Job Description
Provide Level 1 (L1) operational support for DevOps platforms, CI/CD pipelines, and application deployment environments.
Monitor build pipelines, deployment jobs, and automation workflows to ensure successful execution.
Perform initial troubleshooting of build failures, deployment issues, and pipeline alerts, escalating unresolved issues to L2/L3 DevOps engineers.
Monitor application and infrastructure logs to detect errors and performance issues.
Support CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms.
Assist with code repository management, including access requests, branch
monitoring, and repository maintenance.
Monitor containerized applications and orchestration platforms (e.g., Docker, Kubernetes) and report abnormalities.
Support basic cloud platform monitoring for services running in environments such as AWS, Azure, or GCP.
Execute standard DevOps operational procedures including pipeline validation,
environment checks, and deployment verification.
Assist in infrastructure monitoring and alert management using DevOps monitoring tools.
Maintain and update operational documentation, pipeline runbooks, and incident records.
Coordinate with development teams, infrastructure teams, and DevOps engineers
during incident investigation and resolution.
Maintain monitoring alerts and ensure accurate ticket updates in ITSM platforms.
Support production, staging, UAT, and development environments to ensure deployment stability.
Provide 24/7 monitoring and operational support in a shift-based environment via remote or onsite support.
Qualifications
Basic understanding of DevOps principles, CI/CD pipelines, and automation workflows.
Familiarity with version control systems such as Git, GitHub, GitLab, or Bitbucket.
Exposure to CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms.
Basic knowledge of Linux operating systems and command-line operations.
Understanding of container technologies such as Docker and basic Kubernetes concepts.
Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.
Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
Understanding of incident management and escalation processes aligned with ITIL practices.
Good analytical, troubleshooting, and communication skills.
Ability to follow standard operating procedures and DevOps runbooks.
Willingness to work in a 24/7 shift-based support environment.
Strong interest in learning automation, scripting, and cloud technologies.
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