Agentify is an international outsourcing company that has been setting trends in the customer service and sales market since 2013. Over more than 13 years of operation, we have grown from a local startup into a powerful international hub.
Today, Agentify is a community of hundreds of like-minded professionals working both from our modern, high-tech offices and in a flexible remote format from anywhere in the world. We serve leading global brands, communicate in 7 languages, and help thousands of people every day.
🛠 Our Core Niches & Expertise 🔸We operate at the intersection of technology and communication. Every member of our team becomes a multi-functional expert, mastering the key areas of modern business: 🔸E-commerce & Retail: Comprehensive customer support for online stores (from order processing to international logistics coordination and returns). 🔸Active Sales: Working with hot leads, telemarketing, cross-selling/up-selling, and recovering abandoned shopping carts. 🔸Omnichannel Support (Customer Care): Customer and technical support available 24/7/365. 🔸Digital Chats: Non-voice customer communication via website Live Chats, email, and popular messengers (Viber, Telegram, WhatsApp). 🔸Smart Telephony: Utilizing cutting-edge software, professional CRM systems, and AI automation tools.
🌟 Why Do Candidates Choose Agentify? 🔸Stability since 2019: Transparent payouts and confidence in tomorrow. 🔸In-House Academy: Free training from scratch (business communication, sales techniques, software proficiency). We pay you while you learn! 🔸Uncapped Income: A stable base salary + high bonuses for meeting KPIs. In sales, your earnings depend entirely on your results. 🔸Real Career Elevator: 99% of our team leads, supervisors, and QA managers have grown within the company in a matter of months. 🔸Absolute Inclusivity: We are free from stereotypes. What matters most to us are your skills, energy, and desire to grow.
Rating Reviews
Rating is calculated based on
4
reviews and is evolving.
Pros: The core product is innovative and genuinely exciting to work on. There's a strong sense of camaraderie among the engineering team, and collaboration is generally very good. Management provides clear direction and trusts engineers to deliver. The hybrid work model in Berlin is well-implemented, offering a good blend of in-office and remote work.
Cons: Scaling can sometimes mean processes aren't fully ironed out yet, leading to occasional minor inefficiencies. Some junior team members might benefit from more structured mentorship. Pay is competitive for the market but not exceptionally high compared to larger tech giants.
Advice to Management: Continue investing in robust engineering processes as the company scales. More formal professional development programs could further support career growth for all levels.
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Pros: AGENTIFY has some really interesting projects, especially in the AI and machine learning domain, which is great for keeping skills sharp. The team is talented and collaborative, making it easy to find support. The location in Milan is a big plus. The opportunity to work with cutting-edge technology is definitely a strong point here.
Cons: The biggest challenge was managing workload. Deadlines can be very aggressive, often leading to long hours, which strains work-life balance. Sometimes, project scope creep can make things chaotic, and communication about changing priorities isn't always timely. It can feel like you're always firefighting.
Advice to Management: Consider better resource allocation and clearer project scoping to mitigate deadline pressure. Improving communication around priority shifts would also greatly help manage team workload and overall morale.
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Pros: AGENTIFY offers genuinely cutting-edge work in the AI sector, which is incredibly motivating. The team is smart and collaborative, and there's a real sense of building something impactful. Being in Milan is also a great perk. The work itself is intellectually stimulating, especially for engineers passionate about machine learning and data science.
Cons: As a fast-growing startup, there's a natural tendency towards occasional disorganization and a need to constantly adapt processes. This can sometimes impact work-life balance, with periods of intense workload. Communication could be clearer as the team expands, ensuring everyone is aligned on project priorities and company direction.
Advice to Management: Focus on formalizing project management and communication channels to better support rapid scaling. Investing in clearer roadmaps and team alignment will benefit everyone.
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What kind of employee discounts does AGENTIFY offer to its team members in the tech industry?
AGENTIFY provides a variety of employee discounts, including on travel and entertainment, which has been a great perk for me as a software engineer at their medium-sized company.
What's it like working in business development at a growing AI company like Agentify in New York City?
Working in biz dev at Agentify has been great; the AI industry is booming and it's exciting to be part of a fast-growing tech company in NYC, helping shape our sales strategies.
What's it like working in category management at AGENTIFY, a growing tech company?
At AGENTIFY, category management involves using data analytics to optimize product assortments, which has been a great learning experience in the fast-paced tech industry.
What is AGENTIFY's policy on remote work for engineering roles in the San Francisco Bay Area?
AGENTIFY offers a hybrid work model for most roles, including engineering positions. Employees are generally expected to be in the San Francisco office 2-3 days a week, with flexibility for remote work on other days. This approach balances in-person collaboration with the benefits of remote flexibility for their Bay Area team.
What is the typical day-to-day work environment like for a software engineer at Agentify, and how collaborative is the team?
At Agentify, the day-to-day for software engineers is focused on agile sprints and cross-functional team collaboration. You can expect regular stand-ups, code reviews, and pair programming sessions to foster a knowledge-sharing environment. The culture encourages open communication, especially within the engineering teams based in our Austin tech hub.
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