We're looking for an experienced and visionary Principal Engineer, Product Development Engineering to join our dynamic team. In this pivotal role, you will drive the development and optimization of innovative products from conception through qualification, ensuring exceptional quality and reliability. You will lead cross-functional teams, mentor engineering talent, and champion technical excellence while collaborating closely with design, manufacturing, and quality teams to deliver products that exceed customer expectations. This is an opportunity to make a significant impact on product strategy and engineering excellence within a forward-thinking organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and drive product development initiatives from pre-silicon design through first silicon and full qualification, ensuring alignment with technology and product roadmaps.
• Develop and implement comprehensive test strategies, test flows, and screening methodologies that optimize product quality and reliability metrics for wafer testing. 
• Conduct in-depth electrical and functional failure analysis during new product development and qualification phases, identifying root causes and defining corrective action plans.
• Collaborate with cross-functional stakeholders including design engineers, device engineers, manufacturing partners, and quality teams to resolve complex technical challenges.
• Define and refine product specifications, test algorithms, and stress screening methods based on rigorous data analysis and industry best practices.
• Monitor product quality metrics and reliability performance across product lines, driving continuous improvement initiatives and process optimization.
• Partner with system and firmware teams to develop robust error handling algorithms and enhance overall product resilience.
• Mentor and support junior engineers, fostering a culture of technical excellence, innovation, and collaborative problem-solving.
• Communicate technical findings, recommendations, and strategic insights to senior leadership and cross-functional partners with clarity and precision.
• Manage project timelines, deliverables, and resource allocation to ensure efficient execution and on-time product launches.
• Develop and maintain technical documentation, product specifications, and engineering standards that support organizational goals.
• Champion innovation and process improvement initiatives that enhance product performance and manufacturing efficiency.

Jacobs Douwe Egberts Research and Development (R&D) is part of the Global JDE organization. R&D is the major contributor to the development of innovative coffee, tea, cereal and NDC products and is constantly optimizing the product portfolio. Focus of R&D is on building technology platforms, new products, portfolio renovations and productivity initiatives. Projects are carried out together with Marketing, Operations and Procurement delivering Product and Packaging Specifications which are the single most critical output of R&D.

The PLM Specialist reports into the PLM Team Lead. They are responsible for maintenance of an effective and efficient specification system for product lifecycle management. They support the R&D team in their work developing new specifications. They are a data custodian and thanks to their actions the PLM system is trustworthy and data contained therein is a strategic R&D asset. This individual is responsible for part of the total portfolio and is expected to become the subject-matter expert for their area of the PLM system.

• Typical project portfolio: Multiple activities across all aspects of the Product / Pack portfolio
• Financial risk: Moderate – Role responsible for maintenance not creation of new specification data. Technical rigour is however critical to ensure data integrity and security.
• Geographical Scope: varies

The PLM Specialist is part of the team responsible for the maintenance of the PLM system within APAC and will support the implementation of the new PLM Software. You will be responsible for assuring quality and trust in the data and be the first point of contact for data-related questions in your field. You will work closely with R&D developers and PLM users to maintain PLM data flow throughout the specification lifecycle, enrich data, provide feedback to users and drivesystem improvement. You are the PLM data custodian, and thanks to your action, the PLM system is trustworthy and data used as a strategic R&D asset.

This requires technical rigor, attention to detail and a relentless drive for completion with excellence. This role plays a critical role in the maintenance, protection and utilisation of a critical R&D asset (our recipe know-how and IP). This role is responsible for ensuring compliance with company policies and procedures related to specifications, leveraging best in class practices throughout all R&D activities and helping to support speed to market.

• Support the implementation of the new PLM Software, user acceptance test and user support

• Ensure successful migration of the data into the new PLM software: migration, validation, completeness

• Collaborate with specification creators within your area of responsibility, to guarantee the completeness and accuracy of product data until product retirement

• Ensure the maintenance of the product data (new data entry, parameter updates, new requirements)

• Monitor data quality periodically, raise gaps and coordinate issue resolution

• With guidance from manager, drive PLM system continuous improvement (design, workflow, data quality)

• Support PLM users about data extraction and reporting

• Act as data custodian and make PLM the system loved by the users and fun

• Communicate and support best practice PLM completion with APAC applications teams for all categorie

• Reports to Manager on a weekly basis highlighting risks/issues and resolution plans

• Other tasks/duties as assigned by the Manager

Get to Know the Team

At Grab, we are driving the next phase of growth by expanding our network of F&B merchants and enhancing omnicommerce solutions. This team is the engine of our expansion, focusing on acquiring new partners for services such as Dine-Out Deals, Reservations and Loyalty. This commercial role plays a pivotal role in identifying opportunities and ensuring a seamless onboarding experience for new merchants entering the Grab ecosystem.

Get to Know the Role

As part of the GrabFood Commercial Malaysia team, you will identify and build relationships with F&B merchants to drive the adoption of Grab's innovative services. Reporting to the Sales Team Leader, you will work with potential partners to implement acquisition strategies that align with Grab's goals. Your role will involve sourcing high-value leads, managing sales pipelines, and onboarding merchants onto platforms such as Dine-Out Deals and Reservations. You will work in Kota Kinabalu onsite, and may require travel.

The Critical Tasks You Will Perform

Merchant Acquisition & Onboarding

• Identify and secure partnerships with high-value F&B merchants to lead volume and growth for Grab's omnicommerce services.
• Reach out to key market players through cold calling and networking to close deals.
• Help with onboarding new merchants, ensuring a smooth transition into Grab's ecosystem and setting them up for success.
• Drive the use of services including Dine-Out Deals and Reservations.

Lead Generation & Pipeline Management

• Independently source strategic F&B leads to maintain a healthy and sales pipeline.
• Update the daily sales pipeline systematically to ensure accurate forecasting and goal progression.
• Demonstrate experience maintaining an organized and up-to-date pipeline of opportunities in understanding processes and tracking work.

Strategy Execution & Market Insights

• Implement acquisition strategies and initiatives effectively to meet team and organizational goals.
• Stay updated on market trends, industry developments, and competitor activities to provide actionable feedback and insights.

Get to Know the Team

Grab Mobility is on a mission to provide convenient, reliable and delightful transportation for everyone in Southeast Asia every day. Transport in SEA has evolved from going to your destination in any possible ride to finding a ride that meets your needs at any given point. You will solve complex problem spaces at Grab and some of the largest scale design challenges in the industry, positively shaping the lives of millions.

Get to Know the Role

As part of Grab's Transport Mobility Design team, you will lead Product Design outcomes, craft, and quality within a cross-functional Problem Space Team while influencing adjacent teams across the mobility ecosystem. You'll play a key role in shaping how millions of people move through Southeast Asia, designing seamless, reliable, and intelligent transport experiences.

Working closely with product managers, engineers, data scientists, and business stakeholders, you'll explore deep user needs and translate them into impactful solutions. You'll also leverage AI and emerging technologies to create smarter, more personalised mobility experiences from discovery to booking to the ride itself.

In addition, you will contribute to and help evolve Grab's design systemensuring consistency, scalability, and high-quality user experiences across our mobility products.

If you are deeply user-centric, systems-minded, and thrive in collaborative environments, you'll feel right at home here. We're looking for designers who are excited by complex challenges and the opportunity to shape the future of mobility at scale.

You will report to the Senior Design Manager. This role is fully onsite.

The Critical Tasks You Will Perform

• Own end-to-end Product Design outcomes, ensuring high-quality craft, usability, and consistency across the transport experience
• Collaborate closely with cross-functional partners to define problems, shape solutions, and deliver impactful features
• Apply user research, data, and AI-powered insights to inform design decisions and uncover new opportunities
• Design intuitive, scalable solutions across rider and driver touchpoints within the mobility ecosystem
• Contribute to and evolve the design system, improving consistency, efficiency, and scalability across products
• Influence design strategy and elevate design standards across teams
• Continuously iterate on solutions based on user feedback, experimentation, and performance metrics

WHAT YOU’LL DO:

• Own end-to-end product strategy for insurance offerings across personal lines (Travel, PA, Extended Warranty etc.) and commercial (All Risk, Cyber, setting vision, priorities, and long-term roadmap to ensure relevance, scalability, and business impact.
• Drive strategic product innovation in partnership with Partnership Managers and key stakeholders, shaping digital and embedded insurance solutions that meet partner needs while maintaining compliance and market competitiveness.
• Lead product profitability and pricing strategy, collaborating with insurers to optimize pricing frameworks, balance loss ratios, and manage underwriting appetite to achieve sustainable growth.
• Act as the senior liaison and decision-maker between insurers, internal teams, and partners, driving alignment on product design, terms, and continuous enhancements.
• Provide leadership across cross-functional teams, ensuring coordinated execution, operational efficiency, and alignment with organizational objectives.
• Influence and shape organizational product strategy, contributing to business planning, market positioning, and innovation initiatives.

WHAT WE EXPECT OF YOU:

• Well-versed in the insurance industry, with extensive exposure to both Commercial and Personal Lines.
• Proven track record in insurance product management or broking, with experience driving profitable, scalable products.
• Strong strategic, analytical, and commercial skills, able to turn insights into actionable product decisions.
• Excellent communication, negotiation, and stakeholder management skills, capable of aligning internal teams and external partners on product strategy.
• Results-driven mindset, with experience leading cross-functional teams to deliver complex projects on time and at scale.
• Bachelor’s degree in Business, Finance, Actuarial Science, or related field; advanced degree preferred.
• 10+ years of relevant experience in insurance, fintech, or related sectors, with exposure to digital and embedded insurance solutions.

• Participate on IoT-enabled automation and integration projects for smart factory and industry 4.0 implementation.
• Learn on fundamentals of semiconductor processes and their application in real-world.
• Apply data analysis techniques to identify trends, optimize processes and improvements.
• Create reports and visualizations using software tools like Excel, JMP and Galaxy Examinator.
• Collaborate closely with engineers, gaining an understanding of entire workflow from design to execution.

• Gain practical exposure to semiconductor product and test engineering operations.
• Develop the ability to analyze production data to identify yield issues or abnormal test trends.
• Understand the workflow between product engineering, test engineering, and manufacturing teams.
• Participate in troubleshooting and improvement activities related to test programs and production performance.
• Build foundational technical knowledge relevant to careers in semiconductor manufacturing and test engineering.

Get to Know the Team

You'll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.

Get to Know the Role

You will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.

You will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.
• Drive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.
• Identify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.
• Conduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.
• Analyze performance data to develop initiatives that increase revenue and profitability in line with targets.
• Monitor market and competitor trends to identify opportunities for category growth.
• Collaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.
• Partner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

• Execute manual test cases and report defects with clear documentation.

• Perform functional, regression, integration, user acceptance (UAT), and end-to-end testing.
• Analyze complex software systems to identify root causes of issues.
• Collaborate with cross-functional teams throughout the Agile/Scrum development process.
• Prepare and deliver detailed reports on testing progress, defect status, and test coverage.
• Participate in daily stand-ups, sprint planning, and retrospectives.
• Recommend and implement process improvements to enhance QA effectiveness.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• 2 – 5 years of professional experience in software testing or a similar QA role.
• Proven experience in Automate & manual testing for web, mobile, and API platforms.
• Proven experience in preparing coding for automation test in JavaScript/TypeScript.
• Strong analytical and problem-solving abilities.
• Good command of English communication, both written and verbal.
• Self-motivated, detail-oriented, and results-driven.
• Experience with Playwright or Cypress is an advantage.
• Domain knowledge in finance, healthcare, or e-commerce is a plus.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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As an Information Technology Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Responsible for overseeing the security, integrity, and maintenance of IT systems, ensuring that systems are well maintained and IT procedures robust.
• Extensive interactions with business counterparts driving business readiness and contingency activities, system installations and liaison with business users for acceptance of deliverables, initiatives, and compliance KPI’s.
• Develops and implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made.
• Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained.
• Participates in the negotiations for installations, service and maintenance agreements of all IT system, project managing the process and ensuring that licensing and upgrades are kept in date.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

The Production Support Specialist is responsible for creating, managing, and optimizing production schedules and warehousing to ensure efficient use of resources while meeting customer demand, delivery timelines, and quality standards. This role coordinates closely with procurement, manufacturing, logistics, and sales to maintain smooth production flow and minimize downtime or shortages.

Key Responsibilities

• Develop and maintain daily, weekly, and monthly production schedules
• Analyse demand forecasts, sales orders, and inventory levels to plan production
• Coordinate with procurement to ensure raw materials and components are available
• Monitor production progress and adjust schedules as needed to address delays or changes
• Optimize capacity utilization, labor, and equipment efficiency
• Communicate production plans clearly to manufacturing and operations teams
• Track key performance indicators (KPIs) such as output, lead times, and inventory levels
• Identify and resolve production bottlenecks or inefficiencies
• Maintain accurate production records and reports in MRP systems
• Support continuous improvement initiatives and cost-reduction efforts

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:
We are seeking a proactive and detail-oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third-party providers, responding to customer cases, and preparing transaction remittances.

Job Responsibilities:

• Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.

• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
• Contribute to daily settlement procedures and data entry into the ledger system.
• Perform daily settlement tasks under the supervision of senior staff members.
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

• Well organised with high accuracy levels, attention to detail
• Skillful with MS Office (especially Excel)
• High proficiency in both English and Mandarin
• Work well in a team and be able to work autonomously and take ownership of tasks
• Excellent communication skills and strong organizational and time management skills
• Familiar with MT4/MT5 Trading system is a plus
• Students are welcome to apply as well

This role interfaces with cross functional teams on all phases of product life cycle. This role is responsible for driving yield enhancement, reducing test costs and ensuring the overall quality and manufacturability of the devices.  

Key Responsibilities

• Review and provide disposition on low-yield production lots, and drive root-cause analysis and corrective actions.
• Work closely with test engineering, assembly, quality, internal factory and OSAT to resolve issues efficiently and ensure smooth production flow
• Execute day to day sustaining activities (Overall lot rejection rate improvement, EQA hold rate reduction, SYL/ SBL sustaining, etc.) to ensure delivery fulfillment.
• Qualification and validation of new products, tester platform migration and various engineering activities. 
• Gross Margin Improvement Initiatives (Yield improvement, etc.).
• System integration.

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts payable/receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Expense Management: Ensure timely and accurate receipt and payment of all bills and invoices. Prepare and process expense reports and ensure proper documentation and approval. Ensure accuracy of GL and timely accruals.
• Reconciliation: Perform daily sales reconciliation and statement posting. Assist in bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with vendors, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.
• Administrative: Manage administrative purchases for the store. Provide administrative support to the store as needed and assist with special projects as assigned.
• Store Performance: Contribute with input and provide expertise to the BNOM to enable performance.

• Assist to coach and train sales assistant in products knowledge and customer service standards

• Assist in achieving monthly sales target of the shop

• Assist in monitoring stock delivering & processing

• Assists in stock replenishment activities

• Assists in stock-take (routine, ad-hoc and/ or annual)

• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same

• To assist in product display arrangement and visual merchandising

• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations

• To assist in maintenance and cleaning of shop premises

• To assist in stock take (routine, ad-hoc & annual) as and when required

• Update to Shop Manager on staff performance

• Update to Shop Manager if any Customer feedbacks

• Implement/execute sales & promotion plans as and when required

• Any other legal assignments requested by management from time to time

Test Planning & Execution

• Support the preparation of test plans and checklists, including developing comprehensive test scenarios to validate new features.
• Execute testing and validation activities for firmware changes and new feature implementations under the guidance of senior engineers.
• Analyze test results, verify the effectiveness of code changes, and document findings clearly.
• Support hardware teams by providing clarity on test algorithms, feature behavior, and validation expectations.

Debugging & Issue Resolution

• Perform failure analysis (FA) and debugging for code-related and test setup issues.
• Identify root causes and propose potential solutions or corrective actions.

Test Environment

• Assist in the development, enhancement, and maintenance of automated test scripts using relevant programming languages (e.g., Python, C/C++).
• Contribute to continuous improvement initiatives for testing methodologies, workflows, and tools.

• Assist in setting up, configuring, and maintaining test environments, instruments, and related equipment.

Collaboration & Communication

• Participate in team meetings, design discussions, and sprint activities as required.
• Provide timely progress updates on assigned tasks and highlight risks or challenges proactively.

This position is part of our Early Career program at WD. Our Early Career program is designed to support individuals beginning their professional career by providing the foundational training through a structured onboarding, mentorship, and development curriculum.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for an experienced Payment Product Manager to lead and scale our payment capabilities across Southeast Asia. This role will act as the key bridge between business, technology, and regional stakeholders

The ideal candidate comes from the payment industry, understands payment flows end-to-end, and is confident engaging both technical and cross-border stakeholders.

Key Responsibilities

• Own the end-to-end payment product lifecycle (integration → optimisation → scaling).
• Collaborate closely with Vietnam tech team on system integration, enhancements, and roadmap execution.
• Liaise directly with Cross Country team on payment gateway integration, technical alignment, and issue resolution.
• Translate business requirements into clear product documentation (PRD/BRD/flow diagrams).
• Drive payment performance optimisation (success rate, latency, settlement accuracy).
• Manage payment incidents, reconciliation gaps, and operational escalations.
• Ensure compliance with scheme rules and local regulatory requirements.
• Support commercial launches and new market expansions from a payment capability standpoint.

• Minimum 6 years of experience in the payment industry (PSP, fintech, acquirer, payment gateway).
• Strong understanding of payment flows: authorization, clearing, settlement, reconciliation.
• Hands-on experience with API integration and working closely with engineering teams.
• Experience working with cross-border teams, particularly China-based stakeholders.
• Strong stakeholder management and communication skills.Structured, analytical, and detail-oriented.
• Experience supporting both online and offline payment solutions (POS, QR, card, e-wallet) is a plus.
  

Growthdesk is looking for a Data Analytics & AI Product Analyst to join our team to drive campaign performance and measure the impact across various social media platforms.

A cool, sharp, witty and talented person who is interested in digital marketing, obsessed with optimization, love numbers and tech startups in general. We are looking for someone who is a self-starter - doesn’t always need to be told what to do, and can balance time and manage themselves. Successful candidates must have excellent analytical skills, attention to detail, be problem-solvers and is a multi-tasker.

What you will be doing:

• Provide regular internal analytics report on campaign performance (indicators) and able to provide insights and analysis in a clear and concise manner
• Have strong analytical ability to evaluate end to end customer experience across multiple channels and customer touchpoints
• Collaborate with internal teams to optimize user funnels and experience
• Brainstorm new and creative growth strategies (including identification of new trends in digital marketing and evaluate new technologies) adhering to best practice guidelines
• Plan, execute and measure experiments and conversion tests including A/B and multi-variate testing and dynamic ads optimization

Get to Know the Team

Our dynamic team drives the marketing platform for merchants across our Southeast Asian on-demand services. We build localized tools for merchant outreach and promotion. Simultaneously, we create engaging promo and ad experiences for consumers across these services in the region, using local insights to enhance user experience and platform engagement.

We are a cross-functional group leveraging data and cultural understanding of South East Asia's on-demand service ecosystem. We innovate localized marketing solutions to fuel growth and satisfaction for merchants and consumers across all our service verticals in the region.

Get to Know the Role

As a Product Designer, you’ll collaborate closely with Product Managers, Engineers, Analysts, and business stakeholders to craft user experiences that balance innovation, feasibility, and impact. You’ll draw on user insights, data, and market research to inform design decisions, while staying ahead of UX/UI trends and competitor strategies. Hands-on involvement in user research and testing across Southeast Asia will deepen your understanding of our users and ensure designs are validated and refined to deliver meaningful results.

You will report to Designer Manager and work full-time onsite at the Grab Kuala Lumpur, Malaysia office.

The Critical Tasks You Will Perform

• You will distill broad, conceptual ideas into practical and engaging interfaces.
• You will actively involve yourself in defining product strategy.
• You will identify high-impact opportunities, and design features in pursuit of goals, and explain the rationale for your decisions.
• You will advocate for our diverse user base with hard data and in-depth research to help meet their unique needs.
• You will plan, prioritize coordinate, and conduct behavioral analysis, user requirements analysis, task analysis, conceptual modeling, and usability testing.
• You will create flows, sketches, prototypes, wireframes, and high-fidelity mockups to communicate concepts, solicit feedback, and drive an aligned approach among your team and stakeholders.
• You will ensure consistency across all of our products & integrations by adhering to our design system standards and making updates when necessary. Work with engineering, product management, data, marketing, etc. to eliminate inconsistencies.

Primary Responsibilities

• Provide timely human resources services to the internal clients across the APAC countries under the Regional Shared Services Centre, which include liaising with different countries HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.

• Focus of the Specialist:

  • Employee Welfare (including Employee ID Administration, Employee Mobility Administration and Expatriate Administration)

  • Human Resources Information System – HRIS (including HR Sharepoint and HR Teamsites / Intranet, Social Media – Viva Engage & local statutory board portal support).

  • Talent Management (including Hire-to-Retire process administration).

Specific Responsibilities

• Provide timely and effective services in various functions / areas of the HR Service Centre in meeting the Service Level Agreement (SLAs) and the stakeholders’ concern, particularly on Payroll and Benefits matters.

• Performs the day-to-day HR service centre processing, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as liaison with different stakeholders in APAC countries.

• Act as the Employee Lifecycle Champion to ensure the accurate and effective delivery of HR solutions in line with the governed policies of the APAC countries, as well as compliance to the country-specific legal requirements:

  • Partner with countries HR Business Partner and business stakeholders to facilitate the pre-onboarding of the new hires, promotions, transfers, and other compensation actions

  • Troubleshoot gap and delays of the HR transactions & resolve with a long-term efficient solutions.

  • Develop training materials and educate employees on the usage of existing / new / updated systems to equip employees with the necessary knowledge to deal with APAC HR Shared Services.

  • Handling the employees’ request, inquiries and complaints, at the first call resolution where possible.

• Perform the ongoing day-to-day HRIS and data update / upkeep between various system platforms (such as Workday, Dayforce/Ascender HRIS, SmartRecruiter, BOSS, etc.) to ensure the smooth running of HR operational activities.

• Handle & coordinate new employees’ pre-onboarding process to ensure the timely onboarding of the talent across APAC countries.

• Provide support on data, report from all platforms, and consolidate data into meaningful reports and presentations.

• Provide comprehensive analytical and reporting support to identify opportunities to impact operational results, make changes to processes, and support strategic initiatives.

• Serves as point of contact for Managers and Employees to answer HR Systems, and Self Service questions and resolve issues. Follows up in a timely and efficient manner to ensure line manager questions and issues are resolved and routed appropriately.

• Managing the administration support, including HRIS administration, payroll processing, letters and contracts preparation.

• Facilitate and support C&B annual activities including the annual salary review and bonus plan.

• Ensure the daily activities in the HR service centre are comply to the standard work procedures and related legal requirements.

• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.

• Maintain a high performance culture within the service centre.

• Analyse variances in operations and initiate cost reduction as appropriate.

• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role summary:

Marketing Specialist (Malaysia). Support a Fintech leader's MY growth through field events, partner marketing, and content localisation. You’ll own end-to-end logistics and sales support. Requires 3+ years’ experience, B2B preference, and fluency in both English and Bahasa Malaysia.

Role: 

• Execute the Malaysia field marketing calendar end-to-end, including industry events, networking formats, vendor coordination, and post-event lead capture.
• Partner with Sales and Partnerships teams to define audience targeting, manage invite operations, and oversee post-event follow-up cadences.
• Co-design and launch joint marketing initiatives with priority partners, spanning webinars, email campaigns, social media, and bespoke B2B content.
• Build and maintain partner marketing toolkits, including one-pagers, pitch decks, and landing pages tailored to the Malaysian SME and Growth segments.
• Coordinate the production of localised case studies, customer stories, and vertical narratives by collaborating with writers, designers, and external agencies.
• Localise global brand messaging and assets—including nurture emails and event collateral—to ensure they resonate culturally and linguistically within the MY market.
• Support performance marketing and competitor campaigns by providing local insights, creative briefs, and rigorous QA of copy and tracking links.
• Build and maintain comprehensive dashboards to track lead generation, opportunity pipeline, and the overall ROI of Malaysian marketing activities.
• Manage the Malaysia asset repository, ensuring all content is organised, up-to-date, and effectively utilised across all partner and sales channels.

You:

• BA/BS degree or equivalent experience

• 3+ years of experience in marketing, specifically within field marketing, partner marketing, or integrated campaigns; experience in B2B Fintech or SaaS is strongly preferred.
• Native-level fluency in Bahasa Malaysia and professional proficiency in English is a must to effectively localise content and engage local stakeholders.
• Demonstrated track record of executing events and content programmes that directly influence sales pipeline and revenue growth.
• Comfortable working across the full campaign lifecycle, from high-level strategy and briefing to granular operations and vendor management.
• Strong project management skills, with the ability to run multiple concurrent workstreams and hit deadlines across different time zones.
• Proficient with marketing technology stacks, including CRM/Automation tools (e.g., Salesforce, HubSpot, or Marketo) and event management platforms.
• Analytical mindset with the ability to build basic reports, track UTMs, and recommend optimisations based on performance data.
• Resilient and proactive, with the ability to thrive in a fast-paced environment where priorities evolve quickly.

Contract type: 12 months fixed-term contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Primary Responsibilities

• Provide timely human resources services to the internal clients across the APAC countries under the Regional Shared Services Centre, which include liaising with different countries HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.

• Focus of the Specialist:

  • Compensation & Benefits (including Payroll, Fringe Benefits Administration & Reward Administration)

  • Human Resources Information System – HRIS (including HR Sharepoint and HR Teamsites / Intranet, Social Media – Viva Engage & local statutory board portal support).

  • HR Policy, Procedures & Process Flow (including Legal & Standard Compliance, Global/Regional Reporting, Documentation & Archive Practise)

Specific Responsibilities

• Provide timely and effective services in various functions / areas of the HR Service Centre in meeting the Service Level Agreement (SLAs) and the stakeholders’ concern, particularly on Payroll and Benefits matters.

• Performs the day-to-day HR service centre processing, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as liaison with different stakeholders in APAC countries.

• Act as the Payroll Champion to ensure the accurate and effective system configuration in line with the short-term and long-term plans of the APAC countries, as well as compliance to the country-specific legal requirements and IT governance standards:

  • Review, design, test and implement HRIS related solutions (such as Dayforce/Ascender HRIS, Technosoft HRIS, SmartRecruiter, HR dashboard, etc) to drive HR operational effectiveness.

  • Maintain and review existing systems and recommend improvements / standardization / upgrading. Review HRIS data to ensure quality and relevance of its solutions/programs to stakeholders.

  • Diagnose and troubleshoot issues relating to software packages, hardware issues, security, password problems, etc., as part of supporting stakeholders' day-to-day IT queries/requests.

  • Develop training materials and educate employees on the usage of existing / new / updated systems to equip employees with the necessary knowledge to operate such systems.

  • Work closely with external IT vendors/consultants on system upgrade/improvement initiatives to facilitate smooth running of such initiatives.

• Manage the ongoing day-to-day HRIS and data integration between various system platforms (such as Workday, Dayforce/Ascender HRIS, SmartRecruiter, BOSS, etc.) to ensure the smooth running of HR operational activities.

• Develop the expertise to access data, report from all platforms, and consolidate data into meaningful reports and presentations.

• Provide comprehensive analytical and reporting support to identify opportunities to impact operational results, make changes to processes, and support strategic initiatives.

• Managing the administration support, including HRIS administration, payroll processing, letters and contracts preparation.

• Act as the Compensation & Reward Champion to support the design and implementation of the compensation and benefit programs to meet the different countries’ objectives for internal equity and external market competitiveness:

  • Provide support on the design, review and recommend system solutions that could deliver effective compensation strategy for APAC countries.

  • Conduct competitive market analysis of total C&B practices through participation in relevant compensation surveys across APAC countries.

  • Provide analysis based on the internal data about the organization's current employee population and future HR needs along with external market data for countries HR Business Partner to develop reward budgets and forecasts.

  • Design, analyse, evaluate and grading of jobs leading to maintenance of the Company’s job structure and levelling.  Also collaborate with countries stakeholders to ensure proper leveling within the organization’s job framework; perform job audits.

  • Provide guide to stakeholders on HR applications usage, as well as provide support to internal stakeholders.

  • Partner with countries HR Business Partner and business stakeholders to facilitate the compensation for new hires, promotions, transfers, and other compensation actions;

• Ensure compensation programs are consistently administered in compliance with internal policies, historical practices, and applicable federal, state, and local statutory requirements in the APAC countries.

• Facilitate and support C&B annual activities including the annual salary review and bonus plan.

• Ensure the daily activities in the HR service centre are comply to the standard work procedures and related legal requirements.

• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.

• Maintain a high performance culture within the service centre.

• Analyse variances in operations and initiate cost reduction as appropriate.

• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

• Proficient in English and Chinese, due to having Chinese clients to communicate with.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
  

Communication Strategy & Operations:

▪ Develops and implements a location communication strategy in order to ensure a positive image of Continental and position the location as employer of choice and good citizen of the community internally and externally
▪Ensures alignment of all communications to corporate, BA and local business objectives, by constantly exchanging with and aligning with Communications Tire (Excludes Business focused communication, e.g. Marketing)
▪ Establishes and maintains good relations with the local media, the local authorities, important institutions and the community as speaker of location
▪ In-charge of editing all location's HR related communication systems, platforms, materials, press releases, media statements, articles, presentations, speeches, etc. according to the corporate guidelines
▪ Manages the internal communication with all stakeholders by promoting Continental as attractive employer internally
▪ Responsible for implementing internal communication tools (newsletter, internal letter, info boards, intranet, internal TV, town-hall meeting, etc.) in order to ensure a motivate workforce in the location
▪ Recommends, writes and disseminate information relevant for the location in internal media (local and central)
▪ Supports the local management in internal and external labor relations communication
▪ Define, develops and implements with the management a crisis communication strategy for the location
▪ Actively consults and supports the management in all communication topics
▪ Provides communication training to Management/Supervisors
▪ Prepare and Manage the approved communication budgets
▪ Handle related communication administration activities

CBS / PROMT /POMS:

▪Lead as CBS and PROMT Facilitator for PJ-Non manufacturing organization
▪Develop & Implement local CBS implementation roadmap with local management approval.
▪Actively cooperate and align with BA APAC CBS Coach on the methodology and reporting of CBS approach. 
▪Seek and identify CBS opportunities  and initiate improvement projects with local management.

▪Support projects CBS & PROMT :facilitation and coaching, ensures Continental standards for CBS & PROMT methods are applied.
▪Develop and train employees in PROMT and CBS Admin methods to integrate the culture into daily work            ▪ Develop and maintain local CBS & PROMT Ambassador  team                                                                            ▪Coach project managers/leaders on CBS & PROMT in their on site projects
▪Monitor and Manage PoMS for the location which involves training employees, owners, consistent reporting on PoMS status
▪Plan, Design and Facilitate workshops based on CBS and PROMT methodology to support the business strategy                                                                                                                                                                       ▪Ensure Best Practice/Benchmark exchange on CBS/PROMT and POMS. Ensure efficient reporting & sharing across the local organization
▪Responsible for annual CBS day in the location

Job Overview

• To support set-up and release activities of tester system for final testing.
• To reduce tester down time and tester down frequency
• To Support product engineer for testing data analysis, evaluation, and lot release.
• To support Tester related and product related improvement projects
• Support matters from the supervisor

Job Description

• Tester set up, release, maintenance, troubleshooting.
• Production first contact window for tester hardware issue.
• MSA operation and report generation, release tester in time.
• Engineering activities support, DOE running, test program verification.
• Support Product engineer for testing data analysis, evaluation, and lot release.
• Actively leading CIP projects for tester related.
• Blocked parts handling, storing and release in production line.
• Support failure analysis activities as per OCAP or as directed by supervisor.
• Trouble shooting on PCB level, including Oscilloscope and soldering
• Execute any other related duties assigned by immediate supervisor from time to time