Total 2 Human Resources job vacancies in cyberjaya

Role Summary

Established in 2017, this is the newest stream to our Graduate Talent Program. The program is 24 months in length. During this period, you will undertake rotations (selected accounting and finance department) in our Malaysia Global Development and Delivery Centre's Finance Division. Finance Graduate will take on real positions from day one, with actual responsibilities. You will also spend a significant amount of time on key change projects. This program will provide you comprehensive knowledge of our finance operations and a solid understanding of the core business, by exposing you to different functions within finance.

Our graduates are empowered to find opportunities to improve the way we do things to help our business and our clients grow. During the program, you will be exposed to a variety of roles and be involved in a range of different projects which you will support and manage.

We are looking into rotating to a different role between 6-9 months however, you may stay longer in your current role depending on your interest and performance. Our graduates are empowered to find opportunities to improve the way we do things to help our business and our clients grow. During the program, you will be exposed to a variety of roles and be involved in a range of different projects which you will support and manage.  

You will benefit from:

• Coaching/ Mentoring
• Formal/ On-the-job Training
• Soft-skills Training
• Progress Check
• Lean Six Sigma Continuous Improvement Projects

Duration

• 24 months

Upon successful completion of the program, you will then go through a selection process to be offered exciting job opportunities according to business needs, based on your career aspirations and performance during the program.

This exciting role is an important part of our Global HR people services team .

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• HR Service Advisor  is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service  advisor  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.