Area(s) of responsibility
Production Support / Service Delivery Lead | 8-12 Years Experience
- Lead mission-critical Production Support engagements in a 24x7 support environment.
- Manage client relationships and ensure high customer satisfaction.
- Drive SLA adherence, service governance, and operational excellence.
- Handle incident, problem, and change management processes effectively.
- Conduct root cause analysis and implement preventive actions.
- Lead service improvement initiatives to enhance reliability and performance.
- Coordinate cross-functional teams, vendors, and stakeholders.
- Ensure teams are adequately trained and resourced.
- Implement best practices in application design, deployment, monitoring, and maintenance.
- Track industry trends and drive continuous improvement for optimal application availability and business continuity.
Skills with M/O flag are part of Specialization
Scrum - PL4 (Mandatory)
Help the tribe -PL4 (Behavioural)
Software Configuration - PL2 (Optional)
Think Holistically -PL4 (Behavioural)
Win the Customer -PL4 (Behavioural)
One Birlasoft -PL4 (Behavioural)
Results Matter -PL4 (Behavioural)
Stakeholder Relationship Management -PL3 (Functional)
Get Future Ready -PL4 (Behavioural)
Demand Management -PL3 (Functional)
Change Control -PL4 (Functional)
P&L Management -PL3 (Functional)
Account Management -PL2 (Functional)
Quality Assurance -PL3 (Functional)
Programme Management -PL2 (Functional)
Estimation & Scheduling -PL4 (Functional)
Enterprise And Business Architecture - PL3 (Mandatory)
Project Management -PL4 (Functional)
Change management - PL3 (Mandatory)
Team Management -PL3 (Functional)
Agile Safe - PL4 (Mandatory)
Proposal Building -PL2 (Functional)
Requirements Definition And Management -PL4 (Functional)
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