For over 75 years, Dimplex has been the trusted name for electric heating. Today, we remain the market leader in the creation and manufacture of energy efficient electric heating products and solutions. Our experience and expertise are matched by a deep rooted and continuous investment in new ideas, modern design, and ongoing innovation to deliver market defining heating and air treatment. We also work closely with industry groups and the government to consult on energy use in order to help shape the future of low-carbon heating and sustainable energy policy in the UK.
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Pros: As a Customer Service Advisor, the hours are pretty standard, which is nice. You get a consistent 40-hour work week in this onsite role. It's generally good for work-life balance in the electric heating industry.
Cons: Sometimes the call volume can be intense, especially during winter months. Management doesn't always understand the pressure on customer support roles in the Southampton office. It can get tough to keep up when short-staffed.
Advice to Management: Try to understand the daily pressures on frontline staff better, especially during busy periods. Invest in more training or clear paths for career progression for Customer Service Advisors.
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