Superloop exists to ’unleash the unlimited possibilities of the internet’.
Founded in 2014, Superloop Limited (ASX:SLC) employs more than 900 team members and supports over 400,000 customers. With carrier-grade, metro fibre, plus fixed wireless networks across Australia, we provide high performance connectivity services for residential customers, small and medium-sized businesses, and some of Australia’s largest corporates.
Since our very beginning, we’ve invested in our own network, recruited a stellar team, and focused on creating reliable and scalable products to ensure we genuinely are ‘super from the ground up’.
Passionate about innovation, our team get their kicks from deploying game-changing solutions that solve customer pain points, delivering great customer service, and genuinely making the internet experience super.
Special acknowledgments: At Superloop, we’re grateful to show up to work each day on Indigenous lands. We acknowledge the Traditional Custodians of country and respect the connections they have to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.
Rating Reviews
Rating is calculated based on
16
reviews and is evolving.
Pros: The pay and benefits package for a Senior Optical Network Engineer are quite competitive, especially within the Australian telecommunications industry. I've found the salary to be fair for the level of expertise and responsibility required. We also have decent superannuation contributions and some health and wellness benefits that add value. It's clear they invest in talent.
There's a strong focus on innovation, which means I'm constantly learning about new optical technologies and network
Cons: While career growth opportunities are present, the progression path can sometimes feel a bit less structured compared to larger, more established companies. Sometimes the approval process for new technologies or significant budget items can be a bit slow, which occasionally impacts project timelines. More transparency around long-term career planning would be beneficial for senior roles in this Australian company.
Advice to Management: Continue to foster the innovative spirit within the engineering teams, especially for optical network development. Consider implementing more formalised career development plans and mentorship programs for senior engineers. Streamlining internal approval processes for key projects could also boost
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Pros: I've really appreciated the work flexibility here as a Compliance Lead - Operations. Superloop supports a hybrid model, which is fantastic for managing personal commitments while still collaborating effectively with the team in Brisbane City. The leadership team fosters a collaborative company culture where my input is valued, and there are good opportunities to learn and develop within the telecommunications industry. The operational teams are generally great to work with, and I've gained a
Cons: While the work environment is mostly positive, there are times when the workload can be quite intense, especially during audit periods or new project rollouts, which can impact work-life balance temporarily. Sometimes, inter-departmental communication could be smoother to streamline compliance processes. Also, career progression paths aren't always explicitly clear, although there are opportunities if you seek them out.
Advice to Management: Continue to foster the strong company culture and champion work flexibility, as it's key for attracting and retaining talent in the competitive telecommunications sector. Enhance cross-functional communication and clarify career development frameworks for roles like Compliance Lead to empower
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Pros: The team dynamic here is fantastic; everyone's genuinely collaborative, which is crucial when you're deploying complex fibre optic networks across Australia. I've had ample opportunities for professional development, constantly learning new technologies in optical networking. Management in my department is generally supportive and gives us autonomy to innovate. The work itself, as a Senior Optical Network Engineer, is challenging and keeps you on your toes, which is great for career growth in
Cons: Sometimes, cross-departmental communication could be smoother, which occasionally leads to minor bottlenecks in project timelines for network infrastructure upgrades. While the work flexibility is good, during major network deployments, the workload can become intense, requiring longer hours. Also, the approval process for new vendor technologies, though thorough, can sometimes feel a bit slow given the fast-paced nature of the telecom industry and our desire to remain competitive.
Advice to Management: Keep fostering that strong culture of teamwork and technical innovation that makes Superloop a great place for network professionals. Investing more in cross-functional communication tools or regular inter-departmental syncs could further streamline operations. Perhaps review internal approval
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What is the feedback process like after applying to a role at Superloop in Sydney?
After applying for a tech role at Superloop, I received a personalized email within two days acknowledging my application and outlining the next steps. They were very clear about the timeline for feedback.
What's Superloop's stance on returning to the office for their tech roles in Brisbane?
As a growing NBN provider, Superloop encourages a hybrid model for most roles, blending WFH flexibility with in-office collaboration at their Brisbane hub. It's great for work-life balance!
What is the business outlook for Superloop as a rapidly growing Australian broadband provider?
I've seen Superloop's expansion firsthand and it's impressive; the company is consistently investing in its fibre network across Australia, indicating a strong future for telecommunications roles here.
What's the company culture like at Superloop, especially within their technical teams in Australia?
I found the culture at Superloop to be collaborative and fast-paced, particularly in the Sydney engineering teams. There's a real focus on innovation and problem-solving, which I appreciated as a network engineer.
What kind of benefits does Superloop offer its employees in the telecommunications industry?
At Superloop, I've found they offer competitive benefits, including health and wellness programs and opportunities for professional development, which really supports career growth in the Australian tech sector.
What's the dress code like at Superloop for office roles?
At Superloop's Australian offices, the dress code is generally smart casual. I've found it's pretty relaxed, allowing for comfortable work attire, especially in the tech and customer service departments of this medium-sized company.
What kind of benefits does Superloop offer to its employees, especially for those in technical roles in Sydney?
Superloop provides a comprehensive benefits package including health insurance, parental leave, and opportunities for professional development. Employees often mention the supportive environment and the company's commitment to work-life balance as key advantages of working here.
What is Superloop's policy on remote work for their tech roles in Australia?
Superloop offers a hybrid work model, allowing flexibility for many roles, including those in technology. Employees typically spend a few days a week in the office, with the option to work remotely for the remainder.
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