Total 12 Senior Executive ecommerce customer service representative job vacancies in Customer Service / Call Centre category in Malaysia

Join our Customer Service Team and grow your career with us!

As part of the team, you will:

• Communicate with clients to understand their needs and provide suitable support.
• Provide clear and accurate information to assist clients professionally.
• Build good relationships with clients through follow-ups and communication.
• Handle basic documentation and administrative tasks accurately.
• Work closely with team members and participate in training sessions to improve your skills.
• Stay updated with company products, services, and latest information.

What We’re Looking For

• Fresh graduates are encouraged to apply — no experience needed.
• Positive attitude and willingness to learn.
• Able to work independently and as part of a team.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Good communication and responsibility at work.
• Able to communicate in basic Chinese, Malay, and English
• Candidates who are eager to grow and build a long-term career.

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Personal development opportunities
• Training and guidance provided

Job Summary:

We are looking for a highly motivated and customer-focused Senior Customer Service Executive to oversee and enhance our customer service operations. This role involves managing customer inquiries, resolving complaints, coordinating with internal teams, and ensuring customer satisfaction. The ideal candidate should possess strong communication skills, problem-solving abilities, and experience in handling customer relationships in a manufacturing environment.

Key Responsibilities:

- Manage and respond to customer inquiries via phone, email, and in-person in a timely and professional manner.

- ⁠Handle and resolve customer complaints efficiently while maintaining a positive customer experience.

- ⁠Process orders, quotations, and customer requests while ensuring accuracy and timely delivery.

- ⁠Coordinate with internal departments such as sales, production, and logistics to fulfill customer requirements.

- ⁠Monitor customer accounts, track orders, and provide updates to clients as needed.

- ⁠Maintain and update customer records, contracts, and service agreements.

- ⁠Identify opportunities to improve customer service processes and contribute to the enhancement of customer experience.

- ⁠Provide guidance and training to junior customer service team members.

- ⁠Prepare reports on customer feedback, service performance, and operational efficiency.

- ⁠Ensure compliance with company policies and industry regulations related to customer service.

- ⁠Ensure adherence to ISO 9001:2015 quality management system requirements for customer service processes.

- ⁠Maintain proper documentation and records in accordance with ISO 9001:2015 standards.

- ⁠Support internal and external audits related to customer service operations and quality compliance.

- ⁠Work closely with the quality assurance team to address and resolve customer complaints in alignment with ISO standards.

Requirements:

- Diploma / Degree in Business Administration, Customer Service, or a related field OR minimum 5 years of experience in a customer service role, preferably in a manufacturing industry.

- ⁠Excellent communication and interpersonal skills with a strong customer-oriented mindset.

- ⁠Ability to handle challenging customer situations with professionalism and empathy.

- ⁠Strong organizational skills with attention to detail and accuracy.

- ⁠Proficiency in Microsoft Office

- ⁠Ability to work independently and as part of a team in a fast-paced environment.

- ⁠Multilingual abilities (English, Malay, Mandarin) will be an added advantage.

- ⁠Knowledge of ISO 9001:2015 quality management system requirements is preferred.

Salary & Benefits:

- Competitive salary package based on experience (RM4,000-RM6,000)

- ⁠EPF, SOCSO, EIS, and other statutory contributions.

- ⁠Annual leave, medical benefits, and performance incentives.

- ⁠Career growth opportunities within the company.

✅ Hostel accommodation provided

✅ Company transportation provided

✅ Applicants from other states are welcome to apply

- ⁠EPF, SOCSO, EIS, and other statutory contributions.

- ⁠Annual leave, medical benefits, and performance incentives.

- ⁠Career growth opportunities within the company.

工作概述：

我們正在尋找一位積極主動、以客戶為中心的資深客戶服務主管，負責監督和提升我們的客戶服務營運。該職位的主要職責包括管理客戶諮詢、解決投訴、協調內部團隊以及確保客戶滿意度。理想的候選人應具備出色的溝通能力、問題解決能力以及在製造業環境中處理客戶關係的經驗。

主要職責：

- 及時、專業地透過電話、電子郵件和當面方式管理和回覆客戶的諮詢。

- ⁠在保持良好客戶體驗的同時，有效率地處理和解決客戶投訴。

- 處理訂單、報價和客戶請求，同時確保準確性和及時交付。

- 與銷售、生產和物流等內部部門協調，以滿足客戶需求。

- ⁠監控客戶帳戶，追蹤訂單，並根據需要向客戶提供最新資訊。

- 維護和更新客戶記錄、合約和服務協議。

- ⁠發現改善客戶服務流程的機會，並為提升客戶體驗做出貢獻。

- ⁠為初級客服團隊成員提供指導與訓練。

- ⁠準備有關客戶回饋、服務績效和營運效率的報告。

- ⁠確保遵守公司政策和與客戶服務相關的行業法規。

- ⁠確保客戶服務流程符合 ISO 9001:2015 品質管理系統要求。

- ⁠依照 ISO 9001:2015 標準維護適當的文件和記錄。

- 支援與客戶服務營運和品質合規性相關的內部和外部審計。

- 與品質保證團隊密切合作，按照 ISO 標準處理和解決客戶投訴。

要求：

- 擁有工商管理、客戶服務或相關領域的文憑/學位，或至少有 5 年客戶服務工作經驗，最好是在製造業。

- ⁠具備優秀的溝通和人際交往能力，並有強烈的客戶導向意識。

- ⁠能夠以專業的態度和同理心處理棘手的客戶狀況。

- ⁠具備較強的組織能力，注重細節與準確性。

熟練使用微軟辦公軟體

- ⁠能夠在快節奏的環境中獨立工作並作為團隊成員合作。

- 具備多種語言能力（英語、馬來語、普通話）將是一項優勢。

- ⁠熟悉 ISO 9001:2015 品質管理系統要求者優先考慮。

薪資福利：

- 根據經驗提供有競爭力的薪資待遇（4000-6000令吉）

- ⁠EPF、SOCSO、EIS 等法定繳款。

- 年假、醫療福利和績效獎金。

- 公司內部的職涯發展機會。

✅ 提供青年旅館住宿

✅ 提供公司交通工具

✅ 歡迎其他州的申請人申請

- ⁠EPF、SOCSO、EIS 等法定繳款。

- 年假、醫療福利和績效獎金。

- 公司內部的職涯發展機會。

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

We are looking for a motivated, dynamic Customer Service Executive (Outdoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

• The candidate will play an active role in renewals and retaining customers & to achieve sales target given
• By providing excellent after sales service and regular communication between the customer and the Company
• Work closely with other team members to provide strong team representation in meeting customer’s expectations
• Conduct outdoor visits to customers i.e. contract renewal, attend to complaint and up selling/cross selling
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to prioritise tasks with effective time management
• Good understanding of Business clients in your designated locations

Highly Desirable:

• Excellent customer service via F2F & negotiation skills
• Ability to reach & exceed up selling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Head of Customer Experience and Customer Service Team Lead.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Responsibilities

• Provide timely and accurate responses to customer inquiries across multiple channels, including phone, email, and chat.
• Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
• Manage customer expectations through clear, empathetic, and effective communication.
• Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately.
• Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality.
• Document customer interactions thoroughly and maintain accurate records within internal systems.
• Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience.
• Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.
  Perform any other duties as assigned by the Company.

• 1–3 years of experience in customer service, customer support, or a similar client-facing role.

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Strong interpersonal skills with a customer-centric mindset and a high level of empathy.
• Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage.
• Positive attitude, adaptability, and willingness to learn new processes and systems.

ABOUT US
Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

SUMMARY
The Executive, Customer Care is responsible for delivering excellent customer support by responding to customer queries promptly and professionally. This role involves communicating solutions effectively to merchants and consumers, managing escalations, and ensuring timely follow-ups to maintain high service standards and support overall business goals.

KEY RESPONSIBILITIES

• Respond to customer queries promptly and professionally through multiple communication channels such as email, chat, and social media.
• Provide clear and accurate information or solutions to merchants and consumers.
• Ensure timely follow-up on customer issues to deliver exceptional service.
• Identify and escalate complex or unresolved issues to the appropriate internal teams.
• Maintain proper documentation of customer interactions and service requests.
• Participate in training and development initiatives to enhance technical knowledge and customer service skills.
• Support the team in maintaining service quality standards and achieving overall business objectives.

• Previous experience in customer service or customer support roles is preferred.
• Ability to work rotating shifts, including weekends and public holidays.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Experience using multiple communication channels such as email, chat, and social media.
• Background in logistics (air or road transport) will be an added advantage.
• Experience in e-commerce or start-up environments is highly advantageous.
• Ability to handle customer issues professionally and escalate when necessary.
• Fresh graduates are encouraged to apply.

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

• Proficient in English and Chinese, due to having Chinese clients to communicate with.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.