Healthcare Customer Support Representative (BPO)
Location: Cubao, Boni and Taguig (Work from office/Flexible shifts)
Employment Type: Full-Time
About The Role
We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members delivering world-class service, resolving inquiries, and ensuring a smooth support experience.
Key Responsibilities
- Handle inbound/outbound customer support calls, emails, and chats related to healthcare services
- Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks
- Provide accurate information regarding procedures, coverage, and healthcare policies
- Document customer interactions clearly in CRM systems
- Escalate complex issues to supervisors when necessary
- Maintain HIPAA/privacy standards and confidentiality of medical information
Skills & Qualifications
- Excellent communication (English) verbal and written
- Customer-first mindset with strong problem-solving skills
- Prior experience in healthcare support or BPO environment is preferred
- Basic computer and CRM proficiency
- Ability to handle sensitive and emotional conversations with empathy
Eligibility
- Minimum HS graduate
- Good English communication skills
- 1 year BPO experience candidates welcome
- Customer handling skills preferred
Salary: Attractive package + Incentives
Apply now and start your career in the healthcare BPO sector!
