Customer Service Representative

3.1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Healthcare Customer Service Representative

Assisted members, patients, and healthcare providers with inquiries regarding benefits, eligibility, claims, billing, and coverage.
Handled inbound and outbound calls while maintaining excellent customer service and professionalism.
Verified patient information and updated member records accurately in the system.
Explained healthcare plans, policies, and procedures to customers in a clear and understandable manner.
Resolved customer concerns and escalated complex issues when necessary.
Maintained confidentiality of sensitive customer information and complied with healthcare regulations.
Met performance metrics, including quality assurance, customer satisfaction, attendance, and productivity goals.
Documented call details and case resolutions accurately in the company's database.

Key Skills

Jobs in Philippines » Jobs in Metro Manila » Customer Service Representative

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