Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas: 1. Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
2. Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
3. Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.
Rating Reviews
Rating is calculated based on
20
reviews and is evolving.
Pros: Solid IT career growth at Compucom. I gained valuable hands-on experience as an IT Support Specialist, working with diverse technologies in the IT services industry. Team is supportive; management encourages development.
Cons: Approval processes are sometimes slow, impacting IT services project timelines. Workload can spike during busy periods, occasionally challenging work-life balance. Cross-departmental communication needs better streamlining.
Advice to Management: Continue investing in professional development for technical staff, especially IT Support Specialists. Streamline cross-departmental communication and approval workflows to enhance project efficiency for our managed services.
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Pros: The work flexibility for a Field Service Technician II at Compucom is a significant benefit. I manage my own client visit schedule in the Atlanta, GA area, aiding my work-life balance in IT services. Team support from dispatch and technicians is reliable. This role offers continuous learning from diverse technologies and client environments, boosting technical skills and career growth within the tech industry.
Cons: Workload for Field Service Technician IIs gets intense during peak times, sometimes straining work-life balance. Internal approval processes, especially for specific parts, can be slow, causing client delays. Clearer career progression paths beyond a field tech role within this IT services provider would also be beneficial for future growth.
Advice to Management: Management should streamline internal approval processes for parts to improve field service efficiency. Additionally, providing clearer, more structured career progression paths for Field Service Technician IIs would greatly help with long-term employee retention and growth within the IT services division.
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Pros: I appreciate the collaborative team environment at Compucom, which offers solid learning opportunities for IT career growth. The health benefits are good, and the 401k match is decent. Overall, the compensation and perks are fair for an IT Support Specialist in Mission Hills, KS within the IT services industry.
Cons: While the benefits are fair, the salary growth could be more aggressive to keep pace with the market in enterprise technology. Also, approval processes for some projects can sometimes be a bit slow, impacting efficiency for the IT support team.
Advice to Management: Continue investing in professional development programs to help IT Support Specialists grow their technical skills. Review salary bands periodically to ensure they remain competitive within the IT services market, attracting and retaining top talent in Mission Hills, KS.
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What's it like to manage change initiatives at CompuCom, a large IT services company?
At CompuCom, I've found that managing change in category management requires clear communication and buy-in across different IT departments, especially since they serve diverse clients.
What kind of health insurance options does Compucom offer for IT professionals?
Compucom provides comprehensive health insurance plans, including medical and dental, which have been a great benefit for me as a remote IT employee. The coverage options are quite good for a company of its size in the IT services industry.
What's the process for escalating issues with category management at Compucom?
When a category management issue arises at Compucom, we typically escalate through our direct manager first, who can then engage specialized teams if needed. It's a pretty straightforward process to ensure client needs are met efficiently within our large IT solutions provider structure.
Does Compucom offer any employee discounts on tech or services for their IT professionals in the Dallas area?
Yes, as a large IT services company, Compucom provides discounts on various tech products and services, which has been a nice perk for me as an IT professional here.
What is CompuCom's strategy for integrating AI into their IT solutions for enterprise clients?
I've seen CompuCom focus on practical AI applications, like predictive maintenance and enhanced cybersecurity for large enterprises, aiming to boost efficiency and reduce risks for their clients.
What is it like to work as an IT professional at CompuCom, especially in a larger company setting?
Working at CompuCom, a large IT services company, offers diverse career paths in roles like help desk support and network administration. You gain experience with various technologies and clients, which is valuable for career growth within the IT industry.
What is the typical post-interview feedback process like at CompuCom?
After my interview for a technical support role at CompuCom, I received feedback within a week via email, which was helpful for understanding their decision.
What's the typical salary range for IT support roles at CompuCom, especially in a large enterprise environment?
Based on my experience in the IT services industry, entry-level IT support roles at CompuCom usually start around $45k-$55k, with senior technicians in enterprise settings potentially earning upwards of $70k depending on skills and location.
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