Job Description

• Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
• Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
• Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
• Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
• Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
• Data Management: Accurately record and maintain all campaign and communication status data.
• Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
• Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
• Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.
• Education: Degree/Diploma in a business-related field.
• Industry Experience: Experience in Real estate and/or Website/listing portal account management.
• Technical Skills: Experience with Salesforce and Tableau.
• Additional Experience: Project Management experience and interest in AI.

Apply Link: https://jobs.persolmalaysia.com/detail/38636?apply_id=38636&utm_source=jobstore&utm_medium=sponsored

Contact Email: Joey.Leong@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

销售管理专员

职位概述

负责公司内部销售管理及对外采购流程的执行。

主要职责

销售管理

• 通过公司销售管理系统向集团提交报价单及合同报批；

• 与集团总部沟通，确保所有文件符合内部政策及流程要求

• 支持销售管理政策的实施，并向销售团队传达相关更新

• 管理所有销售订单，并妥善归档销售合同等正式文件• 处理与销售运营相关的其他事务

采购与运营

• 协助项目经理开展外包流程，包括需求整理、招标及合同执行

• 负责外包及采购相关付款申请等事项

任职要求

• 工商管理、人力资源、管理或相关专业大专及以上学历

• 熟练使用 Microsoft Office（Word、Excel、PowerPoint）等常用的办公软件

• 具备良好的人际沟通能力及多任务处理能力• 愿意在组织中学习与成长

• 中文（普通话），读写流利，与中国相关方沟通

Sales Management Executive

Job Summary

Provide administrative and operational support for sales management and procurement processes, ensuring compliance with company policies and smooth coordination with internal and external stakeholders.

Key Responsibilities

Sales Management

· Submit quotations and contracts to the Group via the company’s sales management system

· Liaise with the Group to ensure all documentation complies with internal policies and procedures

· Support the implementation of sales management policies and communicate updates to the sales team

· Manage product orders and maintain proper filing of sales contracts

· Handle other administrative matters related to sales operations

Purchasing & Operations

· Assist project managers in outsourcing processes, including requirements, bidding, and contract execution

· Process outsourcing and procurement-related payments

Requirements

· Diploma or above in Administration, HR, Management, or related fields

· Proficient in Microsoft Office (Word, Excel, PowerPoint)

· Experience or willingness to learn administrative functions, including basic accounting/HR knowledge

· Good interpersonal and multitasking skills

· Willing to learn and grow within the organization

· Able to read and write Mandarin to liaise with Chinese counterparts

Benefits

• Competitive salary with attractive commission scheme 
• Training, mentorship, and career development opportunities 
• Exposure to global enterprise clients 
• Friendly and collaborative working environment

Responsibilities:

• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Make travel arrangements.
• Take dictation and minutes.
• Source office supplies.
• Produce reports, presentations and briefs.
• Devise and maintain office filing system.

• Requirements: Proven work experience as a personal assistant.
• Knowledge of office management systems and procedures.
• MS Office and English proficiency.
• Excellent organisational and time management skills.
• Up-to-date with latest office gadgets and applications.
• Ability to multitask and prioritize daily workload.
• Excellent verbal and written communications skills.
• Discretion and confidentiality.
• At least a High School diploma.
• Possess at least a Diploma or higher in Business Studies or certification would be considered an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

Job Responsibilities:

• Stock & Procurement: Source, purchase, and allocate stock movement. Ensure stock availability while preventing shortages or overstocking.
• Sales & Retail Support: Prepare weekly sales reports, respond to retail inquiries promptly, and process stock orders (PO creation).
• Promotions & Marketing: Plan promotional items for campaigns and collaborate with marketing, sales, and RMA teams.
• Trading & Costing: Monitor market trends, secure stock before suppliers sell out, and negotiate the best pricing.
• New Product Sourcing: Identify and introduce new products that align with market demand.
• Inventory Monitoring: Track stock levels and optimize inventory to meet sales demands.
• Fast Decision-Making: Act quickly on stock opportunities and pricing changes to stay competitive.
• Collaboration: Work closely with internal teams (marketing, sales, and RMA) to align strategies and execution.

Requirements:

• Strong trading and procurement skills in IT products.
• Cost-sensitive and able to make strategic purchasing decisions.
• Up-to-date with the latest product trends and best practices.
• Basic knowledge of IT products.
• Highly responsive and able to reply to messages promptly.
• Experience in vendor negotiations, supply chain management, and inventory monitoring.
• Fresh graduates are encouraged to apply for this position.

Additional Notes:

• Occasional responses to retail outlet inquiries may be needed outside of working hours.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Regular team activities
• Company trips
• Personal development opportunities
• Paid training and development

Responsibilities:

• Prepare daily bank reconciliation report.
• Maintain proper record and organisation of filling system.
• Responsible for day-to-day finance and accounts administration tasks.
• Complete weekly bank recon to ensure no discrepancy in banking.
• Check on petty cash returns from branches and issue reimbursement cheque.
• Check on staff expenses claim and input to staff claim template.
• Perform monthly bank statement reconciliation and resolve discrepancy if any.
• Any other ad hoc assignment.

Requirements:

• Possess at least a Bachelor's Degree in Accounting, Finance or related fields with professional qualifications.
• Experienced in Accounting Assistant or Accounting Clerk.
• Possess good knowledge of basic bookkeeping procedures.
• Familiar with accounting standards, tax laws, and filling procedure.
• Excellent math skills and the ability to spot numerical errors.
• Advance level in MS Excel and good knowledge of accounting software.
• Organization and multi-tasking skills.
• Ability to handle sensitive, confidential information.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Career Advancement

主要職責

• 進行現場勘察並收集主要房產資料。
• 到土地管理部門進行官方查詢，並向相關政府部門核實房產詳情。
• 分析可比較交易、租賃數據和市場趨勢。
• 使用適當的方法（市場法、收益法和成本法）進行估值計算。
• 根據MVS和銀行小組標準起草報告。
• 處理來自銀行職員和企業客戶的詢問。
• 維護有序的文件和內部估值記錄。
• 協助上級處理專業諮詢專案和臨時任務。

要求

• 持有房地產管理/物業管理或其他相關領域的文憑/學位。
• 歡迎積極主動的應屆畢業生申請。
• 需自備交通工具進行現場考察。
• 精通英語和馬來語。
• 精通微軟辦公室軟體（Word、Excel 和 PowerPoint）。
• 紮實的分析能力和精確的數值運算能力。
• 注重細節，並能準時完成任務。
• 優秀的溝通和人際交往能力。
• 專業、可靠，並能獨立工作。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

Key Responsibilities

• Conduct site inspections and gather primary property data.
• Perform official searches at land offices and verify property details with relevant government authorities.
• Analyse comparable transactions, rental evidence, and market trends.
• Prepare valuation calculations using appropriate approaches (Market, Income, and Cost Approaches).
• Draft reports in compliance with MVS and bank panel standards.
• Manage inquiries from bank officers and corporate clients.
• Maintain organized documentation and internal valuation records.
• Assist superiors with specialized consultancy projects and ad-hoc assignments.

Requirements

• Diploma / Degree in Estate Management / Property Management, or other related fields.
• Fresh graduates with a proactive attitude are encouraged to apply.
• Must possess own transportation for site visits.
• Strong command of English and Bahasa Malaysia.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Solid analytical skills and numerical accuracy.
• High attention to detail and the ability to meet tight deadlines.
• Excellent communication and interpersonal skills.
• Professional, reliable, and capable of working independently.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Tanggungjawab Utama

• Menjalankan pemeriksaan tapak dan mengumpul data hartanah utama.
• Lakukan carian rasmi di pejabat tanah dan sahkan butiran hartanah dengan pihak berkuasa kerajaan yang berkaitan.
• Analisis transaksi yang setanding, bukti sewa dan trend pasaran.
• Sediakan pengiraan penilaian menggunakan pendekatan yang sesuai (Pendekatan Pasaran, Pendapatan dan Kos).
• Draf laporan mematuhi piawaian MVS dan panel bank.
• Mengurus pertanyaan daripada pegawai bank dan pelanggan korporat.
• Mengekalkan dokumentasi yang teratur dan rekod penilaian dalaman.
• Membantu pihak atasan dengan projek perundingan khusus dan tugasan ad-hoc.

Keperluan

• Diploma/Ijazah dalam Pengurusan Harta Pusaka/Pengurusan Hartanah, atau bidang berkaitan yang lain.
• Graduan baru yang mempunyai sikap proaktif digalakkan untuk memohon.
• Mesti mempunyai pengangkutan sendiri untuk lawatan tapak.
• Penguasaan bahasa Inggeris dan Bahasa Malaysia yang kukuh.
• Mahir dalam Microsoft Office (Word, Excel, dan PowerPoint).
• Kemahiran analitikal yang kukuh dan ketepatan berangka.
• Perhatian yang tinggi terhadap perincian dan keupayaan untuk memenuhi tarikh akhir yang ketat.
• Kemahiran komunikasi dan interpersonal yang cemerlang.
• Profesional, boleh dipercayai, dan mampu bekerja secara bebas.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Aktiviti pasukan tetap
• Insurans perubatan
• Peluang pembangunan peribadi

Job Summary

We are looking for a passionate and driven Product Trainer to join our Sales team. In this role, you will train clients on our end-to-end account receivable system after implementation, ensure successful onboarding, and strengthen product adoption. You will also support internal teams by building product knowledge, developing training materials, and contributing to product documentation and tutorials.

This role is ideal for someone who enjoys teaching, communicating with clients, and translating complex product features into clear, practical guidance.

Key Responsibilities

Client Training & Onboarding

• Conduct product training sessions for new and existing clients after system implementation.
• Plan and execute onboarding programs to help clients understand system workflows, features, and best practices.
• Provide refresher training and specialized sessions when new features or enhancements are released.

Internal Training & Knowledge Support

• Deliver internal product training for new hires and existing employees.
• Maintain internal product knowledge bases, guides, tutorials, and FAQs.
• Collaborate with Sales, Support, and Product teams to ensure alignment on product updates.

Documentation & Enablement Materials

• Create and update user guides, manuals, product documentation, and training decks.
• Produce short videos, walkthroughs, and feature tutorials for both clients and internal teams.
• Standardize training templates and ensure consistent quality across all materials.

Product Support & Feedback Loop

• Provide basic product support to clients during and after training sessions.
• Gather user feedback and communicate it to the Product and Support teams.
• Identify knowledge gaps internally and externally and propose solutions.
• Stay informed about industry trends to enhance training initiatives.

Requirements

• Bachelor’s degree in HR, IT, Education, Business Administration, or a related field.
• Proven experience in training and development, preferably in a B2B corporate environment.
• Strong presentation facilitation skills (virtual & physical), communication, and interpersonal skills.
• High adaptability and willingness to learn product features quickly.
• Experience in software, SaaS, fintech, banking, or debt collection systems is an advantage
• Good command of English; Bahasa Malaysia or other languages are a bonus.
• Nice to have: familiarity with system implementation or UAT processes.
• Willing and able to travel for onsite training, including interstate travel using own transport.

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

You're a product person with real experience in payments and fintech, but you haven't lost your curiosity or your hands-on instincts. You think in systems and ship in sprints. Here, you won't just be improving a product. You'll make it easy for banks, fintechs, and payment providers across the world to verify payment accounts, every time. If you're energised by turning complexity into something elegant and global, and you get restless without real impact - this is the environment for you.

This is a full-time position, either based in Kuala Lumpur or Singapore, reporting to Head of Product.

Core Responsibilities:

• Product design and pipeline management: Lead the design, development, and delivery of software modules that make payee verification seamless, compliant, and scalable.
• Feature and enhancement delivery: Collaborate with business development and engineering to ship enhancements to our API products that streamline processes, reduce friction, and create moments of genuine customer delight - from faster onboarding to more intelligent match results.
• Data analysis and mapping: Dig into performance data and international payment scheme intelligence to surface insights that drive product decisions - identifying where we can reduce failed payments, strengthen fraud prevention, and unlock new market opportunities.
• Enablement: Champion the product inside and out - equipping sales and client-facing teams with the tools and narratives to win, and working closely with clients to ensure successful onboarding, strong adoption, and the kind of ongoing relationship that turns customers into advocates.
• Cross-functional alignment: Be the connective tissue across engineering, sales, operations, and communications - translating priorities, removing blockers, and making sure every team is moving in the same direction to bring the product to its full strength to our global market.

• 3 - 5 years of product management experience in cross-border payments, preferably in financial services or fintech
• Strong command of running product development processes and methodologies like Agile, Scrum, with a track record of taking products from concept to delivery
• Hands-on experience with customer-driven product development practices
• Exceptional analytical skills - able to structure databases, generate insights, guide decisions, and communication findings through storytelling and visualization
• Familiarity with API integrations, software solutions, and translating product features into logical rules, with basic code literacy
• A logical, algorithmically-minded approach to problem-solving - comfortable engaging with data, models, and machine learning concepts at a level that enables meaningful conversations with the engineering team
• Proficiency with tools like Jira, Confluence, Postman, CRM, CMS, Tableau
• Strong interpersonal skills and a collaborative, results-oriented approach - equally effective with tech teams, business stakeholders and external clients
• Versatile, creative, and intellectually curious - you pick up new skills and tools in service of the problem, not the other way around
• Must have authorization to work; visa sponsorship is not available

The Product Owner / Project Delivery Manager is the bridge between strategic vision and technical execution. You are responsible for leading the delivery of a high-performance trading platform, ensuring that every sprint delivers tangible value to our global CFD and spread betting traders. Working closely with Product Managers and Engineering leads, you take ownership of the technical roadmap, translating complex business problems into elegant, scalable solutions. You are the heartbeat of the development squad, driving Agile excellence and ensuring our product is built for the long term.

Our commitments to each other

We have each other’s backs
There when we need each other the most.

We challenge each other       
Be more creative, more curious, more bold

We thrive together
Taking our work to the next level

We form strong bonds
Through team building and social events

We don’t judge
Instead, we teach and are open to learning

We step up
Taking ownership and supporting each other to do the same

Key responsibilities:

• Leading the delivery of the trading platform roadmap, enhancing the experience for global CFD and spread betting traders.
• Translating complex business requirements into clear product specifications, user stories, and acceptance criteria.
• Collaborating with engineering and architecture teams to understand the technology stack, influence architectural decisions, and ensure scalability.
• Managing the technical product backlog, prioritising tasks, guiding estimation, identifying dependencies, and addressing technical debt.
• Leading Agile ceremonies and fostering a collaborative culture within development teams and across the wider business community and strategy.
• Overseeing release management with QA, SRE, and engineering teams to ensure smooth and predictable deployments.

• Acting as the primary point of contact for development squads and communicating effectively with stakeholders on roadmap delivery and technical concepts.
  

Key Skills:

• 3+ years of experience in a technical product role, ideally within Fintech, Trading, or high-transactional environments.
• Strong understanding of modern software architecture (APIs, Microservices, Cloud infrastructure)
• Deep experience running Scrum or Kanban methodologies in a fast-paced, multi-squad environment.
• Strong ability to write clear, concise user stories and technical documentation that minimizes development rework.
• Logical, data-driven mindset with the ability to unblock technical teams by making rapid, informed trade-offs.
• Ability to manage expectations, negotiate and compromise with stakeholders to protect the squad's focus and delivery quality.

Performance Measures

• Sprint Velocity & Predictability: The squad consistently meets its sprint commitments with minimal spillover or unplanned work.
• Time to Market: Time between a requirement being finalized and the feature being deployed to production.
• Technical Health: Maintaining a healthy balance of the backlog, evidenced by the regular reduction of technical debt and a low "bug-to-feature" ratio in production.
• Requirement Quality: Measured by a low volume of "blocked" tickets or developer clarification requests during active sprints.
• Cross-Squad Alignment: Successful management of dependencies with other verticals, ensuring no other squad is stalled waiting for your team’s delivery.

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes.

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.

What you’ll be doing  

• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

WHAT YOU’LL DO:

• Own end-to-end product strategy for insurance offerings across personal lines (Travel, PA, Extended Warranty etc.) and commercial (All Risk, Cyber, setting vision, priorities, and long-term roadmap to ensure relevance, scalability, and business impact.
• Drive strategic product innovation in partnership with Partnership Managers and key stakeholders, shaping digital and embedded insurance solutions that meet partner needs while maintaining compliance and market competitiveness.
• Lead product profitability and pricing strategy, collaborating with insurers to optimize pricing frameworks, balance loss ratios, and manage underwriting appetite to achieve sustainable growth.
• Act as the senior liaison and decision-maker between insurers, internal teams, and partners, driving alignment on product design, terms, and continuous enhancements.
• Provide leadership across cross-functional teams, ensuring coordinated execution, operational efficiency, and alignment with organizational objectives.
• Influence and shape organizational product strategy, contributing to business planning, market positioning, and innovation initiatives.

WHAT WE EXPECT OF YOU:

• Well-versed in the insurance industry, with extensive exposure to both Commercial and Personal Lines.
• Proven track record in insurance product management or broking, with experience driving profitable, scalable products.
• Strong strategic, analytical, and commercial skills, able to turn insights into actionable product decisions.
• Excellent communication, negotiation, and stakeholder management skills, capable of aligning internal teams and external partners on product strategy.
• Results-driven mindset, with experience leading cross-functional teams to deliver complex projects on time and at scale.
• Bachelor’s degree in Business, Finance, Actuarial Science, or related field; advanced degree preferred.
• 10+ years of relevant experience in insurance, fintech, or related sectors, with exposure to digital and embedded insurance solutions.

Will be the nerve center of our customer support operations. You'll monitor real-time performance across phone, chat, and email channels, proactively identifying and resolving service level deviations before they impact customers. You'll lead a team of real-time analysts, coaching them to excellence while serving as the primary escalation point for operational challenges. Your decisions will balance customer experience, employee wellbeing, and business efficiency. You'll create and maintain playbooks for intraday management, execute tactical interventions including schedule adjustments and overtime management, and collaborate with Planning, Scheduling, and Operations teams to optimize resource allocation. You'll analyze performance metrics, identify patterns, and drive continuous improvement across all aspects of workforce management.

• Assist to coach and train sales assistant in products knowledge and customer service standards

• Assist in achieving monthly sales target of the shop

• Assist in monitoring stock delivering & processing

• Assists in stock replenishment activities

• Assists in stock-take (routine, ad-hoc and/ or annual)

• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same

• To assist in product display arrangement and visual merchandising

• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations

• To assist in maintenance and cleaning of shop premises

• To assist in stock take (routine, ad-hoc & annual) as and when required

• Update to Shop Manager on staff performance

• Update to Shop Manager if any Customer feedbacks

• Implement/execute sales & promotion plans as and when required

• Any other legal assignments requested by management from time to time

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for an experienced Payment Product Manager to lead and scale our payment capabilities across Southeast Asia. This role will act as the key bridge between business, technology, and regional stakeholders

The ideal candidate comes from the payment industry, understands payment flows end-to-end, and is confident engaging both technical and cross-border stakeholders.

Key Responsibilities

• Own the end-to-end payment product lifecycle (integration → optimisation → scaling).
• Collaborate closely with Vietnam tech team on system integration, enhancements, and roadmap execution.
• Liaise directly with Cross Country team on payment gateway integration, technical alignment, and issue resolution.
• Translate business requirements into clear product documentation (PRD/BRD/flow diagrams).
• Drive payment performance optimisation (success rate, latency, settlement accuracy).
• Manage payment incidents, reconciliation gaps, and operational escalations.
• Ensure compliance with scheme rules and local regulatory requirements.
• Support commercial launches and new market expansions from a payment capability standpoint.

• Minimum 6 years of experience in the payment industry (PSP, fintech, acquirer, payment gateway).
• Strong understanding of payment flows: authorization, clearing, settlement, reconciliation.
• Hands-on experience with API integration and working closely with engineering teams.
• Experience working with cross-border teams, particularly China-based stakeholders.
• Strong stakeholder management and communication skills.Structured, analytical, and detail-oriented.
• Experience supporting both online and offline payment solutions (POS, QR, card, e-wallet) is a plus.
  

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

• Proficient in English and Chinese, due to having Chinese clients to communicate with.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
  

As a Project Delivery Executive, you’ll play a key role in supporting the successful delivery of AI data labeling projects for global clients. You’ll work alongside our Delivery, Sales, Engineering, and Community teams to ensure projects are set up smoothly, run efficiently, and meet our quality standards.

This role is ideal for someone early in their career who wants to grow in the world of project management, operations, and AI delivery. You’ll get hands-on experience across the project lifecycle—while being mentored by experienced team members.

High performers can expect to grow into more senior roles within 12–18 months, including project ownership and client management responsibilities.

Responsibilities

• Support the execution of client projects across setup, quality checks, and annotator coordination
• Assist in building project documentation, guides, trackers, and standard workflows
• Monitor task progress and raise any delivery blockers or risks to the project team
• Communicate clearly with internal stakeholders and—depending on the project—with clients
• Help ensure operational tasks (e.g., naming conventions, daily reports, submissions) are done accurately and on time
• Contribute to process improvements, knowledge sharing, or internal initiatives within the Delivery team

• 0–2 years of relevant experience in operations, project coordination, or internship roles (fresh graduates welcome)

• Familiar with Google Workspace (Docs, Sheets, Drive)
• Strong attention to detail, time management, and follow-through
• Self-motivated and eager to learn quickly in a fast-moving environment
• Clear communicator—both written and verbal (English proficiency required)
• Positive, open-minded attitude with a growth mindset
• Possess interest in AI and experience in dabbling with AI agents and automation is a great plus
• Applicants in and outside of Malaysia are welcome to apply. Should you be located outside of Malaysia, you will be considered for a fully remote position.