Your customers are happy, but… ❌ They rarely leave Google reviews❌ Unhappy customers don’t tell you — they tell the internet❌ Your sales reps don’t always know why deals fall through These issues cost you money: lost revenue, a damaged reputation, and unmotivated staff.
InputKit fixes all of that — automatically. Since 2017, over 2,000 service businesses have trusted InputKit to: ✅ Get 3 to 10x more positive Google reviews✅ Identify up to 5x more unhappy customers before they leave a bad review✅ Recover lost deals with smart follow-ups✅ Motivate and coach employees with clear performance reports 📲 50–60% response rate with automated SMS/email surveys🔗 Seamless integrations with your current tools (POS, CRM, ERP)
Rating Reviews
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Pros: I've really enjoyed my time as a Customer Success Manager at InputKit. The team culture here in Montreal is genuinely supportive, and everyone is ready to help out. It's a dynamic SaaS environment, so there are always new things to learn, especially with our customer experience software. You get to work closely with clients, which I find really rewarding. They offer good work flexibility too, which helps a lot.
Cons: While there are many learning opportunities, the career progression path isn't always super clear, especially as the company scales. Sometimes, it feels like we could use more defined processes for internal growth. This can make it a bit challenging to see the next steps in your career if you're looking for a very structured advancement plan.
Advice to Management: Continue to formalize career development paths and internal growth frameworks as the company continues to expand. Clearer guidance on advancement would be beneficial for employees.
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What is the day-to-day working culture like for a software engineer at InputKit, especially concerning collaboration and team dynamics?
The culture at InputKit emphasizes a collaborative environment, especially within the engineering teams. You'll find that cross-functional teams work closely on projects, sharing knowledge and providing feedback regularly. This approach helps foster a supportive atmosphere for all software engineers in Vancouver.
CA
