N-able’s mission is to protect businesses against evolving cyberthreats with a unified cyber resiliency platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
Rating Reviews
Rating is calculated based on
13
reviews and is evolving.
Pros: One of the biggest perks at N-able was definitely the work flexibility, especially with my mid-shift schedule. It made managing personal commitments much easier, which is a huge plus for work-life balance in the IT industry. The team culture within the technical support department in Taguig was super supportive, fostering great teamwork. I learned a lot about various IT solutions, which really helped my career growth within this global software company. Management generally trusts its
Cons: While generally positive, sometimes the workload for a Lead Technical Support Representative could feel a bit overwhelming during peak times, especially coordinating across different time zones to support various MSP clients. Also, some internal approval processes for advanced technical escalations could be a bit slow, impacting how quickly we could resolve certain complex issues. Improving internal communication flow around these processes would definitely help streamline things.
Advice to Management: Consider reviewing the current approval processes to increase efficiency, especially for critical client issues. Also, explore strategies to better distribute the workload during high-volume periods to prevent burnout among technical support staff and enhance overall team well-being.
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Pros: Enjoyed the collaborative team environment and the exposure to cloud-based IT management solutions. The hybrid work model provided a good degree of flexibility. Opportunities to work with modern tech stacks were available, especially in the R&D teams.
Cons: Sometimes communication could be clearer between departments, leading to minor delays. The pace can feel a bit rushed during critical product release cycles, impacting work-life balance slightly. Some legacy systems still require attention.
Advice to Management: Continue fostering the hybrid work environment and invest more in cross-departmental communication tools to streamline workflows. Recognizing efforts during crunch times would also be appreciated.
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Pros: I truly value the supportive environment and strong team collaboration here at N-able, especially within our finance operations department. As an Intermediate Collections Specialist, I've had good opportunities to learn and develop skills specific to the software industry and working with Managed Service Providers (MSPs).
The mid-shift schedule is also a big plus for me, providing a decent work-life balance in Taguig. Leadership is generally approachable and our company culture promotes
Cons: While N-able is a reputable global IT solutions provider, the job security for specialized roles like collections can sometimes feel less defined, especially within the fast-evolving tech industry landscape. More clarity on long-term career progression and the future trajectory of specific finance operations roles would be beneficial for employees.
Communication regarding potential shifts in department focus could also be improved to help address any uncertainties.
Advice to Management: Continue to foster clear communication channels, especially concerning long-term departmental strategies and career pathways for specialized finance roles. Providing more visibility into future plans for these roles would greatly help with employee retention and overall morale.
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What's the onboarding process like for new hires in the IT services industry at a company like N-able?
My onboarding at N-able was really structured, with clear steps to get me familiar with their remote monitoring and management tools and the overall company culture, which felt very supportive for someone new to the MSP space.
How does N-able handle remote onboarding for new employees in the tech industry?
N-able's remote onboarding process for tech roles felt really organized; I received all necessary equipment and setup instructions beforehand, making my transition smooth even though I started from home.
Does N-able offer remote positions for IT support roles in the US?
Yes, N-able, a growing tech company, frequently has work-from-home opportunities, especially for experienced IT support professionals in the United States looking to join a mid-sized SaaS organization.
What's it like working at N-able, specifically in their Tampa, Florida office for a remote IT support role?
My experience at N-able in Tampa has been great; the remote IT support team is collaborative and focused on helping businesses grow, even for a mid-sized tech company like us.
What's the typical salary range for a software engineer at N-able, and how does it compare to other tech companies in the IT services industry?
Based on my research, software engineer salaries at N-able, a medium-sized tech company in the IT services sector, generally align with industry averages, though specific compensation can vary by location and experience.
What's the hiring process like at N-able for a technical role in the US?
I found the hiring process at N-able for my recent technical role to be quite thorough, involving an initial recruiter screen, a technical interview with the hiring manager, and a final panel interview with team members. It felt well-structured for a growing SaaS company.
What is N-able's policy on remote work for their software development roles in Canada?
N-able generally supports a hybrid work model, allowing flexibility for roles like software developers. While some roles may offer full remote options, many team members in Canadian offices utilize a hybrid approach, balancing in-office collaboration with remote work days.
What is N-able's policy on remote work for their software development roles in North America?
N-able offers a hybrid work model, allowing flexibility for employees in North America. Many software development teams incorporate a mix of in-office and remote days, depending on project needs and team agreements.
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