Get to Know the Team

At Grab, we are driving the next phase of growth by expanding our network of F&B merchants and enhancing omnicommerce solutions. This team is the engine of our expansion, focusing on acquiring new partners for services such as Dine-Out Deals, Reservations and Loyalty. This commercial role plays a pivotal role in identifying opportunities and ensuring a seamless onboarding experience for new merchants entering the Grab ecosystem.

Get to Know the Role

As part of the GrabFood Commercial Malaysia team, you will identify and build relationships with F&B merchants to drive the adoption of Grab's innovative services. Reporting to the Sales Team Leader, you will work with potential partners to implement acquisition strategies that align with Grab's goals. Your role will involve sourcing high-value leads, managing sales pipelines, and onboarding merchants onto platforms such as Dine-Out Deals and Reservations. You will work in Kota Kinabalu onsite, and may require travel.

The Critical Tasks You Will Perform

Merchant Acquisition & Onboarding

• Identify and secure partnerships with high-value F&B merchants to lead volume and growth for Grab's omnicommerce services.
• Reach out to key market players through cold calling and networking to close deals.
• Help with onboarding new merchants, ensuring a smooth transition into Grab's ecosystem and setting them up for success.
• Drive the use of services including Dine-Out Deals and Reservations.

Lead Generation & Pipeline Management

• Independently source strategic F&B leads to maintain a healthy and sales pipeline.
• Update the daily sales pipeline systematically to ensure accurate forecasting and goal progression.
• Demonstrate experience maintaining an organized and up-to-date pipeline of opportunities in understanding processes and tracking work.

Strategy Execution & Market Insights

• Implement acquisition strategies and initiatives effectively to meet team and organizational goals.
• Stay updated on market trends, industry developments, and competitor activities to provide actionable feedback and insights.

Get to Know the Team

You'll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.

Get to Know the Role

You will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.

You will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.
• Drive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.
• Identify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.
• Conduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.
• Analyze performance data to develop initiatives that increase revenue and profitability in line with targets.
• Monitor market and competitor trends to identify opportunities for category growth.
• Collaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.
• Partner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

• Execute manual test cases and report defects with clear documentation.

• Perform functional, regression, integration, user acceptance (UAT), and end-to-end testing.
• Analyze complex software systems to identify root causes of issues.
• Collaborate with cross-functional teams throughout the Agile/Scrum development process.
• Prepare and deliver detailed reports on testing progress, defect status, and test coverage.
• Participate in daily stand-ups, sprint planning, and retrospectives.
• Recommend and implement process improvements to enhance QA effectiveness.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• 2 – 5 years of professional experience in software testing or a similar QA role.
• Proven experience in Automate & manual testing for web, mobile, and API platforms.
• Proven experience in preparing coding for automation test in JavaScript/TypeScript.
• Strong analytical and problem-solving abilities.
• Good command of English communication, both written and verbal.
• Self-motivated, detail-oriented, and results-driven.
• Experience with Playwright or Cypress is an advantage.
• Domain knowledge in finance, healthcare, or e-commerce is a plus.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

As an Information Technology Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Responsible for overseeing the security, integrity, and maintenance of IT systems, ensuring that systems are well maintained and IT procedures robust.
• Extensive interactions with business counterparts driving business readiness and contingency activities, system installations and liaison with business users for acceptance of deliverables, initiatives, and compliance KPI’s.
• Develops and implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made.
• Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained.
• Participates in the negotiations for installations, service and maintenance agreements of all IT system, project managing the process and ensuring that licensing and upgrades are kept in date.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

The Production Support Specialist is responsible for creating, managing, and optimizing production schedules and warehousing to ensure efficient use of resources while meeting customer demand, delivery timelines, and quality standards. This role coordinates closely with procurement, manufacturing, logistics, and sales to maintain smooth production flow and minimize downtime or shortages.

Key Responsibilities

• Develop and maintain daily, weekly, and monthly production schedules
• Analyse demand forecasts, sales orders, and inventory levels to plan production
• Coordinate with procurement to ensure raw materials and components are available
• Monitor production progress and adjust schedules as needed to address delays or changes
• Optimize capacity utilization, labor, and equipment efficiency
• Communicate production plans clearly to manufacturing and operations teams
• Track key performance indicators (KPIs) such as output, lead times, and inventory levels
• Identify and resolve production bottlenecks or inefficiencies
• Maintain accurate production records and reports in MRP systems
• Support continuous improvement initiatives and cost-reduction efforts

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:
We are seeking a proactive and detail-oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third-party providers, responding to customer cases, and preparing transaction remittances.

Job Responsibilities:

• Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.

• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
• Contribute to daily settlement procedures and data entry into the ledger system.
• Perform daily settlement tasks under the supervision of senior staff members.
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

• Well organised with high accuracy levels, attention to detail
• Skillful with MS Office (especially Excel)
• High proficiency in both English and Mandarin
• Work well in a team and be able to work autonomously and take ownership of tasks
• Excellent communication skills and strong organizational and time management skills
• Familiar with MT4/MT5 Trading system is a plus
• Students are welcome to apply as well

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts payable/receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Expense Management: Ensure timely and accurate receipt and payment of all bills and invoices. Prepare and process expense reports and ensure proper documentation and approval. Ensure accuracy of GL and timely accruals.
• Reconciliation: Perform daily sales reconciliation and statement posting. Assist in bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with vendors, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.
• Administrative: Manage administrative purchases for the store. Provide administrative support to the store as needed and assist with special projects as assigned.
• Store Performance: Contribute with input and provide expertise to the BNOM to enable performance.

Primary Responsibilities

• Provide timely human resources services to the internal clients across the APAC countries under the Regional Shared Services Centre, which include liaising with different countries HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.

• Focus of the Specialist:

  • Employee Welfare (including Employee ID Administration, Employee Mobility Administration and Expatriate Administration)

  • Human Resources Information System – HRIS (including HR Sharepoint and HR Teamsites / Intranet, Social Media – Viva Engage & local statutory board portal support).

  • Talent Management (including Hire-to-Retire process administration).

Specific Responsibilities

• Provide timely and effective services in various functions / areas of the HR Service Centre in meeting the Service Level Agreement (SLAs) and the stakeholders’ concern, particularly on Payroll and Benefits matters.

• Performs the day-to-day HR service centre processing, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as liaison with different stakeholders in APAC countries.

• Act as the Employee Lifecycle Champion to ensure the accurate and effective delivery of HR solutions in line with the governed policies of the APAC countries, as well as compliance to the country-specific legal requirements:

  • Partner with countries HR Business Partner and business stakeholders to facilitate the pre-onboarding of the new hires, promotions, transfers, and other compensation actions

  • Troubleshoot gap and delays of the HR transactions & resolve with a long-term efficient solutions.

  • Develop training materials and educate employees on the usage of existing / new / updated systems to equip employees with the necessary knowledge to deal with APAC HR Shared Services.

  • Handling the employees’ request, inquiries and complaints, at the first call resolution where possible.

• Perform the ongoing day-to-day HRIS and data update / upkeep between various system platforms (such as Workday, Dayforce/Ascender HRIS, SmartRecruiter, BOSS, etc.) to ensure the smooth running of HR operational activities.

• Handle & coordinate new employees’ pre-onboarding process to ensure the timely onboarding of the talent across APAC countries.

• Provide support on data, report from all platforms, and consolidate data into meaningful reports and presentations.

• Provide comprehensive analytical and reporting support to identify opportunities to impact operational results, make changes to processes, and support strategic initiatives.

• Serves as point of contact for Managers and Employees to answer HR Systems, and Self Service questions and resolve issues. Follows up in a timely and efficient manner to ensure line manager questions and issues are resolved and routed appropriately.

• Managing the administration support, including HRIS administration, payroll processing, letters and contracts preparation.

• Facilitate and support C&B annual activities including the annual salary review and bonus plan.

• Ensure the daily activities in the HR service centre are comply to the standard work procedures and related legal requirements.

• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.

• Maintain a high performance culture within the service centre.

• Analyse variances in operations and initiate cost reduction as appropriate.

• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role summary:

Marketing Specialist (Malaysia). Support a Fintech leader's MY growth through field events, partner marketing, and content localisation. You’ll own end-to-end logistics and sales support. Requires 3+ years’ experience, B2B preference, and fluency in both English and Bahasa Malaysia.

Role: 

• Execute the Malaysia field marketing calendar end-to-end, including industry events, networking formats, vendor coordination, and post-event lead capture.
• Partner with Sales and Partnerships teams to define audience targeting, manage invite operations, and oversee post-event follow-up cadences.
• Co-design and launch joint marketing initiatives with priority partners, spanning webinars, email campaigns, social media, and bespoke B2B content.
• Build and maintain partner marketing toolkits, including one-pagers, pitch decks, and landing pages tailored to the Malaysian SME and Growth segments.
• Coordinate the production of localised case studies, customer stories, and vertical narratives by collaborating with writers, designers, and external agencies.
• Localise global brand messaging and assets—including nurture emails and event collateral—to ensure they resonate culturally and linguistically within the MY market.
• Support performance marketing and competitor campaigns by providing local insights, creative briefs, and rigorous QA of copy and tracking links.
• Build and maintain comprehensive dashboards to track lead generation, opportunity pipeline, and the overall ROI of Malaysian marketing activities.
• Manage the Malaysia asset repository, ensuring all content is organised, up-to-date, and effectively utilised across all partner and sales channels.

You:

• BA/BS degree or equivalent experience

• 3+ years of experience in marketing, specifically within field marketing, partner marketing, or integrated campaigns; experience in B2B Fintech or SaaS is strongly preferred.
• Native-level fluency in Bahasa Malaysia and professional proficiency in English is a must to effectively localise content and engage local stakeholders.
• Demonstrated track record of executing events and content programmes that directly influence sales pipeline and revenue growth.
• Comfortable working across the full campaign lifecycle, from high-level strategy and briefing to granular operations and vendor management.
• Strong project management skills, with the ability to run multiple concurrent workstreams and hit deadlines across different time zones.
• Proficient with marketing technology stacks, including CRM/Automation tools (e.g., Salesforce, HubSpot, or Marketo) and event management platforms.
• Analytical mindset with the ability to build basic reports, track UTMs, and recommend optimisations based on performance data.
• Resilient and proactive, with the ability to thrive in a fast-paced environment where priorities evolve quickly.

Contract type: 12 months fixed-term contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Primary Responsibilities

• Provide timely human resources services to the internal clients across the APAC countries under the Regional Shared Services Centre, which include liaising with different countries HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.

• Focus of the Specialist:

  • Compensation & Benefits (including Payroll, Fringe Benefits Administration & Reward Administration)

  • Human Resources Information System – HRIS (including HR Sharepoint and HR Teamsites / Intranet, Social Media – Viva Engage & local statutory board portal support).

  • HR Policy, Procedures & Process Flow (including Legal & Standard Compliance, Global/Regional Reporting, Documentation & Archive Practise)

Specific Responsibilities

• Provide timely and effective services in various functions / areas of the HR Service Centre in meeting the Service Level Agreement (SLAs) and the stakeholders’ concern, particularly on Payroll and Benefits matters.

• Performs the day-to-day HR service centre processing, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as liaison with different stakeholders in APAC countries.

• Act as the Payroll Champion to ensure the accurate and effective system configuration in line with the short-term and long-term plans of the APAC countries, as well as compliance to the country-specific legal requirements and IT governance standards:

  • Review, design, test and implement HRIS related solutions (such as Dayforce/Ascender HRIS, Technosoft HRIS, SmartRecruiter, HR dashboard, etc) to drive HR operational effectiveness.

  • Maintain and review existing systems and recommend improvements / standardization / upgrading. Review HRIS data to ensure quality and relevance of its solutions/programs to stakeholders.

  • Diagnose and troubleshoot issues relating to software packages, hardware issues, security, password problems, etc., as part of supporting stakeholders' day-to-day IT queries/requests.

  • Develop training materials and educate employees on the usage of existing / new / updated systems to equip employees with the necessary knowledge to operate such systems.

  • Work closely with external IT vendors/consultants on system upgrade/improvement initiatives to facilitate smooth running of such initiatives.

• Manage the ongoing day-to-day HRIS and data integration between various system platforms (such as Workday, Dayforce/Ascender HRIS, SmartRecruiter, BOSS, etc.) to ensure the smooth running of HR operational activities.

• Develop the expertise to access data, report from all platforms, and consolidate data into meaningful reports and presentations.

• Provide comprehensive analytical and reporting support to identify opportunities to impact operational results, make changes to processes, and support strategic initiatives.

• Managing the administration support, including HRIS administration, payroll processing, letters and contracts preparation.

• Act as the Compensation & Reward Champion to support the design and implementation of the compensation and benefit programs to meet the different countries’ objectives for internal equity and external market competitiveness:

  • Provide support on the design, review and recommend system solutions that could deliver effective compensation strategy for APAC countries.

  • Conduct competitive market analysis of total C&B practices through participation in relevant compensation surveys across APAC countries.

  • Provide analysis based on the internal data about the organization's current employee population and future HR needs along with external market data for countries HR Business Partner to develop reward budgets and forecasts.

  • Design, analyse, evaluate and grading of jobs leading to maintenance of the Company’s job structure and levelling.  Also collaborate with countries stakeholders to ensure proper leveling within the organization’s job framework; perform job audits.

  • Provide guide to stakeholders on HR applications usage, as well as provide support to internal stakeholders.

  • Partner with countries HR Business Partner and business stakeholders to facilitate the compensation for new hires, promotions, transfers, and other compensation actions;

• Ensure compensation programs are consistently administered in compliance with internal policies, historical practices, and applicable federal, state, and local statutory requirements in the APAC countries.

• Facilitate and support C&B annual activities including the annual salary review and bonus plan.

• Ensure the daily activities in the HR service centre are comply to the standard work procedures and related legal requirements.

• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.

• Maintain a high performance culture within the service centre.

• Analyse variances in operations and initiate cost reduction as appropriate.

• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Communication Strategy & Operations:

▪ Develops and implements a location communication strategy in order to ensure a positive image of Continental and position the location as employer of choice and good citizen of the community internally and externally
▪Ensures alignment of all communications to corporate, BA and local business objectives, by constantly exchanging with and aligning with Communications Tire (Excludes Business focused communication, e.g. Marketing)
▪ Establishes and maintains good relations with the local media, the local authorities, important institutions and the community as speaker of location
▪ In-charge of editing all location's HR related communication systems, platforms, materials, press releases, media statements, articles, presentations, speeches, etc. according to the corporate guidelines
▪ Manages the internal communication with all stakeholders by promoting Continental as attractive employer internally
▪ Responsible for implementing internal communication tools (newsletter, internal letter, info boards, intranet, internal TV, town-hall meeting, etc.) in order to ensure a motivate workforce in the location
▪ Recommends, writes and disseminate information relevant for the location in internal media (local and central)
▪ Supports the local management in internal and external labor relations communication
▪ Define, develops and implements with the management a crisis communication strategy for the location
▪ Actively consults and supports the management in all communication topics
▪ Provides communication training to Management/Supervisors
▪ Prepare and Manage the approved communication budgets
▪ Handle related communication administration activities

CBS / PROMT /POMS:

▪Lead as CBS and PROMT Facilitator for PJ-Non manufacturing organization
▪Develop & Implement local CBS implementation roadmap with local management approval.
▪Actively cooperate and align with BA APAC CBS Coach on the methodology and reporting of CBS approach. 
▪Seek and identify CBS opportunities  and initiate improvement projects with local management.

▪Support projects CBS & PROMT :facilitation and coaching, ensures Continental standards for CBS & PROMT methods are applied.
▪Develop and train employees in PROMT and CBS Admin methods to integrate the culture into daily work            ▪ Develop and maintain local CBS & PROMT Ambassador  team                                                                            ▪Coach project managers/leaders on CBS & PROMT in their on site projects
▪Monitor and Manage PoMS for the location which involves training employees, owners, consistent reporting on PoMS status
▪Plan, Design and Facilitate workshops based on CBS and PROMT methodology to support the business strategy                                                                                                                                                                       ▪Ensure Best Practice/Benchmark exchange on CBS/PROMT and POMS. Ensure efficient reporting & sharing across the local organization
▪Responsible for annual CBS day in the location