Konecta is a leading innovative global service provider in customer management business process outsourcing, with 109,000 passionate employees working in 40 languages across 4 continents and 28 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
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Pros: I really enjoyed the strong sense of teamwork among the PCO Telesales Consultants. Everyone was willing to help out, and the immediate team leaders were generally supportive, offering good training for sales techniques. The Manchester office had a vibrant atmosphere typical of a busy BPO, and I learned a lot about objection handling and closing deals in the customer service industry. There were also opportunities to pick up extra shifts, offering a bit of work flexibility when needed.
Cons: The main challenge was the high volume of calls and strict sales targets, which could be intense, especially during peak seasons in the call center. Career progression into more senior telesales roles felt a bit slow sometimes, requiring a lot of persistence. While management was supportive at the team level, communication from higher-level leadership regarding company-wide changes could be improved for us on the front lines.
Advice to Management: Continue to foster the strong team environment that makes Konecta a good place to work for PCO Telesales Consultants. Consider more transparent pathways for career growth and perhaps more regular check-ins from senior leadership to bridge any communication gaps. Acknowledge and reward high
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What kind of benefits does Konecta offer to its customer service representatives in the US?
Konecta typically offers standard benefits for customer service roles, including health insurance options and paid time off. Employees often mention access to training and development programs as part of their overall benefits package.
Does Konecta offer remote work options for customer service roles, especially for those in the US?
Konecta provides various work-from-home opportunities, including for customer service positions across the United States. Many roles are designed to be remote-first, allowing employees flexibility while maintaining team collaboration.
Does Konecta offer remote work options for customer service roles in the US, and how is the hybrid model structured if applicable?
Konecta provides flexible work arrangements, including remote and hybrid options, for many of its customer service positions across the United States. The specific structure of hybrid models can vary by team and client, so it's best to clarify during the interview process.
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