Job Number: J0426-0259
Category: Client Service Delivery
Employment Type: Full Time
City: Toronto
Posting Date: April 28, 2026
Closing Date: May 5, 2026
Company Information
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.
Position Overview
The Program Manager establishes and directs strategic program or projects that are often highly complex and large-scale in nature, spanning multiple functions and/or business groups/Lines of Business (LoBs), and/or clients. The Program Manager holds the primary project relationship with Sponsor, Business Owner and other stakeholders, and ensures that a successful business outcome is the prime measure of success.
The Program Manager can navigate multiple lines of business and can facilitate communication between multiple stakeholders efficiently and effectively. The Program Manager directs, manages, and coordinates team members (for potentially multiple projects) including other project managers, business and technology resources, internal and external stakeholders, and contractors, and is accountable for delivery of the end-to-end assigned program/projects.
Responsibilities
- Establishes the appropriate program/project organizational and work breakdown structures (e.g., projects, workstreams) to accomplish program outcomes.
- Ensures program/project milestones and schedule accurately reflects delivery commitments.
- Ensures an overall integrated delivery plan is developed, maintained, and communicated
- Ensures programs are staffed with the required resources.
- Accountable for defining, planning, orchestrating, and delivering assigned strategic projects/programs, including all business, operational and IT deliverables to achieve the intended business benefit.
- Directly leads all aspects of the program/project lifecycle and works with line of business and technology partners to oversee all phases of the program.
- Responsible for providing regular communications with stakeholders.
- Provides leadership, motivation, coaching and mentoring for the project team
- Chairs regular program and key forums (e.g., Steering Committees) to review progress with key team members and executives.
- Provides change leadership to ensure the vision and objectives of the project are met, and ensures change management is in place to deliver the anticipated program benefits
- Provides visibility to program/project level issues and risks and ensures they are identified, quantified, managed, tracked, and escalated.
- Ensures program/project commitments are achieved within agreed on scope, time, cost, and quality parameters
- Manages overall program/project budget, actuals, and forecast.
- Ensures development of required project artifacts and compliance with applicable enterprise delivery framework standards.
- Ensures the vendor management process is followed for the onboarding of vendors within the scope of the project.
Qualifications
- Education/Experience
- Possesses a university degree or equivalent
- 10+ years of experience in project and program management, including managing large-scale projects or programs
- Holds a valid PMP designation from the Project Management Institute (PMI)
Specific Knowledge & Skills (not Preferred Or An Asset)
- Solves complex project issues which may require facilitation of multiple senior resources
- Excellent relationship management and builds trust of sponsors and key stakeholders (internal and external)
- Excellent ability to establish a positive team culture
- Strong ability to execute and drive a project with limited information and ambiguity
- Exemplary project management skills including multiple aspects of the PMBOK (i.e. Project Management Institute's PM Body Of Knowledge)
- Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive. Effectively resolves conflict.
- Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar business areas or of technologies.
- Expert presentation, written and verbal communication skills
- Outstanding problem-solving and critical-thinking skills
- Outstanding knowledge and expertise in the use of program/project tools
CIBC Mellon's Values
Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better
Job Specific Competencies
- The salary band for this position ranges between $120,000 - $168,000.
- Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
- Please note, our recruitment process may include the use of AI-assisted tools.
- This posting is for an existing vacancy
CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.
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