Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support—all inside WhatsApp and connected messaging channels.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.
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Rating Reviews
Rating is calculated based on
3
reviews and is evolving.
Pros: I loved being able to work remotely as a Customer Success Manager. The WFH setup saved commute time and helped with personal appointments. It's a big perk for a SaaS company.
Cons: Work flexibility is there, but sometimes client demands mean odd hours. There's an expectation to be online and available even outside typical business hours, especially with a global client base on the messaging platform. It's not always easy to switch off.
Advice to Management: Try to set clearer expectations on 'always-on' availability for remote roles. Encourage teams to respect boundaries more, even with global clients.
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Pros: The base salary for a Customer Success Manager here is decent, especially for a remote SaaS startup. They offer solid health benefits too, which is a plus for the industry.
Cons: Annual raises aren't great; you won't see much growth in pay year over year. There aren't many extra perks or bonuses for customer engagement roles, which kinda stings.
Advice to Management: Look at boosting annual raises and introducing performance-based bonuses, especially for customer-facing teams. This would really help with retention and motivation.
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Pros: The remote work setup is genuinely good. As a Customer Success Manager, I really appreciate not having to commute, and that flexibility helps a lot. The WhatsApp API product itself is strong, making our core job easier.
Cons: Leadership can feel pretty disconnected from the daily grind. It's tough when strategic decisions come down without much context, especially in a fast-paced SaaS startup. There isn't much focus on career growth or clear paths for us remote from India employees.
Advice to Management: Listen more to the teams on the ground, especially regarding product challenges and customer feedback. Provide clearer communication on strategic shifts and define career progression paths for all employees, including remote staff.
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What is the typical working culture like at Wati, especially for software engineers in their Pakistan offices?
Wati fosters a collaborative and fast-paced environment, common in the tech industry, with a focus on teamwork and innovation. Engineers often experience opportunities for cross-functional collaboration and are encouraged to contribute ideas, reflecting a culture that values input from all levels.
What is Wati's policy on remote work for software engineering roles in India?
Wati offers a hybrid work model, allowing software engineers in India to work from home a couple of days a week. This setup balances the benefits of in-office collaboration with the flexibility of remote work, which is well-suited for our fast-paced environment.
