UserTesting helps organizations create exceptional customer experiences by making it easy to gather fast, human insights at scale.
With the industry’s most powerful participant network, AI-powered analysis, and expert services, we help teams validate ideas, optimize experiences, and build customer-centric products—faster and with confidence.
From early concepts to live launches, UserTesting puts real human feedback at the heart of every decision. Whether you’re in research, product, design, marketing, or CX, our flexible platform supports moderated and unmoderated tests, live interviews, surveys, usability studies, card sorts, and more—all in one place.
Trusted by 3,000+ companies—including 75 of the Fortune 100—UserTesting delivers an average 6x ROI by helping teams reduce risk, accelerate time to market, and exceed customer expectations.
Rating Reviews
Rating is calculated based on
7
reviews and is evolving.
Pros: The pay and benefits at UserTesting are genuinely competitive for the tech industry, especially for an IT Infrastructure Engineer in the AI space in the UK. Health benefits are comprehensive, and pension contributions are solid, providing financial security. We also get a good budget for professional development, which is vital for keeping up with the fast-paced AI and cloud infrastructure landscape. There's a strong emphasis on work flexibility, often supporting remote work, which is
Cons: While the compensation is good, sometimes the progression path for specialized roles like an IT Infrastructure Engineer focusing on AI isn't always crystal clear within the larger company structure. It can feel like there's a bit of a bottleneck for advancement into more senior leadership roles, even with strong performance. Also, the approval process for new tools or larger infrastructure projects can sometimes take longer than ideal, slightly impacting project velocity.
Advice to Management: Consider creating clearer, defined career progression paths for specialized technical roles like IT Infrastructure Engineer focused on AI. Streamlining the approval processes for critical infrastructure projects could also boost efficiency and project delivery speed.
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Pros: The biggest advantage of working at UserTesting is the flexibility. Being able to work remotely and often set my own schedule made balancing other commitments easy. I enjoyed testing a variety of products and contributing to real-world improvements. It’s a great opportunity for anyone interested in user research, market research, or product development to gain diverse experience and learn about different industries.
Cons: While there's flexibility, the availability of testing opportunities can be inconsistent, which impacts income stability for hourly testers. Sometimes, platform bugs or specific test requirements can be a bit frustrating. It would be beneficial to have more consistent project pipelines or clearer communication on when to expect more work, especially for those relying on this as a primary income source.
Advice to Management: Consider improving the consistency of available testing projects and providing clearer forecasting for workload. Ensuring prompt resolution of platform issues would also enhance the tester experience.
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Pros: I've really appreciated the focus on work-life balance here. As a BDR, there are targets, but the management team in Edinburgh is understanding, and they encourage us to switch off. The hybrid work model is a huge plus, giving me flexibility to manage personal commitments while still being part of the team. The company culture is genuinely collaborative, and I've learned a lot from my colleagues. Training for the UX research platform is thorough, which helps in the BDR role, and there are good
Cons: While career growth is encouraged, sometimes the path for a Business Development Representative to move into an Account Executive role could be a bit clearer. During busy periods, the workload can feel intense, which occasionally impacts the excellent work-life balance. Streamlining some internal approval processes could also help us move faster and be more efficient with our outreach.
Advice to Management: Continue to refine the career progression pathways for BDRs to ensure clarity and provide more support during peak sales cycles to avoid burnout. Further streamlining of internal processes would also be beneficial.
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Can I work from home for UserTesting if I'm not in the US?
As a UserTesting participant, remote work is the norm, but eligibility for specific studies can depend on the client's target audience, which might be US-based or international.
Does UserTesting offer good parental leave benefits for new parents in the tech industry?
Yes, UserTesting provides generous paid parental leave, which was incredibly helpful when welcoming our child. It's a solid benefit for employees at this growing software company.
What's it like working in category management at UserTesting, especially in the enterprise SaaS space?
As a category manager at UserTesting, I've found it incredibly rewarding to shape product strategy within the fast-growing enterprise SaaS market. The collaborative environment here in San Francisco really empowers us to drive innovation.
What is UserTesting's policy on remote work for roles like UX researchers and how does it impact team collaboration?
UserTesting offers hybrid and fully remote options for many roles, including UX researchers, depending on the specific team and position. While remote work provides flexibility, the company encourages intentional collaboration through virtual tools and occasional in-person meetups to maintain team cohesion.
What is UserTesting's approach to remote work and how does it impact the company culture for employees in the tech industry?
UserTesting offers a hybrid work model, allowing flexibility for remote and in-office collaboration. This approach is designed to maintain a connected company culture while supporting work-life balance for tech professionals.
What is the day-to-day working culture like at UserTesting, especially for remote employees in the tech industry?
UserTesting fosters a collaborative and inclusive remote-first culture, prioritizing asynchronous communication and autonomous work. While hybrid and remote roles are common for many tech positions, the company emphasizes team connection through virtual events and open communication channels.
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