Overview
About the Job
We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.
Schedule: Monday to Friday, 8:00 AM – 6:00 PM Central time
Job Details
- Employment Type: Contract Employee
- Department: Human Resources (HR)
- Job Level: Intermediate
- Experience: 3 Years
Required Skills
- Soft Skills: Active Listening, Patience, Communication, Agile Mindset
Responsibilities
- Deliver classroom and/or virtual training for inbound customer support agents.
- Facilitate onboarding and continuous training programs within a BPO environment.
- Ensure agents are fully prepared to handle inbound accounts effectively.
- Adapt training content to meet operational needs and performance standards.
- Collaborate with operations and leadership to align training with business objectives.
- Monitor trainee performance and provide feedback and coaching as needed.
Required Qualifications
- 3+ years of experience in a training role.
- Strong BPO background, specifically in training.
- Solid understanding of inbound accounts and contact center operations.
- High level of experience facilitating training in fast-paced environments.
- English level: C1 (Advanced/Fluent).
- Strong communication and presentation skills.
Salary & Benefits
- Pay: Hourly, $ 10.20 – 10.20
Working Hours
- Monday: 08:00 - 18:00
- Tuesday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
Additional Requirements
- Tech Requirements: Windows or Mac
- Language: English
About The Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
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