At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
In the Philippines, QBE’s Group Shared Services Centre (GSSC) was established in February 2013 to provide a range of insurance support services to QBE’s customers and brokers across Australia, New Zealand, Europe, North America and Asia Pacific, such as underwriting support, policy servicing, claims, credit control and customer service. Over the years, the GSSC continues to provide more knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE businesses globally. The GSSC has centers in Taguig, Alabang, Pasay, Quezon City and Cebu.
Rating Reviews
Rating is calculated based on
25
reviews and is evolving.
Pros: The team environment is really collaborative, and I've learned a lot about global insurance operations. The hybrid work model is a big plus, offering genuine flexibility for us in Cebu. They also provide good training programs, which has helped my career growth, and job security feels quite stable in this shared services setup.
Cons: Sometimes, communication between departments can be a bit slow, leading to minor delays in processing complex cases. While pay is competitive for the local market, it could be slightly better aligned with the increasing cost of living. The pace can be demanding during peak periods.
Advice to Management: Continue fostering the hybrid work model and investing in cross-departmental training. Enhancing communication channels would further streamline operations and boost efficiency for everyone.
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Pros: The best part is the stability and the supportive colleagues I've worked with. QBE provides a consistent workflow in the insurance sector, which means job security is pretty good. I also appreciate the opportunities to learn and grow within the shared services model, and the hybrid work arrangement offers decent flexibility.
Cons: While not terrible, the pay and benefits could be more competitive, especially considering the cost of living. Sometimes, communication from senior leadership can feel a bit distant, and project timelines can feel rushed, impacting overall work-life balance during peak periods.
Advice to Management: Consider enhancing benefits packages to align with market rates. Improving communication transparency from leadership would also be highly beneficial for employee engagement.
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Pros: The team collaboration here is fantastic, making daily tasks much more manageable and enjoyable. There's a genuine effort to support employee development, and I've seen opportunities for internal promotion for those who show dedication. The hybrid work model in Cebu really helps balance personal commitments.
Cons: While growth is possible, sometimes it feels like there are bottlenecks in the process for advancement, requiring significant patience. Benefits are decent but could be more competitive compared to other global SSCs in the region. Some departmental processes could be streamlined for better efficiency.
Advice to Management: Continue investing in employee development programs and consider enhancing benefits to stay competitive. Streamlining some internal processes would also boost overall satisfaction and productivity.
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Common Questions About
QBE Group Shared Services Centre
What's the typical career progression like for an entry-level role at QBE Group Shared Services Centre in Sydney?
I started in an administrative position at the QBE Group Shared Services Centre in Sydney and after about a year, I was able to move into a junior analyst role. The company definitely supports internal mobility within their large insurance operations.
Does QBE Group Shared Services Centre in Sydney offer hybrid work options or require a full return to office for its insurance roles?
As a large global insurer, QBE Group Shared Services Centre in Sydney has been implementing a hybrid model, allowing some flexibility for roles, but it really depends on your specific team and the return to office policy they've adopted.
Does QBE Group Shared Services Centre in Sydney offer tuition reimbursement for further education?
Yes, QBE Group Shared Services Centre in Sydney does provide educational assistance, including tuition reimbursement, which has been really helpful for my professional development in the insurance industry.
What are the typical interview stages when applying for a role at QBE Group Shared Services Centre in Sydney?
My experience applying for a finance role at QBE Group Shared Services Centre involved a phone screening, a competency-based interview with HR and the hiring manager, and a final discussion about the team fit.
What is the career path like for category managers at QBE Group Shared Services Centre in Sydney?
At QBE's Sydney SSC, category managers often progress from specialist roles to senior positions, focusing on developing strategic sourcing and supplier management skills within the insurance industry.
How does QBE Group Shared Services Centre foster a respectful workplace for its diverse insurance professionals in Sydney?
At QBE Group Shared Services Centre, I've experienced a culture where respect is paramount, evident in how colleagues from various insurance roles interact daily. The company actively promotes an inclusive environment, making it a truly supportive workplace in Sydney.
What's the dress code like at QBE Group Shared Services Centre in Sydney?
It's business casual for most roles at the Sydney office; think smart trousers or skirts and blouses/shirts. Enforcement is pretty relaxed, focusing more on professionalism than strict rules for us in the shared services roles.
What's the interview process like for a claims assistant role at QBE Group Shared Services Centre in Sydney?
My interview for a claims assistant at QBE Group Shared Services Centre in Sydney involved a behavioral-based interview and a skills assessment, which felt thorough for a large insurance company.
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