Succesfuld markedsføring starter med et solidt datagrundlag. CallMark skaber stærke resultater for danske og skandinaviske virksomheder med udgangspunkt i data, segmentering og salg. Vi er eksperter i kundekontakt, og vi arbejder målrettet for at skabe sikre leads gennem effektiv telemarketing og mødebooking.
Ring +45 70 10 65 60 og få et tilbud eller læs mere her: www.callmark.dk
Michael Pakula ejer/direktør ☎ +45 2949 8334 ✉ mp@callmark.dk www.callmark.dk
#telemarketing #mødebooking #data #markedsanalyse
Rating Reviews
Rating is calculated based on
3
reviews and is evolving.
Pros: The team environment at CallMark is genuinely collaborative, which makes day-to-day tasks enjoyable. I appreciate the exposure to diverse clients and the opportunity to develop skills in a dynamic BPO setting. The hybrid work model offers good flexibility for managing personal commitments.
Cons: Some internal processes, particularly around ticket escalation and documentation, feel a bit outdated. This can occasionally lead to minor delays. More consistent training on new software updates would also be beneficial for the tech support team.
Advice to Management: Consider investing in better process management tools and providing more frequent, in-depth training sessions to keep the team ahead of technical changes.
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Pros: The best part about working here is the team atmosphere; everyone is generally supportive and collaborative. We handle inbound customer calls and provide excellent service, which is rewarding. The company offers a stable job, which is a big plus, and there's a decent amount of work flexibility for us remote employees, which helps balance personal life. The training provided for new customer service agents is quite thorough.
Cons: While the culture is friendly, there's room for improvement in how leadership communicates major changes. Sometimes announcements feel a bit last-minute, and clearer forward planning would be appreciated. Also, the pay, while competitive for entry-level customer support, hasn't seen significant increases over time, and benefits could be more robust.
Advice to Management: Consider more frequent, transparent communication regarding company strategy and potential policy updates to better empower employees and foster a stronger sense of partnership.
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Pros: The best part of working at CallMark ApS was definitely the team. My colleagues were supportive, helpful, and made coming to work enjoyable. We had a good workflow and always pitched in for each other. The company provides a stable work environment in the dynamic business services industry.
Cons: While the team dynamic was great, communication from upper management could be inconsistent. Sometimes important updates felt like they came late, or not everyone received the same information. More transparency on strategic decisions or process changes would be beneficial.
Advice to Management: Consider implementing more structured, frequent communication channels for important company news and changes. Town halls or regular Q&A sessions could bridge the gap and keep everyone informed.
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What are the typical performance expectations for remote employees at CallMark ApS, a medium-sized IT company in Denmark?
At CallMark ApS, like any IT company, we expect remote customer support roles to meet standard KPIs for call handling and resolution times, which are clearly outlined during onboarding. My experience shows that consistent quality and adherence to service level agreements are key for success working from home.
Does CallMark ApS foster a respectful workplace environment for their customer service representatives in Copenhagen?
At CallMark ApS, I've experienced a culture where everyone's input is valued, making it a respectful place for customer service roles. The team in our Copenhagen office genuinely supports each other.
What's the team atmosphere like at CallMark ApS, a B2B SaaS company in Copenhagen?
Working at CallMark ApS, I've found the team atmosphere to be very collaborative. We often share insights and support each other in tasks, which helps us all grow within this tech company.
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