Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.
Discover why IDC calls Diligent a leader in 2025 GRC MarketScape at diligent.com.
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Rating Reviews
Rating is calculated based on
33
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Pros: Diligent provides a stable environment for tech roles, particularly in the GRC software sector. The company culture is generally collaborative, and there's a genuine effort to support work-life balance. Being able to work remotely or in a hybrid model from the Vancouver office has been fantastic for managing personal life, and the team is usually supportive. Career growth opportunities are present if you actively seek them out.
Cons: While flexibility is a strong point, communication can sometimes be a bit disjointed between departments, leading to minor inefficiencies. Some processes feel a bit dated for a fast-paced tech company. Occasionally, project timelines can be ambitious, putting pressure on the engineering teams. This is a common challenge in the software industry, but it's worth noting.
Advice to Management: Continue fostering the strong work-flexibility culture. Streamlining cross-departmental communication would further enhance efficiency and team collaboration.
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Pros: Diligent offers a strong compensation package and competitive benefits, especially for a Client Success Manager in New York. I've found great opportunities for professional development and learning in the GRC technology space, which really helps with career growth. The hybrid work model provides excellent flexibility, and my colleagues are genuinely supportive, fostering a truly collaborative environment.
Cons: Rapid company growth and frequent acquisitions sometimes lead to internal process changes that can be a little unclear. Better, more consistent communication across departments during these periods would be helpful. While compensation is good, the path to promotion can feel a bit slow at times compared to other tech companies.
Advice to Management: Focus on streamlining internal communication and processes, especially during periods of company growth and after acquisitions, to reduce confusion and improve efficiency across teams.
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Pros: I really appreciate the work flexibility offered by Diligent, especially for a Customer Support Specialist in London. The hybrid work model is a huge plus, giving me the option to work from home some days, which is fantastic for my commute and personal commitments. My team is super supportive, and there’s a strong emphasis on collaboration, making even tough customer issues manageable. I also get to use my Spanish Speaking skills daily, which is rewarding. The tech company culture is generally
Cons: While the flexibility is great, sometimes during peak periods, the workload for a Customer Support Specialist can get quite intense. This can make it a bit challenging to fully utilize the flexibility to its maximum potential when urgent issues arise. Additionally, career progression within the direct support track can feel a bit slow without actively seeking out specific projects or additional responsibilities. I think the approval process for some advanced training or internal role
Advice to Management: Continue to foster a flexible work environment and look for ways to streamline career progression paths for Customer Support Specialists. More transparent processes for internal mobility would be beneficial, especially for those looking to expand beyond their current role in the London office.
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What is it like working in cybersecurity at Diligent, a large SaaS company?
Working in cybersecurity at Diligent, a major SaaS provider, offers exciting challenges and opportunities to protect sensitive data for a global client base. The collaborative environment and focus on innovation make it a rewarding place to grow your career in the tech industry.
How responsive are Diligent's recruiters during the hiring process for roles in the fintech industry?
I found Diligent's recruiters to be quite communicative. They provided timely updates on my application status for a software engineering position at their large enterprise, which made the process less stressful.
Does Diligent offer a good 401(k) match for employees in the software industry?
Yes, Diligent provides a competitive 401(k) plan, which is a great benefit for tech professionals looking to save for retirement. It's definitely a plus for a mid-sized company like Diligent.
How often does Diligent offer merit increases for employees in the SaaS industry?
At Diligent, a global software company, merit increases are typically reviewed annually based on individual performance and company performance, aligning with the broader tech industry's compensation practices.
What's the hiring process like for a software engineer role at Diligent?
For the software engineer position I applied to at Diligent, the application process involved an initial recruiter screen, followed by two technical interviews and a final behavioral interview with the hiring manager. It was a fairly standard but thorough process for a mid-sized tech company.
How often does Diligent offer remote work for their software engineering roles?
Diligent primarily offers fully remote positions for its software engineering team, which is great for maintaining a good work-life balance in the tech industry.
How does Diligent recognize employees in their software engineering roles, especially for a mid-sized tech company?
Diligent has a strong focus on employee recognition, with programs like 'Shout-outs' where colleagues can publicly acknowledge contributions, and performance-based bonuses that are common in the SaaS industry.
What is the hiring process like at Diligent, a mid-sized tech company?
My hiring process at Diligent involved a recruiter screen, a hiring manager interview, and a technical assessment, which is pretty standard for tech roles in this industry. It felt efficient and well-organized for a mid-sized company.
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