Total 106 job vacancies by AIA

The main objectives of this position are to manage and oversee AIA IM efforts and delivery of our MAS ESG -Sustainability commitments. These commitments come from 2 sources:

1. MAS in Singapore and the obligations/guidelines for AMCs to drive sustainability scenario analysis and engagement impacts and reporting; and
2. Singapore Sustainable Finance Association (SSFA) focus on a few key areas.

Responsibilities:

• Design, build and implement the ESG target operating model in Investment Management to allow us to meet these current and future sustainability commitments.
• Assist the Chief Investment Officer in developing strong ESG capabilities and embed these into the teams in order to deliver the increasing complex needs of the MAS and the AIA insurance clients.
• Work closely with internal parties to achieve the objectives above and avoid duplication of effort.
• To support the Research & Stewardship team in the rollout and development of AIA’s ESG requirements as and when they overlap with the MAS requirements. This may include 1) portfolio ESG monitoring and transition management and 2) reporting on engagement with underlying investee companies.
• Expected to partner with Middle Office reporting to ensure we stay ahead of both local MAS but also AIA requirements on data and infrastructure.
• Support the system rollout in the investment teams specifically around the area of ESG to ensure the business gets the optimal use of the new system across all investment teams.
• Stay ahead of relevant global sustainability developments.
• Report on IM ESG progress versus commitments to stakeholders and also develop IM ESG policies & procedures in IM to be consistent with both AIA and MAS requirements.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Assist in managing a team of Claims processors, checkers and assessors to process claims transactions within the required benchmarks and in line with the Company and department goals

Job Responsibilities: ​

• Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and those who are under performing.

• Lead employees to meet quality, turnaround time and efficiency benchmark.

• Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.

• Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.

• Create a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy.

• Regularly communicate organization information through department meetings, one-on-one meetings, emails, and interpersonal communication.

• Actively involved in process improvement initiatives to improve productivity and quality of claims delivery.

• Organize and implement team engagement activities to foster closer team spirit and build work life balance environment.

• Actively manages key employee retention and development.

• Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.

Job Requirements:

• Open experienced Senior Medical Claims Assessor, experience in leading team would be added advantage.

• A recognized tertiary Diploma / Bachelor’s Degree in Biology, Biotechnology, and Medical Science, Social Science, Business Management or equivalent qualifications.

• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.

• Self-motivated and customer orientated.

• Time management skills.

• Computer literate in Microsoft Office.

• Good commitment at work, good attitude, willing to learn.

• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).

• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

1. Process authorized claims transactions within the required benchmarks
2. Review and approve cases that exceeds subordinates’ authority within required benchmarks
3. Building and Developing complete skill sets for Claims Assessors
4. Claims Reporting
5. Trends Analysis
6. Staff Engagement

• Process all Inpatient, Outpatient claims and pre-approval requests received as per stipulated requirements
• Ensure meeting individual quality, turn around time and productivity benchmark
• Review/approve cases that exceeds subordinates’ authority
• Respond to email enquiries from internal and external parties
• Perform outbound call to customers when required     
• Training of new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases
• Providing training in System Navigation and Processing Steps, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.             
• Conduct regular claims review in claims performance to ensure claims principles/authorities are adhered to. Review claims decision making process to identify areas of claims risk management concerns for further improvements.    
• Organize and implement team engagement activities to foster closer team spirit and create work life balance environment.
• Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible to conduct thorough review of the customer and claims, obtaining evidence, producing report on findings as per stipulated requirements and benchmark

Assess customer profiles, policy details and claim history (all policies).

Review claim patterns/trends nature of injuries, treating doctors, clinic address and residential/workplace.

Conduct interviews with the servicing agent, medical doctors and claimant.

Verify claim document, analyze signs of potential forged documents and clarification with hospital.

Gather all information and prepare preliminary investigation report to Fraud Team (SG).

Provide training session to claims assessors on fraud detection and best practices.

Ensure that targets in line with KPI goals.

Performs other tasks periodically assigned by supervisor to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To provide excellent customer service through information and solutions to the callers who are interacting with the Life Call Centre.

• Attempt 100% customers to provide information pertaining to their New Policies
• Understand the customer voice / identify concerns / red flagged customers and take actions accordingly / follow ups
• Attempt all contact numbers stated in the proposal form
• Attending to customer call backs / complaints / negative feed backs within the service standards
• Communicate with Wealth Planners / FPEs and relevant agency channels to get the contactable numbers
• Promote / fill up standing orders

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Responsible for providing application development and support services to meet AIA's business needs

Main Responsibilities:

• Design & Development of Ingenium system

• Maintenance task of current Ingenium system.

• Daily business and batch job supporting.

• IT Project Management.

• Any other tasks assigned by manager.

Job requirements:

• Over 10 years related working experience in insurance IT, familiar with Ingenium system is Strongly preferred.

• More than 3 years’ experience in IT PM experience.

• Good develop skill of Cobol/SQLCBL/SP/CLP/DB2 on AS/400 and Over 3 years develop experience. Good knowledge of insurance, special on Ingenium system development.

• Competencies: Working across boundaries, Communication, Problem Solving.

• Fast learner, proactive and motivated with integrity, trustworthy

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Facilitate and support corporate strategy shaping and delivery

Roles and Responsibilities:

1. Strategic planning & development

• Facilitate company 3-yr rolling planning and budgeting, drive overall process, support decision-making and ensure final delivery of strategic plan.

• Support senior management discussion to set company goals, identify strategic key initiatives and collaborate with cross-functional teams to ensure it well reflected in the strategic plan.

• Prepare presentation pack for senior management as required on timely basis.

• Coordinate and facilitate branch planning and target setting.

• Other tasks related to corporate strategy per assignment.

2. Business review

• Facilitate senior management to do monthly and quarterly business review with Group, including meeting administration and meeting materials delivery coordination. 

• Be responsible for the analysis for strategy progress update.

• Coordinate and work with business partners for meeting materials’ quality delivery and provide constructive advice.

3. Key initiatives evaluation & implementation

• Facilitate key initiatives review and evaluation per assigned business function, working with business partners to better shape up business strategy and provide informative advice to ensure the effective integration with company strategy.

• Drive full-cycle project management projects, covering business approval, progress tracking, project closure and benefit realization.

Minimum Job Requirements:

• More than 6-yr of experience in life insurance industry or similar role in corporate planning function. Outstanding consulting firm is an advantage.

• Strong analytical and problem-solving ability.

• Excellent communication and presentation skills.

• Fast learner, proactive and motivated with integrity.

• Proficient in Microsoft Office, esp. in PPT.

• Proficiencies: Working across boundaries, Communication, Planning and Organizing, Problem Solving, Business Insight, People Development.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

As a member of the CHO bancassurance team, the role is to drive sales activities with all branches to improve sales productivity and effectiveness in key accounts.

Roles and Responsibilities:

- Enhance local sales execution in key channels (50%)

Drive initiatives to improve sales productivities at ground level. ; Drive sales activities by implementing promotion and training initiatives with local teams; Drive relationship development with key account sales functions;

- Improve key account satisfaction (50%)

Establish good communication with key accounts at all levels with timely response; Work out joint business plan with key accounts; Work with local teams to achieve joint target of key accounts.

Job Requirements:

•    University graduate or above, preferably in Marketing and Economic
•    Over 8 years related experience in insurance industry; work experience in sales promotion or marketing function is an advantage.
•    In-depth knowledge in responsible product/area.
•    Excellent planning and organizational skills
•    Creativity and innovative thinking. Fast learner, proactive and motivated with integrity, trustworthy
•    Good communication capability with proficiency in English and Chinese.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for annual budget, expense forecast and expense analysis according to management's requirements.

Roles and Responsibilities:

Budget and rolling forecast

• Coordinate China and branch annual GOE budget preparation

• Perform rolling China GOE forecast and provide relevant analysis.

Expense management and analysis

• Conducts analytical review on GOE results and provides analysis to management on timely basis.

• Prepare presentations and analysis for regular MBR/QBR,  routine EXCO meeting, and other internal review meetings.

• Organized and review branch resource analysis on yearly basis to support efficiency improvement

• Responsible for E-budget application, budget transfer and incremental budget review.

Minimum Job Requirements:

• A master’s degree or above with major in Finance or Accounting. ACCA or CPA  is an advantage.

• At least 7 years related working experience, life insurance finance management is an advantage.

• Validated knowledge with business analysis and financial management mechanism, audit of big four and consultant of outstanding consulting firm is an advantage.

• Proficient PC applications skills, especially on Excel and Power Point;  knowledge in SAP/ BI/ BPC.

• Proficient presentation and interpersonal skills in English and mandarin

• Proactive and a problem solver with strong analytical and communication capability in a fast paced industry

• Working across boundaries, Communication, Planning and Organizing, Problem Solving, Business Insight, People Development

• Fast learner, proactive and motivated with integrity, trustworthy

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for IFRS17 analysis and China GAAP analysis
Assist team leader in preparing various financial analysis and forecast according to management requirements

Roles and Responsibilities:

IFRS17 Analysis

• Responsible for monthly IFRS17 analysis and provide high quality results to local management and group related function.

• Proactively improve IFRS17 analysis framework to provide insightful supporting for management decisions.

• Coordinate thfinance part of  IFRS17 profit projection and co-work with actuarial on overall result.

China GAAP analysis

• Improve China GAAP analysis capability and provide comprehensive analysis to management on monthly basis.

• Improve China GAAP profit projection capability, including rolling forecast, actual vs forecast comparison analysis, etc.

• Build up cross-GAAP analysis capability to assess full scope financial impact.

Others

• Provide financial impact analysis to company’s new initiatives.

• Other ad hoc jobs.

Minimum Job Requirements:

• A bachelor’s degree or above with major in Finance or Accounting, CPA or ACCA is an advantage

• Validated knowledge with accounting, reporting and financial analysis, at least 7 years life insurance related experiences, auditor of big four or outstanding consulting form is an advantage.

• Familiar with IFRS17 and China GAAP

• Proficient presentation and communication skills in English and mandarin

• Proactive and a problem solver with strong analytical and communication capability in a fast paced industry

• Proficiencies: Working across boundaries, Communication, Planning and Organizing, Problem Solving, Business Insight.

• Fast learner, proactive and motivated with integrity, trustworthy.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

handle daily procedure, budget control processing and expense review and analysis

Roles and Responsibilities:

• Review e-payment application and recording  filing on time basis
• Support user on payment and reimbursement related queries
• Group inter-co charge tracking and monitoring
• Follow up subsequent payment supporting and improve the efficiency
• Other tasks assigned by the leader

Minimum Job Requirements:

• Major in Finance /Accounting
• Logic thinking, proactive demeanor and a problem solver with good analytical and communication capability
• good communication, coordination and interpersonal skills
• Good presentation and in English and mandarin
• Personality: Fast learner, proactive and motivated with integrity, honest
• Competencies: Working across boundaries, Communication, Planning and Organizing, Problem Solving, Business Insight, People Development

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Adjudicate medical reimbursement claims within TAT and ensure to detect fraud, waste, and abuse claim by using medical knowledge.
- Perform customer centricity during the claim process.
- Proactively contribute creative ideas to the team to improve team performances

Claims Assessment (80%)

• Ensure all claim cases are assessed thoroughly and carefully and claims decisions within Claim Authority are made based on valid grounds as well as in full compliance with Claim guidelines/policies/ T&C.
• Examine patients’ medical records to ensure accuracy and completeness.
• Operate classification software to apply the correct clinical codes in system for reimbursement.
• Document patients’ health information, including medical history, examination and test results, and any treatments or procedures provided.
• Preserve confidentiality of all patient records
• Ensure to achieve claims SLA commitments to customers, distribution, and partner.
• Prepare proper documentation, and if possible, recommendation on cases referred to higher authority level or to Claim Committee for decision.
• Proactively contribute good practice, ideas to the team to improve team performance.
• Performs other responsibilities and duties periodically assigned in order to support company’s business.

Medical advisor: (20%)

• As a medical doctor, to be responsible for advising medical knowledge to other assessors' cross other teams.
• Back up assessor, who is responsible for direct billing hotline, in case of her/his absence.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Process authorized claims transactions within the required benchmarks for Hong Kong market based on guidelines set for the issuance of AIA insurance policies.

Job Responsibilities:

• Process all Life / Accident and Health (A&H) / Major Claims / Corporate Solutions (CS)/ Pre Approval (PA) claims requests received as per stipulated requirements.
• Evaluate and collect all data for claim processes, prepare medical questionnaire and to review all status and ensure efficient adjustment in claim system.
• Ensure meeting individual quality, turnaround time and efficiency benchmark.
• Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
• Prepares regular reporting to management on metrics relating to business, operations, risk, compliance, workforce, etc. or statutory authorities on regulatory metrics.
• Develop procedures for reporting, extract, collate and populate data to reporting template.
• Validate data accuracy and liaise with relevant parties to resolve data quality.
• Forward thinker in ensuring all required task and activities are recorded in relevant system accurately and promptly. 

Job Requirements:

• Open to Fresh Graduate, experienced Medical Claims Assessor, experienced from Lab / Nursing / MBBS.
• A recognized tertiary Diploma / Bachelor in Biology, Biotechnology, and Medical Science, Social Science, Business Management or relevant qualifications.
• Self-motivated and customer orientated.
• Time management skills.
• Computer literate in Microsoft Office.
• Good dedication at work, good demeanor, willing to learn.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Handle direct billing claims within TAT and ensure to collaborate with medical provider staff well, proactively discuss with medical provider to give customer the best experiences and control expense reasonably.
- Perform customer centricity during the claim process.
- Proactively contribute creative ideas to the team to improve team performances and claim cost savings.

Direct Billing handling (80%)

• Ensure all direct billing cases are assessed thoroughly and timely and claims decisions within Claim Authority are made based on valid grounds as well as in full compliance with Claim guidelines/policies/ T&C.
• Work closely with hospital staff to ensure the treatment expenses are necessary and appropriate and avoid the abuse unnecessary.
• Operate classification software to apply the correct clinical codes in system for each sub-benefits.
• Document patients’ health information, including medical history, examination and test results, and any treatments or procedures provided.
• Preserve confidentiality of all patient records
• Ensure to achieve claims SLA commitments to customers, distribution, and partner.
• Prepare proper documentation, and if possible, recommendation on cases referred to higher authority level or to Claim Committee or re-insurers for decision.
• Proactively contribute good practice, ideas to the team to improve team performance.
• Performs other responsibilities and duties periodically assigned in order to support company’s business.

Reimbursement claim handling: (20%)

• As a claim assessor, to be responsible for processing reimbursement claim if assigned by manager.
• Training for newcomers about the healthcare claim practice, medical knowledge if any.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

BE THE DIFFERENCE

At AIA, we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

This is your opportunity to bring your industry leading telephone-based sales and Life Insurance experience to our AIA Financial Services department.  

This critical role is responsible for the management and provision of leads from referral partners in relation to Life Insurance, Private Health Insurance and Financial planning needs. You will be committed to making a positive difference in our customers lives by helping them see the connection between financial wellbeing, and physical and mental wellbeing.   

To do this successfully you will:

• Provide excellent customer engagement by owning the referral process and ensuring the most appropriate offering based on the customer
• Assisting customer queries over the phone through inbound/outbound calls as well as digital channels
• Educate our customers on the full range of products and services, so they can make informed decisions on what is appropriate for their needs
• Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions
• Be curious and interested to continuously grow your knowledge and learning to provide a better service to customers
• Collaborate with different parts of the business to help with ongoing business initiatives

 

Successful applications will demonstrate:

• RG146 Qualified (General Knowledge, Life Insurance, Superannuation)
• Demonstrated ability working in high volume, fast paced telephone-based sales environment, 
• Working within a regulated environment with a strong focus on compliance and quality is highly regarded
• Excellent communication skills both written and verbal
• Well-developed rapport building and customer engagement skills
• Exceptional organisational and time management skills
• Strong work ethic with a high level of personal accountability

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life every day
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

AIA is different. Are you? If you are interested in joining AIA, apply by following the link below