Spoki is the Customer Engagement Management platform built for WhatsApp. We help businesses turn messages into real conversations across marketing, sales, and customer support. No cold automation—just personal, relevant, and high-impact interactions customers actually want to engage with. From acquisition to support, Spoki enables companies to talk to people in a simple, direct, and human way at scale, and powered by automation and AI.
The future of customer relationships is conversational. We’re building it.
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Pros: The team environment here is fantastic, and I've learned a lot during my tenure. Collaboration is strong, and people are generally supportive of each other's growth. The company offers a good degree of flexibility, which is a big plus for maintaining work-life balance. My colleagues are knowledgeable and make coming to work, even remotely, quite enjoyable.
Cons: While the day-to-day is good, I sometimes feel there's a disconnect from upper leadership regarding strategic direction and project priorities. Sometimes decisions feel a bit last minute, which can cause stress during crunch times. Better communication about long-term goals and more consistent support for engineering teams during critical development phases would make a big difference.
Advice to Management: Focus on clearer, more consistent communication of strategic goals from leadership down to the teams. Involve engineering leads earlier in major decision-making processes to ensure feasibility and buy-in, especially in fast-paced tech environments. Invest more in transparent long-term roadmapping.
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What is the typical salary range for a remote customer support representative at Spoki, an Italian tech company?
Based on my experience as a remote customer support representative at Spoki, a mid-sized tech company in Italy, the salary was competitive, generally falling between €26,000 and €32,000 annually, depending on experience and specific responsibilities within the role.
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