Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.
For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.
Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.
Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.
Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
Rating Reviews
Rating is calculated based on
37
reviews and is evolving.
Pros: The tech stack is quite modern, and there are genuine opportunities to learn and grow your skills as a Software Developer. The company culture is generally collaborative and friendly, and I felt supported by my team. Being part of a rapidly expanding beauty tech startup means you get to see the direct impact of your work, which is quite motivating. The hybrid work model works well for balancing professional and personal life.
Cons: While career growth is available, sometimes the path forward isn't always crystal clear, leading to occasional uncertainty about long-term development. Communication from upper management about strategic shifts could occasionally be more transparent. The pace can be intense, which is typical for a startup, but it sometimes impacts work-life balance more than desired.
Advice to Management: Continue investing in employee development and clearly outline career progression paths. More proactive communication on strategic decisions would also be beneficial for team alignment.
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Pros: The best part about Fresha is definitely the team and the opportunity to learn a lot. As a CRM Executive in this growing SaaS company, I've had hands-on experience with diverse marketing automation tools and customer engagement strategies. The company culture is very collaborative; everyone, from product to marketing, is genuinely helpful and approachable. We're building something cool in the beauty and wellness tech space, and that mission is pretty motivating. There's a real sense of purpose
Cons: While the environment is dynamic, it can sometimes lead to a heavy workload, especially during major feature rollouts or seasonal campaigns in the beauty and wellness sector. Sometimes, communication across departments in this growing tech startup could be a bit more streamlined, which occasionally affects project timelines. The approval process for new CRM initiatives can also feel a little slow at times, requiring multiple checkpoints, which could be improved for efficiency.
Advice to Management: I'd advise management to keep fostering the strong team spirit and continue to invest in professional development for roles like CRM Executive. Focusing on improving cross-departmental communication flow, especially for a global SaaS company like Fresha, would also be beneficial to optimize
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Pros: Fresha's leadership truly invests in its people. As a Customer Support Specialist in Manila, I've felt supported in my tech role, gaining valuable skills in the beauty and wellness software industry through continuous learning and great teamwork.
Cons: Peak seasons bring intense workload for customer support, sometimes leading to burnout. Streamlining cross-departmental communication and clarifying career progression for offshore teams would greatly improve overall experience.
Advice to Management: Continue empowering team leads and ensure regular feedback for career growth discussions, especially for offshore teams in Manila. Streamlining communication between departments would significantly boost efficiency overall.
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Does the Fresha job description accurately reflect the day-to-day responsibilities for a salon manager in a small business setting?
Based on my experience at a boutique salon, the Fresha job descriptions were quite accurate, outlining typical duties like client scheduling and staff supervision for roles in the beauty industry.
Does Fresha recognize hard work for its employees in the beauty tech industry?
Yes, Fresha has a strong culture of recognizing employee contributions, with regular shout-outs and awards that make you feel valued in this fast-growing tech company.
What is the interview process like at Fresha for a Customer Success Manager role in London?
The interview process for a CSM at Fresha typically involves a screening call, followed by a behavioral interview and a case study. I found the team to be very welcoming throughout the process for their tech startup environment.
How long does a typical interview process last at Fresha for a software engineer role?
My interview process for the software engineer position at Fresha felt quite efficient; it involved a screening call, a technical interview, and a final chat with the hiring manager, taking about a week in total.
What are the key interview questions Fresha interviewers typically ask for a remote Customer Support role?
During my interview for a remote Customer Support Specialist at Fresha, I was asked about handling difficult clients and how I'd approach problem-solving within their salon software platform. They also inquired about my experience with CRM systems and my availability for shifts in the tech industry.
What's the dress code like for receptionists at Fresha's London offices, and can I express my personal style?
At Fresha's London headquarters, the dress code for reception roles is generally smart casual, allowing for personal expression through your attire while maintaining a professional look for our spa and salon clients.
What's it like working in category promotion at Fresha, a rapidly growing software company in London?
I love driving category promotion at Fresha; the fast-paced London tech scene fuels our growth in the beauty and wellness software industry. It's a dynamic environment with a significant impact on our market presence.
How easy is it to schedule interviews with Fresha for a spa manager role in London?
Scheduling interviews through Fresha for spa manager positions in London is straightforward; the platform streamlines booking and confirmations, which was a huge help during my recruitment process.
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