Job Description
On behalf of our public-sector client, Affinity is seeking an eCRM Program Manager who will oversee the full eCRM program, managing governance, planning, and delivery across multiple CRM initiatives.
Scope Of Services
- Working with the project/program stakeholders to develop, implement, and maintain structures for project governance and decision-making;
- Defining project/program objectives and selecting the most appropriate path or plan in order to satisfy project objectives;
- Developing project requirements, scope, and deliverables and ensuring the appropriate approvals are in place before proceeding with the project;
- Defining, estimating, and planning project tasks, resources, timelines, and milestones;
- Developing and implementing a project management and implementation strategy;
- Developing, maintaining, executing, and monitoring project plans;
- Developing and monitoring budgets, allocations, and/or expenditures;
- Identifying, documenting, reporting, and mitigating project risks and issues;
- Performing change management practices to achieve project deliverables;
- Managing the project communication and reporting process via status reports, meetings, and other methods as required for monitoring and accountability purposes;
- Ensuring the completion and quality of project documentation, deliverables, and obtaining the necessary sign-offs;
- Ensuring an operational plan is established and approved;
- Transitioning the project to the appropriate operational team within ITSS; and
- Other work as required by the Province.
Responsibilities
- Establish and maintain program governance structures and decision-making frameworks
- Define program objectives, scope, and delivery approach
- Develop and manage project plans, timelines, and resource allocations
- Oversee budgets, financial tracking, and cost control
- Manage risks, issues, and change requests across the program
- Lead stakeholder communication, reporting, and executive updates
- Ensure quality and completion of deliverables and documentation
- Provide leadership and mentorship to delivery teams
- Coordinate transition to operational support teams
- Work with enterprise architecture and technical leads to prioritize delivery roadmap
Required Skills
- Minimum 7+ years in IT program/project management within development environments
- Experience working with government or public sector organizations
- Proven experience managing enterprise CRM programs with multiple concurrent implementations
- Strong stakeholder management and executive communication skills
- Experience with governance, budgeting, risk management, and delivery oversight
Nice To Have
- Experience with COTS CRM implementations (configuration/customization)
- Experience engaging senior government stakeholders (executive level)
Affinity Earn
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 13426
CA
