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Rating Reviews
Rating is calculated based on
25
reviews and is evolving.
Pros: The work flexibility here is fantastic, truly a highlight for an Enterprise Customer Success Manager covering the Asia region. Being based in Malaysia, I appreciate the ability to manage my schedule, which is essential when coordinating with teams and clients across different time zones. It allows for a better work-life balance, which is often hard to find in the customer success industry. I also value the collaborative environment among colleagues; everyone is generally supportive and willing
Cons: While the flexibility is great, the communication flow across a large, global company like Wiley can sometimes be a bit fragmented, especially regarding new initiatives or product updates. It requires a lot of proactive seeking out information. Also, career growth opportunities, while present, aren't always explicitly laid out; you often need to advocate for yourself and seek mentorship to identify your next steps. The workload, especially during peak seasons or product launches, can get quite
Advice to Management: Continue to foster the strong work flexibility and provide clearer pathways for career progression within the Enterprise Customer Success Manager roles across Asia. Enhancing internal communication strategies to ensure all regional teams are consistently updated on global initiatives would also be beneficial.
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Pros: Working as a Senior Content Editor at Wiley, I've really appreciated the focus on career growth and continuous learning within the educational publishing industry. My colleagues are super supportive, and there are always opportunities to develop new skills, especially with digital content and ed-tech initiatives. It's a stable environment overall, which is a big plus.
Cons: While there's great learning, the path to promotion can feel a bit slow at times, which can be frustrating. Also, some internal approval processes could be streamlined to improve efficiency across projects, making day-to-day work smoother.
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Pros: Wiley has a genuinely supportive and collaborative culture, which is fantastic for an Editorial Assistant. I've gained valuable experience and appreciate the learning opportunities and hybrid work flexibility in publishing. It's a stable, professional environment.
Cons: Promotions can feel a bit slow sometimes. While communication is generally good, it could be smoother between departments.
Advice to Management: Focus on enhancing cross-departmental communication to further streamline projects. Also, developing clearer, faster pathways for career progression would be beneficial for employee retention and growth.
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How accurate is the job description for an editorial role at Wiley compared to the actual day-to-day tasks?
Based on my experience as an editor at Wiley, the job description was quite accurate. It reflected the collaborative nature of working within a large, global publishing company and the specific responsibilities involved in managing academic content.
What's the transition like moving into category management at Wiley, especially with change management initiatives?
My move into category management at Wiley involved a significant learning curve with their ongoing change management processes, but the support from my team in this large publishing company made it manageable.
What kind of health insurance does Wiley offer its employees in their corporate roles?
Wiley provides comprehensive health insurance options for its corporate employees, which really helped me manage my medical needs effectively during my time there.
How does Wiley handle interview scheduling for roles in the education technology sector?
When I interviewed for a project manager position at Wiley, the interview scheduling was efficient, with HR coordinating directly via email to find times that worked for both me and the hiring team. They were very accommodating in setting up virtual interviews for their edtech roles.
What is the typical hiring process like at Wiley, and do they provide feedback if you're not selected?
My experience with Wiley's hiring process for a marketing role in their education technology sector involved initial interviews and a skills assessment. While I wasn't selected, they did offer brief, constructive feedback on areas for improvement, which was helpful.
What's the commission structure like for sales roles at Wiley, specifically in the educational publishing industry?
At Wiley, a large educational publishing company, sales roles typically have a base salary plus commission. The commission structure is designed to reward consistent performance and exceeding targets, which I found motivating as a sales representative.
Does Wiley offer hybrid work options for roles in educational publishing?
Yes, Wiley is a large educational publishing company that does offer hybrid schedules, allowing employees to work some days from home and some in the office, which I've found works well for my role.
What's it like working in academic publishing at Wiley, especially in their UK offices?
My experience in academic publishing at Wiley's UK offices, a large global company, has been rewarding. I've found roles in editorial and marketing are particularly dynamic, offering great learning opportunities within the education and research sectors.
PH
