathy – able to put yourself in another person’s shoes and understand their experiences

●      Critical thinking – capable of breaking big problems into small, manageable tasks

●      Strong written and verbal communication in English

●      Good presentation skills

Nice to have skills

●      Experience in using JIRA and Confluence

●      Experience or interest in cybersecurity

●      Experience working with APIs

●      Experience working with cloud platforms

●      Experience with integrations

●      Have a flair for writing content

• There is an in-lieu replacement leave PH fall on Saturday
• Recognize all Public Holidays in Selangor state
• Parking Allowance, Medical, Optical, Dental Benefits

We are looking for an experienced Operations Manager with a background in FM hard services delivery and small works project management. You must be able to show experience as people manager having managed both direct teams or individuals and sub-contractors ensuring high levels of delivery within a SLA's and KPI's environment and managed, monitored and controlled costs ensuring achievements of financial targets. As you will play a key role in the audit process you will be experienced in management information, operational finance and reporting.

You will be pivotal in engaging and managing key stakeholder relationships including managing multi-disciplinary teams. Holding an IOSH (or equivalent) certificate you will also be able to demonstrate an awareness of H&S regulations.

Proficient in IT and Microsoft Office you must hold a minimum standard of C&G Level 3 or equivalent in mechanical, electrical, building services or a similar hard services trade.

Job Objectives and Responsibilities

-To support the Account Manager in the profitable, efficient, and safe running of the contract in compliance with the MITIE SGOV NEC4 contract T&C's.

-To assist the Account Manager with the budget and P&L for the contract to ensure financial targets are met where applicable to the role.

-Ensuring service delivery is of the highest level, meets and exceeds the contract SLA's/KPI's.

-To meet statutory compliance targets under your remit as required

-Ensure that all P2(Part of contract) works are carried out within the contract comprehensive and materials budget.

-Ensure that all P6 (Chargeable) small works projects or otherwise under your control are completed within time scales and budget.

-Obtain and review competitive quotes from our supply chain and make accurate proposals to the client for cost vs. quality on small works or special projects as assigned by the account manager.

-Support directly with the management of the CDM and QHSE as required across all contracts works as directed by the account manager.

-Deliver small works quotes and special projects within SLA as per contract T&C's as and when assigned by the account manager.

-Support the client in developing a full comprehensive scope of works for any required works.

-To successfully manage and challenge on resources, materials, and equipment usage to ensure delivery of service excellence, high standards of maintenance, statutory compliance across all planned and reactive M&E equipment and fabric maintenance in the most economical and effective manner whilst following company guidelines and policies,

-Utilisation of security cleared MFA's and SME's

-Utilising support from managers and engineers, ensure the day-to-day activities of labour, materials and sub-contractors are in compliance with company policies and procedures, health and safety, quality and environmental systems.

-To support the Account Manager and Compliance & Performance manager with the management, control and auditing of sub-contractors, sites and projects as directed by the account manager.

-Ensure completion of site inductions and all other relevant H&S documentation for all sub-contractors on site.

-Prepare incident/investigation reports communicate any building related incidents that occur following the escalation process.

-Alert your line manager and client to any facilities related issues that may affect day-to-day business operations.

-Develop and maintain robust site logbook management and compliance documentation for all required assets, systems and personnel.

-Understanding and utilisation of all required Mitie and client systems including CAFM or 3rd party portals

-Ensuring statutory and contractual compliance in line with company and client procedures

Main Duties

-Participate in the preparation and development of site-specific life cycle replacement programmes, FMR's and condition surveys and delivery streams as required for each.

-Monitoring our own team and sub-contractors by carrying out audits on work completed and instigating corrective Actions if required.

-Implement our Health and Safety policy and Procedures to ensure the safety and welfare of all employees, sub-contractors, end users and the public.

-Production of monthly Health & Safety Reports.

-Ensure the timely supply of site management information as and when required.

-Work with the energy manager to implement procedures to ensure innovative and effective energy and utilities management and monitoring.

-Timely production of all required service reports.

-Support with site setup/refresh to achieve best-in-class service delivery and site management from an electronic and physical paperwork administration level.

-Aid in supporting the compliance and performance manager where required with technical knowledge or as instructed by the account manager.

-Obtain best value quotations from approved sub-contractors for additional works as required.

-Liaising with site client FM and key personnel on building related issues.

-Attend planned review meetings with key personnel on site and seek resolution for any issues raised.

-Provide effective communication with all building users and other client appointed sub-contractors.

-Take ownership for buildings within remit, ensuring high standards are reflected across all sites in regards to assigned duties/tasks

-Utilise daily business systems such as CAFM and additional required systems to monitor contract and workstream performance.

-Compliance is to be regularly audited and ensure that all site certification is up-to-date from a technical standing and reports are consistent and of good detail.

-It is a requirement to support the OOH team remotely to provide advice and escalation updates as per policies. To liaise with other Management and engineer's, communicating who is available in the case of an escalation or emergency.

-Ensure that all relevant technical information from all regions is captured on Share Drive/Electronic Form to ensure ready access for all who require.

-Regularly attend all sites in remit, providing advice and assistance to Engineers as required

-Ensure that Site Log books are audited and contain relevant and up-to-date/accurate information

-Undertake all required Health and safety Training as requested by your Line Management.

-Review and maintain CDM (Construction Design Management) documentation, ensuring all relevant

Skills Required

-Excellent understanding and knowledge of hard services provision- with relevant qualifications

-Must be able to communicate, motivate, control, organise and manage staff and contractors effectively

-Must have previous experience in a similar role

-Financially competent i.e. previous budgetary experience.

-Organised and able to meet deadlines.

-Conversant with relevant legislation and compliance issues

-Ability to write reports.

-Be pro-active and able to prioritise effectively

-Demonstrable subcontractor management skills

-Decision-maker with a flexible approach

-Excellent written and oral communication and Microsoft Office skills.

-Have a full apprenticeship and engineering qualification (not trade specific)

Person Specification

-Must hold relevant and updated qualification in their specialist field.

-Must have at least 2 years experience in a similar role which can be demonstrated

-Be an effective leader and have excellent personnel management skills

-Good oral and written communication skills.

-Good knowledge of all aspects of Health and Safety

-Must be self-motivated, a good Team player and have a proactive approach.

-Should have a “Can Do” approach and portray a positive attitude

-Must be able to gain Disclosure Scotland and necessary SC security clearance in role but BPSS pre start.

-Willing to travel

Health and safety responsibilities

-Follow Group and company policies and procedures at all times;

-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

-Use all work equipment and personal PPE properly and in accordance with training received;

-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

-Ensure Group and company safety arrangements and procedures are followed at all times.

-Report any apparent deficiencies in systems of work or equipment provided that may present an unnecessary danger or risks to health and safety.

-Use all work equipment and personal PPE properly and in accordance with training received.

-Report any accidents, near misses, Hazards and cases of ill health to the Line Manager.

-Assist the company during investigations of accidents and safety related incidents.

-Work safely at all times giving due consideration for the safety of others.

-Notify line management of safety training needs.

-Assist the business in improving safety systems and performance through consultation, co- operation and communication.

-Inform the line manager of any physical or mental condition that affects the ability to work safely.

-Carryout tool box talks as per schedule provided by Contract Manager/Supervisor / Health and Safety Manager.

-Ensure that all sub-contractors are working in a safe manner.

-Issue permits To Work for sub-contractors and In-house staff as required.

-Ensure Method statements and risk assessments are provided by sub contractor.

-Ensure all health and safety procedures are being adhered at all times.

-Ensure that all in-house staff and sub contractors work duties are carried out in a safe, efficient and competent manner, complying with but not limited to:-

-a) Environment, Quality and Safety legislation.

-B) Trade and Company Standards

Key Responsibilities:

• Develop policies and practices to maintain the backend infrastructure/systems of the platform as a service and protect against cyber-attacks.
• Ensure security compliance and system availability according to contractual requirements.
• Ensure timely reports submission.
• Develop maintenance and backup procedures.
• Ensure systems run efficiently and smoothly by monitoring performance and troubleshooting issues.
• Handle escalation and review incident reports and provide resolution/prevention
• Develop and implement strategies for improving productivity.
• Participate in tender preparation/submission.
• Manage vendor relationships and fronting customers on infrastructure/systems related issues.
• Ensure the system and management platform are well maintained according to the contract requirements including upgrading/ scale up the system to support the growth of the business
• Manage a team of application and system engineers.

Requirements:

• Strong technical knowledge in Windows OS and Linux (CentOS), High Availability design, VM and GPU processing.
• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Good knowledge of the security and surveillance solutions landscape and industry trends, preferred

Education & Experience:

• Degree in Computer / Electronics Engineering or equivalent with at least 10 years of relevant working experience or
• Diploma in Computer / Electronics Engineering or equivalent with at least 12 years or more of relevant working experience
• Candidate who doesn’t meet the number of years of relevant working experiences as IT manager but able to demonstrate the leadership and the domain knowledge may also be considered

Oversee day-to-day operations of our state-of-the-art data centers and critical facilities. Lead team responsible for maintaining data centers, power systems, fire prevention, HVAC, physical infrastructure and more.

Key Responsibilities:

• Manage data center operations, facilities and infrastructure systems
• Lead incident response and coordinate change/release management
• Liaise with vendors and provide design/cost proposals
• Establish operational procedures and ensure compliance
• Manage team of employees and contractors
• Conduct operational meetings and training

Requirements:

• Bachelor's degree in Computer Science or related field
• 10+ years data center operations experience
• 3+ years management experience
• Strong technical, problem-solving and communication skills
• Data center certifications (CDCP, CDFOS, CDFOM etc.)

Seeking an experienced data center leader to join our dynamic team. Apply now!

• To facilitate and coordinate the management of the relevant medical specialty or departments to achieve the mission of the Hospital; through ensuring provision of quality patient care, business and financial growth.
• Translate and communicate the vision, strategic and business plans of the hospital to the relevant areas and ensure alignment of goals and objectives of all departments.
• Provide guidance and directions in the management, planning, organising, coordinating and operational processes of the departments and areas assigned.
• Identify opportunities to implement or facilitate strategies with Clinical Services Director of the relevant medical specialty as assigned to ensure services meet customers needs.
• Develop, mentor and guide staff to ensure good leadership and succession planning.
• Create a conducive environment to facilitate open communications, multi-disciplinary teamwork.
• Develop and implement strategies and plans for achieving customer satisfaction.
• Identify and monitor key performances and customer service standards across Operations department to ensure customers satisfaction.
• Ensure adequate resources are provided for services to perform to the expectations of the customers and in alignment with the Hospitals business and financial objectives.
• Drive annual programme workplan and budgetary planning or review.
• Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services and CME provided.
• Any other projects and assignments as directed by CEO / COO / Directors

Job Requirements:

• Basic degree & Postgraduate degree in hospital and administrative preferred.
• 3 to 5 years of working experience in healthcare or service industry.
• Excellent interpersonal and communicative skills.
• Strong leadership skills.
• Strong analytical skills.
• Proficient in MS Office applications such as Words, Excel and Power Point

Job ID: L8R4Y98R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

Role Description

This is a full-time on-site role for an Online Operations Manager based in Singapore. The Online Operations Manager will be responsible for ensuring smooth operations of the e-commerce platform in Singapore and Hongkong, analyzing data to improve the customer experience, managing day-to-day operations, communicating with relevant stakeholders, and providing exceptional customer service to online customers.

Delivery Platforms:

• Maintain good relations with 3P delivery partners. (i.e. Oddle, GrabFood, Deliveroo, foodpanda)
• Handling all customer queries and feedbacks.
• To track and monitor delivery platforms and apps are updated regularly.
• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Work closely with operations team to develop strategies for customer satisfaction and increase quality of customer care.
• Examine and utilize data from sales and 3P delivery partners.
• To track and monitor delivery platforms and apps are updated regularly.
• Handling user experience issues with loyalty program, online and analysing/evaluating the results.
• To examine and identify performance gaps and implement performance improvement plans.

Customer Support:

• Handling all customer queries and feedback.
• Handling user experience issues with loyalty program.
• Develop strategies for customer satisfaction to increase the quality of customer care.

Internal Platforms

• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Backend portal management (i.e. Admin Console, Wagtail, Loyalty App, etc.)
• Point-of-contact with engineers whenever an issue arises.

Middleware & POS Systems:

• Maintain good relations with vendors.
• Ensure systems are fully functional and optimising operations.
• Point-of-contact with engineers whenever an issue arises.

Analytics:

• Create, maintain and report out centralized dashboards for business, integrating financial, operational and consumer data.
• Manage and optimize the current food forecast process to optimize for cost, and customer experience.
• Perform project specific analysis for business initiatives, including new product launches, product or market tests and historical data analysis to support recommendations.
• Work collaboratively with cross-functional teams (Operations, Marketing and Sales) by performing quantitative analysis and ad-hoc reporting to monitor performance and trends.
• Analysing data from all online platforms to develop an optimized strategy for all brands.

Marketing:

• Ensure promotional campaigns are deployed effectively to all outlets and online platforms.
• To assist marketing team to develop and execute online marketing campaigns.

Qualifications:

• Analytical skills to interpret complex data sets and inform decision making.
• Operations Management skills to oversee the e-commerce platform and supply chain.
• Excellent communication skills to liaise with internal teams and external stakeholders.
• Customer service skills to ensure customers have a positive and seamless experience.
• Experience with e-commerce platforms and processes.
• Bachelor's degree in Business, Operations Management or relevant field.
• Experience in the F&B industry is a plus.
• Flexibility and willingness to adapt to a fast-paced and dynamic environment.

Wati is a growing Saas platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia.

Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Program Manager - Business Operations to help spearhead cross-functional programs. This role is for a strategic thinker who is analytical, proactive, and ready to drive change. You will be at the heart of solving business challenges, optimizing workflows, and supporting strategic decisions to achieve our ambitious goals.

In this role, you will be part of the Founders’ Office, and report to our Chief of Staff.

What you’ll do:

• Lead cross-functional programs on various business domains, whether focused on revenue growth, customer experience, running new experiments etc. 
• Drive programs from inception to completion, identifying key business questions and problems, and developing comprehensive project plans.
• Manage cross-functional stakeholders to ensure they are well-informed of their roles in each project, negotiate timelines and ensure timely completion of deliverables.
• Hands-on approach to problem-solving, ready to tackle issues directly when necessary.
• Conduct thorough analyses of workflows and Standard Operating Procedures (SOPs), revamping them to align with business outcomes and goals.
• Perform detailed analysis on business opportunities and challenges, delivering actionable recommendations.
• Actively support strategic initiatives and contribute to the achievement of business goals.
• Handle ad-hoc tasks and responsibilities within the founders' office, demonstrating flexibility and a willingness to engage in a variety of challenges.

You are: 

• A strategic and analytical thinker with a pursuit for actionable insights.
• A proven self-starter with a detail-oriented and curious mindset.
• Someone who has a robust track record of 'getting things done' and driving tangible outcomes.
• Someone who has a collaborative spirit and exceptional communication and storytelling skills.
• Someone who is able to work effectively across functions (no matter they are business, technical, or back office teams) and cultures. 
• Someone who takes a data-driven approach to decision-making and project management.

• 6+ years of experience in related fields.
• Bachelor’s degree in business, computer science, or a related field.
• Having both technical and business background is a plus. 
• MBA or Masters in computer science is a plus.
• Previous experience as a founder is a plus 
• Experience in a fast-paced tech or high-growth environment is advantageous.

About us: At iSelect, we’re passionate about helping Australians reduce their household bills and save money, time and effort. We are Australia’s go-to destination for comparison across insurance, utilities and personal finance products made available from our range of providers. We compare from a wide range of Australia’s leading brands and our highly trained consultants help customers compare, select and save. What you do: The Technology Operations & Infrastructure Manager is a leadership role in iSelect's Technology business, reporting to the Executive - Technology. This is a diverse role with responsibilities across; Infrastructure and Network Management - manage and maintain office network, data center infrastructure, servers, and storage systems Platform / desktop support with a passion for the end user experience - accountable for Customer, digital and integration platforms support, triaging and adherence to agreed SLA's Incident Management - ownership over the incident management process, including communications to key stakeholders and reporting Vendor Management -…

Click here to view more detail / apply for Technology Operations & Infrastructure Manager

Operations Tech

Location: York

Base Salary: £43,000

Full time: On call 1 in 5 week period when on call extra 440 a week

Overtime: Available 1.5 on Saturdays, double pay sundays (on top of base salary)

Car Allowance: £550 per month plus mileage OR car allowance (on top of base salary)

Are you driven to succeed? Do you have experience in a mechanical or electrical maintenance background? We are currently recruiting for an experienced Operations Technician to join our UK team on a permanent basis within York area.

In your role you will be responsible for the performance of field operation & maintenance duties for several assets/facilities & plants within your area. You will act as a technical and local point of contact with gas suppliers and/or customers. Whilst following and enforcing the Security procedures within the framework of regulatory requirements you ensure with the help and monitoring of competent people, the maintenance in good general condition of the installations.

How you will make an impact:

• Apply regulatory safety rules to all responsible sites
• Training subcontractors and users to safety rules
• Alerting and raising awareness when witnessing risky situations
• Root cause analysis of safety incidents
• Participating and is involved in the RAMS (Risk Assessment Method Statement)
• Managing and Coordinating site emergency procedures (including Waste paperwork & COSHH documentation)
• Writing and checking Standard Operating Procedure for Works & Review Risk Assessment & Method Statement creation
• Maintaining the history of interventions carried out on the installations writing exhaustive reports
• Managing the updating of the documentation "As built" of the equipment and the installation according to the MOCs issued.
• Carrying out routine checks
• Maintaining sites and equipments in good operation conditions
• Contributing to managing part procurement & stock

We'd love to hear from you if you have:

• Working experience of mechanical or electrical engineering
• UK Driving license
• Knowledge of gas (LNG CNG)
• Knowledge in cryogenics (processes, equipment, risks).
• Knowledge in instrumentation and gas analysis.
• Knowledge of P&FD, P&ID, electrical diagram, functional analysis.
• Experience of writing of technical reports and procedures
• Knowledge in Managing Safely/Risk Assessment
• Have the right to work in UK

Additional Information:

• Location: York
• with regular travel to the plants within your area of responsibility
• Competitive Salary dependent on experience
• On call pay out
• Generous Pension Scheme
• Open to discussing flexible working
• Mentoring schemes
• Perks at work
• Mental health wellbeing ambassador support

If this sounds like the next permanent role you have been waiting for, please click apply below or contact Kerry on 01489 560 130 / to find out more!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About Us:

Located in Seattle, Washington in the United States, CG Tech Services is an IT services and consulting firm focused on providing expert, enterprise-level IT support, cybersecurity, and regulatory compliance services that are right-sized for businesses and not-for-profits with 5-1,000 computers. We are looking for humble, motivated, and emotionally intelligent people to join our team. If you’re interested in learning more about us, please visit cgtechservices.com.

Because we’re growing, we’re looking for a Remote Technical and Operations Training Manager to join our team to manage the production and implementation of our internal and client-facing training programs. The primary responsibility of the Training Manager is to manage the training program of new team members, and to assist with creating, monitoring, and reporting on training plans for the team’s career development.

You must have a minimum of 2 years of experience in training and development management. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Accuracy is valued over speed in our company. Please only apply if you have experience in training.

This is a full-time position of approximately 40 hours a week. The expectation is that the majority of your hours worked would be Monday through Friday, 8:00 AM to 6:00 PM Pacific Time to collaborate with our team, clients, and US vendors. Your schedule may fluctuate. Work outside of these hours may be required for emergencies, projects, and maintenance activities.

Cultural Fit Considerations:

As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ managers, team members, and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and many other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity that are important to our team, but to be explicit in informing you of a significant aspect of our team and clients.

This would be a good fit for someone who:

• Is humble, motivated, and emotionally intelligent, specifically with a high degree of empathy.
• Enjoys helping others succeed and sees their role as maximizing the output of their team.
• Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
• Likes the idea of working for a smaller but growing company where their ideas and contributions directly impact the company’s success, direction, and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.
• Wants to work at a company where they can learn about all aspects of training, including implementation, maintenance, and ongoing development of the company’s training portfolio.

Responsibilities:

Note: This is the initial list for this position. Other tasks will be added as this individual’s skill level increases.

• Develop and maintain company’s operations manual across all departments.
  
• Identify requirements for, present options for approval, and implement a Learning Management System (LMS).
• Develop new team member onboarding instructional path using vendor provided and internally developed training materials.
• Prepare and deliver recorded training courses, including reorganizing and continually updating content to maintain value and relevance.
• Identify training needs according to the company’s current operational requirements and future goals.
• Plan and implement training programs that will prepare employees for the next step of their career paths.
• Lead, teach, recruit, onboard, and manage new trainers and writers as needed.
• Build quarterly and annual training programs.
• Prepare and report on budget for training programs.
• Evaluate employees and identify weaknesses, oversee employee attendance and performance, and track and report on employee success and progress.
• Prepare and present reports on training program KPIs.
• Other duties and responsibilities as assigned.

Skills Required:

• Proven work experience as a Training Manager and/or Instructional Designer.
• Track record in designing and executing successful training programs.
• Familiarity with modern methods and tools for training a remote workforce.
• Familiarity with computer, network, and cloud systems and terminology.
• Familiarity with general business principles, such as bookkeeping and marketing & sales.
• Experience managing an LMS.
• Excellent communication and leadership skills.
• Strong writing and record keeping ability for reports and training manuals.
• Good computer and database skills.
• Relevant qualification in education, human resources, or other applicable field.

Physical Requirements:

Prolonged periods of sitting/standing at a desk and working on a computer, including VoIP phone calls and video meetings.

Other Requirements:

• You will need to provide your own computer that is running a currently supported version of Microsoft Windows.
• Allow us to install software on your computer that keeps it up to date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
• Having consistent electricity and/or backup batteries to work a full day is essential.
• Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
• Have internet access of at least 20 Mbps download and 20 Mbps upload speeds to work with our systems.
• Have at least two standard size (1080p) or better monitors/screens.

Professional Development:

The person hired into this role has the opportunity to grow into HR Manager, Director of HR, or Chief Human Resources Officer.

While this role is a full-time, freelancer/contractor role, CG Tech Services provides 7 paid US holidays and a Paid Time Off (PTO) benefit.

Compensation:

Compensation for our remote team can be paid in US Dollars or your local currency. Pay is either hourly or a fixed semi-monthly rate, depending on experience and qualifications.

Equal Employment Opportunity Policy

We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.

Data Center Operations Lead - Drive Daily Operational Excellence

Are you an experienced data center professional with a passion for leading teams and ensuring operational uptime? We are seeking a motivated Data Center Operations Lead to join our world-class facilities.

In this crucial role, you will supervise a team of data center technicians and coordinate all daily operations across our state-of-the-art data centers. From monitoring critical infrastructure and systems, to responding to alerts and incidents, to enforcing processes and procedures - you will be the frontline leader ensuring seamless operations.

Key responsibilities include:

• Lead and develop a team of data center technicians and vendor staff
• Oversee monitoring of data center facilities, environment, power, cooling, etc.
• Rapidly identify, troubleshoot and resolve any operational issues or downtime
• Administer service desk for data center tickets and requests
• Liaise with cross-functional teams on maintenance, upgrades and support
• Assist with disaster recovery planning, testing and documentation
• Conduct operational reviews and report on gaps, risks and improvements
• Maintain comprehensive asset documentation and compliance records
• Provide training to uplevel the data center operations team

The ideal candidate will bring:

• Bachelor's/Associate's in IT, Computer Science or related technical degree
• 5+ years of data center operations and facilities management experience
• 2+ years supervising/leading a technical operations team
• In-depth knowledge of data center infrastructure like HVAC, fire suppression, UPS
• Experience with monitoring tools, ticketing systems and incident management
• Familiarity with change management, disaster recovery and compliance
• Excellent troubleshooting skills and proven problem-solving ability
• Strong communication skills for cross-team collaboration
• Data center certification (CDCP, CDFOM, etc.) is preferred

Take your career to new heights and lead best-in-class data center operations. Apply today!

Responsibilities:

• Responsible for preparing and presenting pest control report for clients
• Coordinate with other departments on implementation of pest control project and monitor the progress
• Respond to complaints and resolve issues to the clients’ satisfaction
• Conduct review of service materials, equipment, vehicles and techniques employed with a view to improving productivity and cost effectiveness
• Deliver on-site or classroom serve-related training for technicians, sales, or other departments and the customers
• Manage and develop the team to improve their performance, report and meet targets.
• Prepare Quality Assurance reports for Manager review
• Handle ad hoc projects assigned by managers

• Higher Diploma and above
• Fresh Graduates are welcomed  
• Self-motivated, able to work under pressure and strong sense of responsibility
• Detailed minded, well organized and quick response
• Good customer service skills, effective interpersonal, presentation and communication skills
• Good command of spoken and written English and Chinese
• Proficiency in MS office applications
• Outdoor work is required

• Competitive salary package
• 13-month salary
• Dental insurance
• Annual medical check up
• 5-day work week
• Paid Public Holiday
• Annual Leave
• Marital leave
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Offer learning & development and training program

Essential Duties And Responsibilities:

Operational and Strategic Accountability: Lead day-to-day operational and strategic activities, ensuring alignment with organizational goals.

Team Management: Manage direct reports across multiple countries, overseeing talent strategy, development, diversity & inclusion, and succession planning.

Process Standardization: Ensure harmonized processes, roles, and accountabilities across the organization to optimize efficiency and effectiveness.

Agile Team Management: Maintain agile and cross-country teams to adapt to changing business needs and market dynamics.

Continuous Improvement: Develop and execute a continuous improvement strategy for the team, fostering innovation and efficiency.

Strategic Planning: Develop and refresh functional strategic plans, implementing programs to address evolving business requirements in collaboration with other divisions and regions.

Operational Targets: Plan and achieve operational targets for the team, ensuring alignment with organizational objectives.

Compliance and Ethics: Ensure day-to-day operations comply with local and global regulations, as well as internal policies and procedures, maintaining high ethical and professional standards.

Experience & Skills:

Educational Background: Bachelor’s degree preferably in Economics, Business Operations, or equivalent experience.

Operations Experience: Strong track record in Operations gained from highly complex and customer-centric organizations, preferably with business sizes comparable to or larger than Stary.Extensive experience in the content industry.

International Leadership: Highly experienced in leading teams across multiple countries, demonstrating cultural sensitivity and global perspective.

Leadership Skills: Demonstrable leadership traits suitable for the level, including strategic thinking, decision-making, and team-building.

Communication and Collaboration: Effective communication, negotiation, and collaboration skills to engage with diverse stakeholders internally and externally.