itsu is an Asian-inspired food business with over 80 restaurants across the UK and Belgium, alongside a fast-growing grocery and wholesale business across Europe and beyond.
We make fresh, healthy food every day in every restaurant kitchen. Our menus are designed to be lighter, balanced, and full of flavour, with a focus on quality ingredients, simple recipes, and careful execution.
Alongside our restaurants, itsu [grocery] brings Asian-inspired food to supermarkets and online, helping more people eat well at home.
itsu is built on strong standards, thoughtful innovation, and people who take pride in what they do. We invest in our teams, grow talent from within, and keep raising the bar as we grow.
Rating Reviews
Rating is calculated based on
22
reviews and is evolving.
Pros: The company culture at itsu is genuinely a major plus. There's a real emphasis on collaboration across teams, which makes working on marketing campaigns much smoother. As a Marketing Manager, I've had great opportunities to learn and develop new skills, especially with new product launches and digital marketing initiatives within the fast-casual restaurant chain. The London team is incredibly supportive, and management encourages innovative thinking, which is refreshing in the food service
Cons: While the culture is great, the pace can be very intense, especially around peak times or major campaign launches. This sometimes puts a strain on work-life balance, though it's generally manageable. There could also be better defined pathways for career progression beyond my current Marketing Manager role; sometimes it feels a bit ad-hoc. The approval process for creative assets can occasionally take longer than ideal, which can impact project timelines.
Advice to Management: Continue fostering the collaborative team environment. Consider clearer outlines for career progression opportunities within the marketing department and streamline some internal approval processes to maintain momentum on projects.
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Pros: One of the biggest advantages is the scheduling flexibility. As a Team Member, I can often swap shifts or get my availability accommodated, which is super helpful for balancing personal life. The team at the Kingston Upon Thames location is fantastic, very supportive, and we all work together well during busy lunch rushes. There's a real sense of camaraderie, which makes the fast-casual dining environment much more pleasant. You learn a lot about food prep and customer service too.
Cons: Sometimes during peak hours, especially weekends or public holidays, the store can feel a bit understaffed. This puts extra pressure on the Team Member crew and can make the work-life balance a bit challenging on those specific days. Communication regarding new menu items or policy changes could also be improved; sometimes information trickles down slowly. The pay is pretty standard for the restaurant industry, nothing extraordinary.
Advice to Management: Continue to prioritize Team Member scheduling needs; it truly makes a difference in retaining good staff in the fast-casual dining sector. Investing in more thorough training and consistent communication channels for new policies and menu updates would also greatly benefit operational efficiency.
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Pros: I really appreciate the work flexibility offered for us night shift Team Members at itsu Stansted. They're usually quite understanding if you need to swap a shift or adjust your hours, which is a huge benefit in the food service industry. The night team is tight-knit, and we often get tasks done efficiently without too much micromanagement. The environment is generally clean and well-organized, making the work flow smoothly even during busy periods. It’s a good place to gain experience in
Cons: While flexibility is good, sometimes last-minute staffing changes can impact the planned schedule, which can be a bit disruptive for night shift workers. Also, career growth opportunities specifically for night Team Members feel a bit less visible compared to day shifts, though there are paths if you're proactive. Communication about broader company updates could also be a bit more consistent across all shifts.
Advice to Management: Continue to prioritize consistent staffing for all shifts to minimize last-minute changes. Explore clearer pathways and communicate career growth opportunities more explicitly for dedicated night shift Team Members within itsu's fast-casual restaurant operations.
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What's the dress code like at Itsu, and can I show my personal style?
At Itsu, the dress code is casual and comfortable, so I usually wear jeans and a t-shirt. It's definitely a place where you can express your personal style within reason, which is great for working in the food industry.
What's the communication style like from itsu leadership during all-hands meetings for employees across different regions?
During all-hands, the CEO at itsu, a leading global food-to-go retailer, shares updates openly, making us feel connected to our 5000+ employees worldwide and informed about our strategy.
Is the job description for the itsu kitchen assistant role in London accurate about the day-to-day tasks and team environment?
Based on my experience as a kitchen assistant at itsu in London, the job description was pretty spot-on regarding the fast-paced environment and the collaborative team spirit within this large quick-service restaurant chain.
What's the dress code like at Itsu for kitchen staff?
At Itsu, kitchen roles usually require a clean, provided uniform, focusing on hygiene and safety in a fast-paced food service environment. It's practical for handling food safely in a busy restaurant setting.
What kind of benefits does itsu offer to its employees in the food service industry?
itsu provides good benefits for their team members, including things like free food during shifts and opportunities for career growth, which is great working in the fast-paced London food scene.
What is it like working for a fast-paced food business like itsu?
Working at itsu is exciting, with roles in hospitality and retail across many UK locations. The team environment is supportive, helping you learn quickly in this dynamic industry.
What's the team atmosphere like at itsu, a fast-paced food business?
Working at itsu, even during busy rushes in their London stores, felt very supportive. My colleagues in the kitchen and front-of-house roles always helped each other out, fostering a real sense of teamwork within the company's growing team.
What benefits does itsu offer its team members in the fast-casual restaurant industry?
itsu really looks after its people with great benefits like discounted food and opportunities for career growth, which has helped me develop my skills as a team member in their London stores.
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