We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

General Description:

This role will include securing contract agreements with suppliers to ensure long-term savings for the company. This role requires the candidate to be detailed-oriented and have the ability to develop strong working relationship with suppliers. Maintain airline master data, including fares, fare validations, commissions and contact lists.

JOB DESCRIPTION (SHORT SUMMARY OF THE WORK SCOPE):

• Update and disseminate Tactical promos and Memo issued by Airlines and Hotel suppliers.
• Prepare monthly airlines performance report.
• Consolidate data and market intelligence to support decision-making
• Support contract analysis and negotiated preparation as required.
• Responsible for renewal of Air Flown programs, SME fares, Private fares or corporate fares extended by Airlines.
• Assist to arrange Product Update / Briefing by Airlines & Hotels – for Ticketing and Hotel Reservation Team.

WORK REQUIREMENT (Years of works experience, EDUCATION, QUALIFICATION & etc.)

• 3 or more years’ experience in Travel/Tourism related industry.
• Experience with airline or hotel systems preferred (GDS, extranet, booking platform).
• Degree in Business, Tourism or related field.
• Strong proficiency in Microsoft Excel.
• Experience in liaising and handling external suppliers

SKILLS (software & softskills required for the job)

• Microsoft Excel (Pivot/Filter/Other Formula/Function).
• Familiarity with GDS systems (e.g. Amadeus, Travelport) – preferred.
• Problem solving.
• Interpersonal Communication.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Remote work flexibility

Are you energetic, motivated, and love a good challenge? Join Delitea today and grow with us!

Who Are We?

Delitea is a fast-growing F&B company with over 18 years of experience.

We supply 400+ types of beverage ingredients & machines to cafes, restaurants, and eateries – and we support them with menu design, staff training, branding & marketing.

Now we’re looking for a passionate Sales Executive to join our team at Delitea HQ – KIP, Kepong.

Job Requirements:

• Fluent in English, Malay & Mandarin
• Own transport
• Good work ethics, positive attitude & communication skills
• Team player, problem solver, can work independently
• Outgoing, enjoys engaging with customers and providing solutions tailored to their needs.
• Basic computer skills (Google Drive, MS Office, Email)
• SPM / Diploma / Degree in any field
• At least 1 year of sales experience

Key Responsibilities:

• Understand and promote Delitea’s products & services
• Meet customers and present product solutions
• Identify customer needs and close deals
• Handle inquiries & prepare quotations
• Follow up on orders, payments, and after-sales service

Perks & Benefits

• Basic Salary + Commission / Allowances / Bonuses (RM2,800- RM10,000 ++)
• EPF + SOCSO + EIS
• 5.5 working days per week
• Annual & Sick Leave
• Personal growth training & coaching
• Career development opportunities
• Friendly & supportive team
• Free snacks & drinks in the office
• Gym facilities
• Company trips & team-building activities

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

Delitea 业务飞速扩展，目标是成为全马餐饮业首选的企业转型平台！现在我们寻找一位活力满满的 Sales Executive，一起成长、一起创造美好未来！

职位需求

• 21 - 32 岁
• 华，巫，英，三语流利
• 自备交通工具
• 良好品行、工作态度和沟通能力
• 团队合作精神，能独立完成任务，善于解决问题
• 个性外向，爱跟客户沟通、见面，也能按客户需求给出适合的解决方案
• 基本电脑操作（Google Drive、Microsoft Office 和 Email）
• SPM/Diploma/Degree 学历
• 至少 1 年销售相关工作经验

主要职责

• 熟悉 Delitea 的产品和服务
• 向客户展示产品/服务
• 了解客户需求，推动成交
• 回复客户询价并报价
• 跟进订单、收款，并提供售后服务

办公时间

• 星期一至五 8am-5pm
• 星期六 9am-1pm

员工福利

• 基本工资 + 佣金 / 津贴 / 奖金 (RM2,800- RM10,000 ++)
• KWSP + SOCSO + EIS
• 五天半制
• 年假和病假
• 个人成长教育培训
• 潜力职业发展
• 充满活力和乐趣的同事
• 各种零食和饮料无限任吃任喝
• 健身设施
• 公司外游和旅行

你精力充沛、積極進取，喜歡挑戰嗎？立即加入Delitea，與我們一起成長！

我們是誰？

Delitea是一家快速成長的餐飲公司，擁有超過18年的經驗。

我們為咖啡館、餐廳和餐廳提供 400 多種飲料原料和機器，並為他們提供菜單設計、員工培訓、品牌推廣和行銷方面的支援。

現在我們正在尋找一位充滿熱情的銷售主管加入我們在吉隆坡甲洞KIP的Delitea總部團隊。

職位要求：

• 精通英語、馬來語和國語
• 自有交通工具
• 良好的職業道德、積極的態度和溝通能力
• 團隊合作能力強，善於解決問題，也能獨立工作。
• 個性外向，喜歡與客戶互動，並提供量身定制的解決方案。
• 基本電腦技能（Google Drive、MS Office、電子郵件）
• SPM/文憑/任何領域的學位
• 至少1年銷售經驗

主要職責：

• 了解並推廣Delitea的產品與服務
• 與客戶會面並介紹產品解決方案
• 識別客戶需求並達成交易
• 處理詢價並準備報價
• 跟進訂單、付款和售後服務

福利待遇

• 基本工資 + 佣金/津貼/獎金（2,800 馬幣 - 10,000 馬幣 ++）
• 僱員公積金 (EPF) + 社保 (SOCSO) + 就業保險計劃 (EIS)
• 每週 5.5 個工作天
• 年假和病假
• 個人成長訓練與輔導
• 職涯發展機會
• 友善且樂於助人的團隊
• 辦公室提供免費點心和飲料
• 健身設施
• 公司旅行和團隊建立活動

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

The Supply Chain Manager is responsible for managing and optimizing end-to-end supply chain operations for finished pharmaceutical products, ensuring strict compliance with GDP, GMP, and all relevant international regulatory requirements. This role involves collaboration with internal teams and external partners to deliver seamless supply chain performance across global markets. Key responsibilities include:

• Oversight of business operations and coordination with cross-functional stakeholders
• Management of 4PL providers and freight forwarders
• In-market logistics execution, including cold chain and ambient distribution
• End-to-end inventory planning and control to ensure product availability
• Driving continuity of supply through effective S&OP processes
• Leading project-related and interface activities with IT team for SCM process improvement.

The manager is also accountable for enhancing customer service levels and implementing cost optimization strategies, ensuring operational excellence and compliance within the pharmaceutical supply chain.

Demand Planning & Inventory Management

• Leads 18-month rolling demand forecasts across all channels in collaboration with the marketing team, leveraging historical sales data to establish monthly consensus forecasts.
• Coordinates with the central supply chain team to capture demand in the global planning system (Kinaxis).
• Supports local sales teams in managing hospital tenders across Malaysia , Singapore and Brunei.
• Oversees end-to-end inventory management, including reworks, redeployments, and product recalls.
• Acts as the single point of contact for in-market supply chain operations.

Distribution & Logistics

• Ensures timely and accurate delivery of products — right product, right place, right time, and right cost — within validated logistics frameworks.
• Supervises warehousing, transportation, and distribution networks, ensuring cost control, issue resolution, and performance against KPIs.
• Manages 4PL warehousing and distributor operations across Malaysia , providing strategic guidance as needed.
• Oversees inbound freight clearance activities through service providers.
• Implements cost-effective measures to improve distribution efficiency.
• Monitors inventory to meet sales demand and maintain optimal stock levels across distribution nodes.
• Prepares routine and ad-hoc MIS reports including forecasts, stock on hand, inventory provisions, and sales data.

Warehousing & Operational Logistics

• Coordinates with distributors operating in the territory.
• Manages demand planning and stock replenishment to DHL distribution centres.
• Oversees order processing, delivery execution, and inventory transactions including GRNs, new line setups, temperature excursions, cycle counts, stocktakes, and audits.
• Conducts obsolescence reviews and executes liquidation plans.
• Manages product destruction in accordance with company and local compliance policies.
• Reviews and implements KPIs including DIFOT, and drives process improvements to enhance supply chain efficiency.
• Ensures compliance with warehouse and distribution licensing requirements via DHL.
• Identifies and implements initiatives to improve end-to-end supply chain performance.

Distributor  & B2B Partner Management

• Builds and maintains strong relationships with internal and external stakeholders including wholesalers, distributors, and B2B partners.
• Conducts monthly secondary sales analysis.
• Reviews and approves requests related to short-dated, damaged, or returned stock.
• Supports new product line forecasting and execution.
• Participates in regular catch-ups with wholesalers and B2B partners to ensure alignment and performance.
• Ensures B2B orders are delivered in full and on time to support LE targets.

Transport & Clearance Coordination

• Coordinates timely customs clearance and transportation across all operational areas.

Cross-Functional Coordination with India Teams

• Collaborates with global supply chain, planning, finance, regulatory, quality, procurement, master data, and logistics teams to ensure business continuity.
• Delivers monthly reports and analysis including stock data and B2B order tracking.
• Manages timely release of purchase orders and monitors SKU coverage for the upcoming quarter.
• Aligns LE planning in Kinaxis with country leadership, finance, and SCM teams.
• Ensures adherence to quality compliance standards as per company guidelines.

Team & Resource Management

• Coordinates team meetings, delegates tasks, manages workloads, and fosters cross-functional collaboration.

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Malaysia office, on our journey to always deliver amazing experiences.  

The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication.

1. Transactional Processing

   • Monitor the purchase requisitions and purchase order creation following defined policies and procedures.

   • Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs).

2. Incident and Problem Management

   • Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible.

   • Assist in root cause analysis, helping to prevent recurrence and drive improvements.

3. Customer Help Desk

   • Serve as a primary contact point for internal inquiries related to procurement transactions and processes.

4. Continuous Improvement

   • Identify and suggest areas for process enhancement within transactional procurement and customer support.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Key Responsibilities:

1. Performance Tracking & Risk Management: Track business volume KPIs, identify deviations, and provide early risk alerts to stakeholders.

2. Regulatory & Political Impact Analysis: Conduct granular analysis of transaction volume changes driven by new regulations, political developments, or macroeconomic factors. Build predictive models for mid-/long-term trends.

3. Business Operations Analysis: Partner with cross-functional teams to analyze profitability, operational efficiency, and market opportunities. Deliver clear, actionable reports.

4. Data Product Development: Define core business metrics, document domain knowledge, and collaborate with data engineers to build scalable data products (e.g., dashboards, data warehouse tables).

• 2-5 years in BI, data analysis, ETL or related fields. Preferred: Exposure to payments, fintech, or financial services.
• Technical Skills: Proficiency in SQL for data querying/transformation.Advanced Excel Sheets (pivot tables, complex formulas).Familiarity with BI tools (Tableau, Power BI) is a plus.
• Analytical Mindset: Ability to translate raw data into business narratives.
• Language: Fluent English (working language). Mandarin Chinese proficiency is a strong advantage.
• Soft Skills: Collaborative, detail-oriented, and adaptable to fast-paced environments.

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.   

• Support Internal and External Clients with the understanding of Data Science design and methodology.  

• Accompany senior leaders meet with clients to understand business needs and help offer innovative solutions.  

• Work on creating innovative solutions, use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python.  

• Understand Nielsen products and services to suggest innovative solutions for client challenges.  

• Collaborate with other Data Science team units.  

•  Automate and develop solutions for existing processes.  

•  Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies. 

About you  

You have dabbled in data. You have perused Python. And you have the communication chops to translate it all into conversation or presentations. While you have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what is happening in big data and you are ready to influence what is next.  

As a Senior Data Analyst you will leverage your expertise to directly impact the performance and reporting for our 10 markets in the APAC region. You will act as a high-level advisor to the local markets, leveraging deep-dive analytics and AI-tools to steer country performance. This isn't about building reports, it’s about translating complex data into strategic roadmaps. You will bridge the gap between technical data analytics and executive decision-making, ensuring our global footprint is optimized for growth and efficiency.

This high-impact role requires a self-starter who is capable of effectively balancing trade-offs between speedy delivery and long-term investments in strategic data assets in order to enhance growth, efficiency, and competitive advantage across multiple markets.
 

Responsibilities:

• Strategic Market Advisory: Act as the primary consultant for 10 international markets, conducting deep-dive analyses into country performance to identify growth levers and operational gaps.
• Advanced Data Modeling & Analysis: Lead the development of complex SQL models to transform large datasets into scalable reports and actionable insights, using tools like BigQuery and dbt. Leveraging critical thinking in questioning existing solutions, and high ownership in developing new ones. Championing high standards in communication and deliverables.
• Next-Gen Data Solutions: Move beyond traditional BI by integrating LLMs and agentic workflows into our reporting suite, transforming static data into interactive, conversational business intelligence.
• Functional Knowledge and Business Acumen: Quickly develop an excellent understanding of the business and its key processes, strategic levers and KPIs
• Stakeholder Collaboration & Data Advocacy: Partner with senior business leaders to co-define key metrics, identify process optimization opportunities, and translate analytical findings into actionable insights. Being a strong advocate for building strategic analytical partnerships, as opposed to just providing data.
• Transparency & Backlog Management: Maintain clear visibility into the team’s project backlog, providing regular updates and insights to stakeholders. Actively seek and incorporate feedback to continuously improve analytics processes and outputs.
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• Data & Reporting Consistency: Balance speed and adherence to SLAs with a commitment to data consistency, avoiding redundant work and ensuring alignment with the organization’s ethos of a single source of truth and standardized processes for financial and other reporting.
• Rigorous Standards in Data Quality: Establish, provide ongoing evaluations, and make strategic recommendations on future enhancements in data accuracy, validity, and velocity, both of analytics outputs created internally, and of our portfolio of category position solutions provided by external partners.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

We are seeking a dynamic Regulatory Data Analyst (1-Year Contract) to be part of our mission to drive impactful decisions across our 16 markets. Working within our Analytics team, you'll support the team by providing high-quality regulatory data operations support and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills and learn from experienced data professionals.

• Data Preparation & Ad Hoc Analysis: Manage and validate regulatory data requests from regulatory bodies, and courts. Ensure accurate and timely submission of information in accordance with specified deadlines.
• Cross-Functional Collaboration: Partner with legal and technical teams to maintain data integrity and uphold internal data quality standards.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

The Customer Success Analyst, reporting to the Head of Customer Success, is responsible for delivering high-quality support to a global client base across multiple channels, including email, phone, and live chat. This role focuses on resolving client trading and administrative queries efficiently while ensuring a positive customer experience. The analyst is expected to stay informed on financial market developments to provide timely and value-added support, maintain accurate client interaction records in CRM systems, and ensure full compliance with regulatory requirements and Treating Customers Fairly (TCF) principles. Prior experience in financial services, particularly within the CFD/FX or online trading space, is preferred.

Who We Are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our Commitment to Each Other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

• Previous experience in the financial services sector or similar environment
• Knowledge or strong interest in CFD, FX, or online trading
• Experience working with a CFD broker or similar environment
• Strong customer service and problem-solving skills
• Ability to handle client queries across multiple channels (email, phone, live chat)
• Good understanding of financial markets and ability to stay updated on market news
• Attention to detail with accurate record-keeping in CRM systems
• Strong communication skills and ability to engage with a global client base

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

• BS or higher degree in Economics, Finance or equivalent science oriented track
• Knowledge of most common traded financial instruments is a MUST
• Must be detailed-oriented, a quick learner, and a self-starter
• 7+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.
• Previous experience with a flagship Trading system (ideally Murex) is an advantage
• Previous experience in delivering projects in financial services – preferable Investment banking and Risk
• Solid experience in gathering and writing requirements and functional specifications in a project framework

Financial Reporting & Analysis

• Support monthly regional reporting and consolidation, including revenue, cost, and margin analysis.
• Prepare variance analysis (Actual vs Budget vs Forecast vs Prior Year) with clear and structured commentary.
• Assist in identifying key performance drivers, trends, and anomalies.
• Support coordination of month-end close activities with country finance teams.

Forecasting & Pipeline Tracking

• Support monthly forecast cycles and annual budgeting processes.
• Maintain and update pipeline tracking and revenue forecasts in collaboration with finance partners and business teams.
• Assist in validating forecast assumptions and ensuring consistency across markets.
• Support consolidation of market-level forecasts into regional views.

Data, Reporting & Process Support

• Maintain and update financial models, templates, and reporting files.
• Support development of dashboard reporting and data visualisation outputs.
• Perform data validation, reconciliation,
  and integrity checks.
• Assist in improving reporting efficiency through automation (Excel, Power Query, etc.).

Business & Project Support

• Work with finance partners and project teams to collect financial inputs and track performance.
• Support tracking of project revenue, WIP, and margin trends.
• Assist in maintaining governance documentation and audit readiness.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Responsibilities

• Extract, clean and present data in an understandable manner to respective department leads
• Analyze operational data to identify trends, patterns, and areas for improvement
• Provide actionable insights to the respective stakeholders
• Develop and maintain dashboards for real-time monitoring of key performance metrics
• Ensure data accuracy and integrity in all reporting systems
• Prepare regular performance reports to track progress against goals
• Collaborate with team members to interpret data and implement improvements
• Any other adhoc tasks as assigned by the Company

• Diploma or Bachelor's Degree in Data Analytics/Science or a related field
• Proficiency in data analysis tools such as Python, SQL, and Google Sheets
• Strong knowledge of data visualization tools and ability to present data insights effectively.
• Excellent problem-solving skills and ability to work with large and complex datasets.
• Strong communication skills, with the ability to present technical findings to non-technical stakeholders.
  

• Own Data Science solutions for client requests by giving recommendations for client raised issues through data analysis.   

• Support Internal and External Clients with the understanding of Data Science design and methodology (in English).  

• Accompany senior leaders meet with clients to understand business needs and help offer innovative solutions.  

• Work on creating innovative solutions, use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python (both for the offline and online markets).  

• Understand Nielsen products and services to suggest innovative solutions for client challenges.  

• Support Data Science solutions for the Korea & Pacific market (both offline and online FMCG retail) and collaborate with other Data Science team units across the Asia Pacific cluster.  

•  Automate and develop solutions for existing processes.  

•  Innovate and create out of the box solutions by leveraging large and diverse data sets and state-of-the-art technologies. 

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Key Responsibilities

• Analyze structured and unstructured data to identify trends, patterns, and key insights.
• Collaborate with stakeholders across departments to understand business challenges and translate them into data-driven recommendations.
• Take ownership of project planning and execution, ensuring progress is tracked, risks are managed, and deliverables are completed on time.
• Lead and facilitate discussions with stakeholders to gather requirements, clarify objectives, and align on solutions.
• Create clear documentation of processes, workflows, and analysis findings.
• Identify opportunities to streamline operations, improve efficiency, and support business growth.
• Build and maintain reports, dashboards, and tools primarily in Google Sheets or Looker Studio (as and when needed), with an emphasis on clarity, automation, and scalability.

Qualifications & Experience

• 2–4 years of experience in a Business Analyst, Data Analyst, or similar role.
• Proficiency in Google Sheets (GSheets) and Excel; knowledge of SQL, Python, or BI tools is a plus.
• Strong project management and organizational skills; able to manage multiple priorities and meet deadlines.
• Strong analytical and problem-solving skills; comfort working with incomplete or messy data sets; strong attention to detail and data accuracy.
• Excellent communication and stakeholder management abilities; capable of translating complex findings into simple, actionable insights.
• A curious mindset and willingness to ask questions, explore new approaches, and challenge assumptions.
• Experience working in fast-paced, ambiguous, or startup-like environments is a strong advantage.