Know your people™ In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed.
Our Mission
Trust in a changing world™ Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed.
We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Rating Reviews
Rating is calculated based on
25
reviews and is evolving.
Pros: The leadership team is genuinely supportive; they encourage skill development and aren't afraid to let you take on new challenges. I've had several chances to work on interesting projects that really helped my career growth in the HR tech space. My colleagues are also fantastic, always ready to lend a hand. The job security feels pretty stable too.
Cons: While leadership is generally good, sometimes internal communication across different departments could be smoother, which occasionally slows down cross-functional projects. It's not a huge issue, but it could definitely be improved for efficiency. Also, like many established companies, there are some legacy systems that can make development a bit tricky at times, though they are actively working on modernization.
Advice to Management: Improve inter-departmental communication flow and continue investing in modernizing the technology stack.
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Pros: The work flexibility here at First Advantage is truly a highlight for my Customer Success Associate role. We're offered hybrid work options, which significantly improves my daily commute and overall work-life balance in the Philippines. This flexibility makes it much easier to juggle personal commitments without compromising professional duties, which is invaluable in our fast-paced global service company. Beyond that, the team environment is incredibly supportive; I've gained extensive
Cons: Despite the excellent work flexibility, a Customer Success Associate can face heavy workloads during peak seasons, which sometimes makes it challenging to fully utilize the flexible arrangements. There's also a noticeable area for improvement in cross-departmental communication; streamlining this would greatly accelerate resolving complex client requests. Additionally, a more efficient process for approvals could enhance overall operational efficiency and reduce turnaround times, particularly
Advice to Management: Focus on better workload distribution strategies during high-demand periods to ensure team well-being. Additionally, invest in technology and processes that improve cross-departmental communication and streamline approval flows to enhance efficiency for client-facing teams.
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Pros: I've genuinely appreciated my time here at First Advantage in the Philippines. As a Customer Success Associate, the compensation package, including health benefits and base pay, feels quite competitive for our local market within the background screening industry. The team collaboration is a huge plus; everyone is willing to help, which fosters a great learning environment. Management generally provides good support and the training resources for new hires are comprehensive, easing the
Cons: While the pay and benefits are good, I've found that career progression for a Customer Success Associate can sometimes feel a bit slow within this global HR services provider. Opportunities for significant upward movement aren't always clearly defined or readily available, requiring proactive seeking. Additionally, during peak periods, the workload can become quite heavy, occasionally impacting work-life balance, though it typically balances out. Streamlining some internal approval processes
Advice to Management: Consider implementing clearer, more structured career pathing for Customer Success Associates to enhance internal growth opportunities. Also, evaluate resource allocation during high-volume periods to ensure team members aren't consistently overburdened.
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Does First Advantage offer internet reimbursement for their remote positions, and how does it work?
As a remote employee at First Advantage, I've found their internet reimbursement policy to be quite straightforward; they cover a portion of my monthly internet bill directly, which is a nice perk for those of us in the tech industry working from home.
What is the typical salary range for an entry-level background check specialist at First Advantage, and is there room for negotiation?
For entry-level background check specialist roles in the HR services industry, salaries at First Advantage usually start around $35k-$45k annually; some negotiation might be possible based on prior experience.
How long does First Advantage usually take to complete reference checks for a large tech company?
My reference check with First Advantage for a major SaaS employer took about 3 business days to complete, which felt pretty standard for the tech industry. It was straightforward, and they contacted my listed professional references promptly.
Does First Advantage offer any bonuses for its entry-level roles in the US?
As a large background check solutions provider in the US, First Advantage typically doesn't advertise specific bonus structures for entry-level positions, focusing more on the base salary and benefits package for roles like background check specialists.
What is the hiring process like at First Advantage for entry-level roles in the background screening industry?
My hiring process at First Advantage for a junior analyst role involved an online application, a phone screen, and a final interview. It was pretty straightforward, and I felt well-informed throughout the process for this mid-sized tech company.
Can I find remote opportunities at First Advantage in the background check industry?
Yes, I've seen several work-from-home roles advertised for First Advantage, especially in their customer service and data processing departments, which are key to the background check industry.
What's it like working in category management at a large background check company like First Advantage?
It's a fast-paced environment managing diverse product categories within the HR tech industry. You collaborate with cross-functional teams to drive strategy for a global company.
At First Advantage, the dress code is business casual for most roles, especially in their tech and HR departments. It's pretty relaxed, allowing for comfortable yet professional attire throughout the workday at their St. Petersburg office.
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