What You’ll Do:
• Achieve customer success and revenue outcomes including higher customer product adoption, customer satisfaction, and overall revenue achieved
• Work closely with Account Executive to jointly define customer expected outcomes and ensure that they have realized value from Huawei cloud products and solutions
• Accurately document new and existing feature/functionality as a reference for further development.
• Proactively manage our highest-touch customer through understanding of stakeholders’ testing, reporting, and analytical needs
• Participate in executive business reviews and influence success plans
• Take ownership and being the point person for business development and customer relationship management
• Owns the communication channel from Huawei Cloud product to customer success
• Influence product development strategy by advocating on behalf of customers
• Support customers onboarding and work cross-functionally with our sales, support, services and partner teams for successful deployment
What You'll Need:
• At least 4+ years of experience in customer-facing roles such as Renewal Rep, Inside sales, Customer Success, Product Manager, Consultant or similar related experience
• Previous Web 3 industry experience desirable though not required
• Skilled at presenting complex solutions in an understandable manner.
• Analytical problem-solver, adept at identifying opportunities and providing creative solutions.
• Demonstrates high personal accountability, thrives independently in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational and multitasking abilities across multiple programs
• Proficient in communication, interpersonal, and presentation skills, fostering collaboration with internal and external stakeholders in an advisory capacity.
• Effective in relationship building, and influencing skills, to create strategic plans and align on goals and objectives
• Passionate about customer success and tenacious at driving long-term customer value
• Highly data-driven and detail-oriented, with a focus on customer engagement and value realization.
• Excellent verbal and written communication skills.
• Self-motivated with strong propensity for action, results and continuous improvement and proven track record to solve technical problems
• Preferable to be proficient in Mandarin. (Need to liaise with Chinese speaking associates).