Total 9 Customer Service job vacancies in Johor

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Company trips
• Work visa sponsorship
• Personal leave

地點：柔佛、吉隆坡和檳城誠徵候選人

工作要求

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 年相關領域的工作經驗。
• 願意學習。
• 需要相關半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會講中文的候選人。
• 歡迎應屆畢業生申請。
• 雄心勃勃、自我激勵、團隊合作和獨立。
• 與同事協調和合作，以達到並實現目標。
• 擁有自己的交通工具並願意出差。
• 能夠立即開始工作。
• 可以在最少的監督下工作。
• 擁有機械知識是一個額外的優勢。
• 柔佛、檳城、吉隆坡都有職缺。
• 靈活且願意經常前往指定地點，包括吉隆坡、檳城、新加坡和印尼。

工作職責

• 為不同地點的客戶提供現場技術支持，包括吉隆坡、檳城、新加坡、印尼和其他指定區域。
• 對我們銷售的機器進行技術培訓，以加深對產品功能和性能的了解。
• 及時回應服務請求，排除機器問題並提供有效的解決方案。
• 與銷售團隊合作，提供技術支援，以確保客戶對我們的產品滿意。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 參與銷售詢價並完成銷售目標。
• 收集並記錄客戶回饋，向研發團隊提供產品改進建議。
• 參與維護計劃的製定，以確保設備的最佳性能。
• 透過積極參與獲取新客戶的努力，為擴大我們的客戶群做出貢獻。
• 完成總部下達的報告，包括但不限於技術支援、客戶回饋、銷售趨勢的詳細記錄。
• 為客戶提供報價，並根據客戶的需求推薦合適的設備。
• 準備並交付技術提案，向客戶解釋產品和服務。
• 購買備件或設備。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 公司旅行
• 工作簽證贊助
• 事假

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Responsibilities

• Contact candidate to arrange interview session
• Creating and distributing documents
• Providing customer service to organization employees
• Assisting with day to day operations of the HR functions and duties
• Providing clerical and administrative support to Human Resources executives
• Compiling and updating employee records (hard and soft copies)

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and taking ownership for my part in its delivery.
• Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
• Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfilment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.