We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
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Rating Reviews
Rating is calculated based on
37
reviews and is evolving.
Pros: I've really appreciated the work flexibility at Telstra, which is crucial for a Digital International Senior Lead role often dealing with different time zones. The option for hybrid work has been excellent, allowing for a good work-life balance. I've also found the teams incredibly supportive, fostering a collaborative work environment. There's ample opportunity to learn and grow within the telecommunications industry, especially with the company's focus on digital transformation. It's a
Cons: While overall communication is good, it can sometimes be a bit challenging navigating the approval processes across different international departments, which occasionally slows things down. The workload, especially during peak project times for international rollouts, can be quite high, requiring careful time management. More streamlined internal tools for cross-country project tracking could be beneficial.
Advice to Management: Continue to champion flexible work arrangements and invest in tools that simplify cross-cultural communication and international project management. Enhancing global process standardization could further improve efficiency for roles like the Digital International Senior Lead, ensuring everyone can
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Pros: The positive company culture at Telstra truly stands out. My colleagues are incredibly supportive, making teamwork very effective. There's a strong emphasis on learning and development, which is fantastic for career growth in the fast-paced telecommunications industry. The leadership team encourages collaboration across departments in our Singapore office, which helps with complex solutioning.
Cons: Sometimes, due to the project pipeline for enterprise clients, the workload can get quite intense. The approval processes for certain project changes can also feel a bit slow at times, which occasionally impacts project timelines. Better internal communication on global initiatives would also be helpful.
Advice to Management: Continue fostering the collaborative environment and invest in tools that streamline internal processes, especially for cross-regional projects. Enhancing communication channels for global updates would further empower employees and reduce ambiguity.
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Pros: As a Digital International Senior Lead, I've really appreciated the career growth opportunities within Telstra. Being part of a large telecommunications industry player means exposure to significant projects and global teams. There's a strong emphasis on continuous learning, with access to various online courses and internal training programs that are genuinely useful for digital transformation roles. This has certainly helped in developing my skills in managing international digital
Cons: While career progression is definitely there, it can sometimes feel a bit slow due to the sheer size and structured nature of a multinational telecommunications company like Telstra. The approval processes for new initiatives or changes can be quite bureaucratic, which occasionally slows down project velocity, especially for fast-paced digital projects. Communication flow across different international departments could also be smoother at times, leading to minor inefficiencies.
Advice to Management: Continue to invest in streamlining internal processes and communication channels, particularly for international digital teams. Empowering senior leads with more autonomy to make decisions on smaller initiatives could significantly boost efficiency and innovation. Foster even more cross-functional
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How does Telstra's recruitment team communicate updates during the hiring process for IT roles in Melbourne?
Telstra's recruiters in Melbourne are generally responsive, providing updates via email regarding next steps for IT positions, which helps manage expectations throughout the process.
What are the remote performance expectations for customer service roles at Telstra, a large Australian telecommunications company?
At Telstra, remote customer service roles typically focus on achieving key performance indicators like call handling times and customer satisfaction scores, similar to in-office expectations, ensuring consistent service delivery across Australia.
What are the typical steps involved when applying for a tech role at Telstra in Sydney?
After submitting my application for a software engineering position at Telstra, I went through an online assessment, a technical interview, and then a final behavioral interview with the hiring manager. The whole process for this large telecommunications company in Australia was quite thorough but efficient.
What's the performance feedback process like at Telstra, especially for category management roles?
At Telstra, I found the performance feedback process to be structured, with regular check-ins and a clear annual review. It really helped me understand my impact in category management within the large telecommunications industry.
Does Telstra offer hybrid work options for customer service roles in Sydney?
Yes, Telstra is known for its hybrid work model, allowing flexibility for many roles, including customer service positions in Sydney. I've found balancing home and office days really manageable here.
How accurate is the job description for a Network Engineer role at Telstra in Sydney, given their large scale operations?
The job description for the Network Engineer role at Telstra in Sydney was quite accurate; it clearly outlined the responsibilities involving large-scale telecommunications infrastructure and daily tasks.
What's the dress code like for customer-facing roles at Telstra, like a retail assistant in Sydney?
For roles like a retail assistant in Sydney, Telstra has a smart casual dress code, often involving branded shirts and comfortable trousers or skirts. It's practical for interacting with customers across their stores.
What's the interview process like at Telstra for a graduate role in Sydney?
My interview process for a graduate engineering role at Telstra involved an initial online assessment followed by a behavioural interview with my potential manager. It felt quite structured, allowing me to showcase my problem-solving skills relevant to the telecommunications industry.
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