AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan-Asian life insurance group and a market leader in the Asia-Pacific region for life insurance premiums.
Since its establishment, AIASS has grown from strength to strength and today consists of a 1600-strong workforce, committed to providing best-in-class services to support the AIA Group’s operations.
As an employee-centric organisation, we believe in value creation through career development opportunities for our employees. We cultivate a learning culture to enable our employees to gain the right knowledge and skills to grow in their roles while deriving a rewarding and satisfying work experience.
WHAT DO WE DO AIASS is the hub for AIA’s shared services operations and provides insurance and finance support operations to other AIA entities across the Asia-Pacific regions. Our services include:
Claims Management Contact Centre Operations Policy Administration Underwriting & Issuance Management Business Analysis and User Acceptance Testing Investment Data Management Finance Operations and Procurement Support Investment Accounting Financial and Management Reporting
AIASS is part of AIA Group Limited.
This LinkedIn page is maintained by AIA Shared Services Sdn. Bhd. [Registration No. 200901015123 (858194-P)] and its appointed social media agency.
Rating Reviews
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Pros: The job security is good; it's a solid place to learn core processes within a big shared services center. You get decent benefits and a pretty stable work-life balance with the hybrid work model. Good for entry-level roles.
Cons: Career growth for a Business Analyst here is really slow. It's tough to get promoted or find new projects that challenge you. Most advancement means moving to another department, which is hard to do from the Kuala Lumpur office. You can get stuck doing the same tasks for years in the insurance industry.
Advice to Management: Invest more in internal mobility and skill development programs. Create clearer paths for career progression for non-managerial roles in the shared services center.
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Pros: The job security here is really good, especially within the insurance industry. For shared services roles, you can pretty much count on consistent work. It's a big corporate environment, so layoffs aren't common.
Cons: Growth can feel slow sometimes; it's not a place for rapid career jumps. The work can get a bit repetitive for an Operations Specialist. Not much work flexibility for hybrid or WFH options, it's mostly onsite in Kuala Lumpur.
Advice to Management: Try to create more clear paths for career growth within the shared services functions. Offer more professional development opportunities to keep employees engaged and reduce turnover.
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Pros: As a Junior Data Analyst, I got a lot of exposure to different systems. The team in Kuala Lumpur is generally supportive and helpful when you're learning. They've got solid benefits and a pretty stable environment.
Cons: The company culture can feel a bit old-school sometimes. There's not much room for new ideas, especially for junior roles. WFH flexibility is there, but sometimes it feels like a formality.
Advice to Management: Try to really listen to newer employees. Encourage more innovation and be open to different ways of doing things, not just the 'old way'.
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What is the typical work environment like for a data analyst at AIA Shared Services in the Philippines?
No answers yet.
What is the typical working culture like at AIA Shared Services in the Philippines for roles in finance and accounting?
No answers yet.
What is the typical working culture like at AIA Shared Services for roles in finance and accounting?
The culture at AIA Shared Services generally promotes collaboration and professional development, especially within the finance and accounting departments. Employees often find a supportive environment geared towards achieving team goals and continuous learning.
What is the general working culture like at AIA Shared Services, especially for roles in IT support within the financial services industry?
The culture at AIA Shared Services is generally collaborative, focusing on efficiency and continuous improvement. Teams often work closely together to meet project deadlines, and there's an emphasis on professional development within the IT support domain.
What is AIA Shared Services' policy on remote work for roles in Kuala Lumpur, especially for IT positions?
AIA Shared Services offers a hybrid work model for many roles, including those in IT within Kuala Lumpur. Employees typically work a mix of in-office and remote days, balancing collaboration with flexibility. The specific arrangement often depends on the team and the nature of the responsibilities.
What is the typical working culture like at AIA Shared Services for roles in the insurance sector?
The culture at AIA Shared Services emphasizes collaboration and a results-oriented approach, common in the financial services industry. Employees often experience a structured environment with clear performance metrics, fostering professional growth within the Kuala Lumpur office.
What is the typical working culture like at AIA Shared Services, especially for roles in financial services operations in the Philippines?
AIA Shared Services generally fosters a professional and collaborative environment, with a strong emphasis on teamwork and continuous improvement in its financial services operations. You'll find a mix of experienced professionals and newer talent, all working towards shared goals within the Manila office.
