LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumer by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.
Role Profile:
As a Fragrance Associate, your key accountabilities will be to recommend and assist customers in selecting the ideal product suitable for their individual preferences and needs. You will also be expected to build and maintain good relationship with customers to ensure customer retention.
Responsibilities:
- Attend to customer request and enquiries on fragrances
- Recommend the ideal fragrance to customer according to their individual preference through knowledge sharing
- Maintain good relationship with customers to build customer loyalty
- Basic housekeeping of work area
- Assist in retail operations, e.g. stock take
- May be required to be involved in new fragrance launches and related events
Knowledge & Skills:
- Possess good communication & interpersonal skills and is a team player
- Pleasant disposition & well-groomed
- Effective communication skills in English and preferably Mandarin to communicate with Mandarin speaking customers
- Retail sales target achievement
- Customer relationship management – maintain and create new customer profile
- Ensure inventory management for individual counter
- Ensure excellent customer service is given to the customers (e.g. product knowledge)
Education & Experience:
- Minimum Secondary educational level
- Experience in beauty products/ fragrance sales will be an advantage
- Excellent customer service and sales oriented
- Willing to commit to retail operational hour
