You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Conduct classroom training for New Hire operators
• Plan, develop, and deliver technical training sessions to Direct Labor employees
• Develop criteria to evaluate the effectiveness of training activities
• Develop training materials
• Document training events
• Compile and publish training metrics
• Identify potential quality problems, compliance gaps, and possible process efficiency improvements to production management
• Provide feedback and corrective action from the daily defect review
• Train and certify Direct Labor on general training and production process
• Participate in SGA / Team Excellence activities
• Conduct MSA to operators

Vestech Energy Sdn Bhd is a focused residential home Solar servicing force aims helping homeowner to generate and manage energy cost more effectively in a completely hassle-free way. Vestech Energy is a subsidiary of Solarvest Holdings Berhad which was founded in 2012 with the vision to create a world where clean energy is easily accessible to many.

The Customer Operations Executive serves as the primary point of contact between Vestech Energy and its clients following project handover. This role focuses on these areas:

1. Project Communication, Client Management & Reporting

• Monitor project and system timelines to ensure timely completion and delivery.
• Prepare and submit weekly project progress reports.
• Handle client enquiries and provide timely updates on project status.
• Maintain clear and professional communication with clients throughout the project lifecycle.

2. Customer Experience & Satisfaction

• Drive customer satisfaction initiatives by keeping clients informed and engaged throughout their project journey.
• Conduct customer experience and satisfaction surveys.
• Gather, analyse, and report customer feedback to identify opportunities for service improvement.
• Support the development and implementation of customer retention and engagement strategies.

3. Administration & Cross-Functional Support

• Work closely with various departments to support operational initiatives.
• Collaborate with internal and external stakeholders to resolve issues and improve processes.
• Organise and maintain departmental documentation and customer records, ensuring accuracy, accessibility, and compliance.
• Perform data analysis to support decision-making, reporting, and continuous improvement initiatives.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English. Mandarin speaking is an added advantage.
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Customer Service, Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

To oversee daily facility operations, ensure reliability of building systems, and manage the performance of the Integrated Facilities Management (IFM) service provider to meet safety, quality, cost, and compliance objectives.

Key Responsibilities

1. Daily Operations & Maintenance

• Oversee day-to-day maintenance of building systems (HVAC, electrical, plumbing, fire protection, utilities, etc.)
• Ensure all critical systems operate efficiently with minimal downtime
• Review and approve preventive and corrective maintenance plans
• Monitor work orders, service requests, and completion timelines
• Ensure asset reliability and lifecycle management

2. IFM Supplier Management

• Act as the main point of contact for the IFM provider
• Manage IFM contract scope, deliverables, and KPIs/SLAs
• Conduct regular performance reviews and audits of IFM services
• Validate manpower deployment, competency, and service quality
• Drive continuous improvement and cost optimization initiatives
• Ensure compliance with contract terms and escalation management

3. Safety, Health & Environment (EHS)

• Ensure compliance with all safety regulations and company EHS policies
• Lead incident investigations and corrective/preventive actions
• Conduct regular safety inspections and audits with IFM
• Promote a strong safety culture across operations

4. Compliance & Regulatory

• Ensure facility complies with local authority requirements (e.g., fire safety, environmental, building regulations)
• Manage audits, inspections, and certifications
• Maintain proper documentation and records for compliance

5. Budget & Cost Control

• Develop and manage OPEX and maintenance budgets
• Track IFM contract costs and ensure value for money
• Review quotations, approve expenditures, and control cost leakage
• Identify cost-saving opportunities without compromising service levels

6. Project & Improvement Management

• Lead minor projects, upgrades, and retrofit works
• Coordinate with engineering and project teams for expansions or modifications
• Drive reliability improvement and energy efficiency initiatives

7. Stakeholder Management

• Work closely with internal stakeholders (operations, engineering, EHS, finance)
• Communicate service performance and issues effectively
• Handle escalations and ensure timely resolution

8. Reporting & Performance Monitoring

• Track and report KPIs such as:
  • Equipment uptime
  • Response and resolution time
  • Preventive maintenance compliance
  • Safety performance
  • Cost
• Prepare monthly/quarterly reports for management review

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

NielsenIQ’s Operations Client Partner takes data from retailers and transforms it into weekly deliverables that provide our clients with sales and distribution insights. We’re a fun, smart team full of curious minds who are constantly learning from each other and from our clients. We’re a global company operating in 100+ markets, which means your career could go anywhere.

We put our clients at the centre of what we do, underpinned by NielsenIQ’s values of Integrity, Responsibility, and Passion. We work hard, and everyone contributes to a team-oriented environment of learning and fun. NielsenIQ also places great importance on giving back to the community. In fact, we take a day out of the office every year to contribute to community initiatives and provide opportunities to get involved in company programs that promote social good, social outings, as well as personal health and wellbeing.

Within Operations, your role is to support the needs of our clients in various ways, from answering queries to translating client needs into technical specifications and then working with stakeholders to ensure timely and accurate deliveries.

Acts as front and face for the operations team, both internally towards our Client Services team and directly with Clients: 

• Acts as front-facing point of contact for client queries related to operational deliveries 

• Initial analysis of client requests and raises tickets brought by Clients or Client Services through the appropriate channel 

• Proactively manages communication with client/client services team around potential delays, risk to delivery and impact of changes to client deliverables 

• Manage client expectations regarding operational technical possibilities around our product offerings and data quality 

• Communicate operational improvement initiatives in a clear and understandable manner to internal stakeholders and your clients 

Responsible to lead and drive the operational design, solutioning and delivery of client requests: 

• Capture client requirements around client delivery setups and adaptations, interpreting the client's needs and working with different stakeholders to provide the best solution 

• Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests 

• Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required 

• Monitor clients' tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise 

• Ensures delivery of changed/new client deliveries as per agreed criterias. This may require the execution of a final quality check/validation prior to delivery. 

• Setup and maintain your client's delivery specifications using the Change Order Forms 

• "Advocate" of clients to constantly improve our technical solutions by critically questioning existing solutions and processes in order to meet our competitive position as market leader 

• Build knowledge to become Knowledge Champion as per Client Allocation sheet 

• Support/Execute on Business as Usual Administration and Project Tasks

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

As a Business Process Management (BPM) Specialist at SanDisk, you will support the analysis, documentation, and improvement of business processes across Global Operations. Working closely with cross-functional teams, you will assist in identifying inefficiencies, analyzing data, and helping to implement data-driven solutions that improve workflow efficiency and support decision-making.

This role provides an excellent opportunity to gain hands-on experience in business process optimization, data analytics, report automation, and digital transformation initiatives. You will work alongside experienced professionals and contribute to projects that drive operational excellence through continuous improvement and scalable process design.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct business process mapping and assessments to identify gaps and areas for improvement in current workflows.
• Lead projects requiring coordination and management of global resources, ensuring transparency and timely delivery of project milestones.
• Collaborate closely with business units to ensure cross-functional project progress aligns with scope, timeline, and original ROI expectations.
• Assist in documenting and analyzing business processes to identify areas for improvement.
• Contribute to the creation of business requirement documents, test cases, and proof-of-concept efforts.
• Support the development of dashboards and reports using tools like Power BI, Tableau, or Spotfire.
• Help gather and analyze operational data to support business decision-making.
• Participate in automating manual processes and reports to improve efficiency and accuracy.
• Collaborate with senior analysts and IT teams to support the rollout of new process and data solutions.
• Promote a continuous improvement mindset by applying lean and agile methodologies and deploying advanced analytics solutions.

Job Description

This position is expected to provide Test Operations and Engineering support for products post manufacturing release and deliver operational excellence through cost reductions, OEE, yield and cycle time improvements to achieve our test KPI goals with our Test Manufacturing Sites (Internal and Outsourcing Suppliers) in Malaysia, Thailand, Singapore and across Asia (Taiwan, China, Korea). This position reports into Operations Engineering Department (OED).

Key Responsibilities

• Responsible for Test Operations interface to Renesas Product Groups and other functional teams (Supply Chain, Quality, Packaging, Foundry, PMO) across US, Japan, India, Malaysia, and China on all phases of product lifecycle
• Execute daily test operations activities with internal factories and test OSATs to ensure customer delivery fulfillment (i.e. Lot tracking and dispositions, Test Program releases, Hardware Troubleshooting/Repairs, Equipment up-time, Tester Utilization OEE tracking, Continuous Improvement Process, etc)
• Coordinate Probe/Final Test transfer from New Product Introduction to High Volume Manufacturing from Renesas Product Group groups
• Execute new test capacity expansions (tester/ handler/ hardware) to ensure sufficient capacity and meet production demand
• Deployment of new tester/handler technology and test solutions to test manufacturing sites from test development
• Implement best known practices and process within test manufacturing sites
• Drive Gross Margins (OEE, Yield, Retest) improvement initiatives 

This position is expected to provide Test Operations and Engineering support for products post manufacturing release and deliver operational excellence through cost reductions, OEE, yield and cycle time improvements to achieve our test KPI goals with our Test Manufacturing Sites (Internal and Outsourcing Suppliers) in Malaysia, Thailand, Singapore and across Asia (Taiwan, China, Korea). This position reports into Operations Engineering Department (OED).

Key Responsibilities

• Responsible for Test Operations interface to Renesas Product Groups and other functional teams (Supply Chain, Quality, Packaging, Foundry, PMO) across US, Japan, India, Malaysia, and China on all phases of product lifecycle
• Execute daily test operations activities with internal factories and test OSATs to ensure customer delivery fulfillment (i.e. Lot tracking and dispositions, Test Program releases, Hardware Troubleshooting/Repairs, Equipment up-time, Tester Utilization OEE tracking, Continuous Improvement Process, etc)
• Coordinate Probe/Final Test transfer from New Product Introduction to High Volume Manufacturing from Renesas Product Group groups
• Execute new test capacity expansions (tester/ handler/ hardware) to ensure sufficient capacity and meet production demand
• Deployment of new tester/handler technology and test solutions to test manufacturing sites from test development
• Implement best known practices and process within test manufacturing sites
• Drive Gross Margins (OEE, Yield, Retest) improvement initiatives 

The Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.
• This role is to support Korea Market.

Position Summary

Responsible for component lifecycle and PCN management, as well as the selection, qualification, application, failure analysis, and documentation management of components, materials, and chemicals, together with supplier evaluation.

Duties & Responsibilities

• Manage component lifecycle activities including obsolescence tracking, End-of-Life (EOL) and Product Discontinuation (PDN) notifications.
• Review and assess supplier Product Change Notifications (PCNs), coordinate cross-functional impact analysis (engineering, quality, manufacturing), and ensure timely implementation and documentation of approved changes.
• Support data extraction and market intelligence activities, including collection of industry and commercial data (e.g. component pricing and lead times) for components and materials registered in the ERP system.
• Support the maintenance and governance of material database, including classification, characterization, standardization, and data integrity of electronic components, materials, and chemicals.
• Provide technical expertise on component and material-related matters, including datasheet interpretation, component selection, alternate part recommendations, application guidance, failure analysis, storage and handling requirements, and coordination of engineering queries (EQs) from suppliers.
• Develop component and material selection, qualification, and application guidelines; establish test methodologies and qualification requirements to support reliable product design and supplier approval activities.
• Support the robust and reliable design-in/sustaining of components by providing technical guidance on component selection, lifecycle status, regulatory compliance, and supply assurance considerations.
• Lead component failure investigations, identify root causes and failure mechanisms, develop corrective actions, and support reliability validation and risk mitigation activities for critical components.
• Assess supplier technical capabilities, support supplier selection for key components, and conduct supplier audits or technical visits when required.

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

We are looking for an experienced People Operation Specialist to you will be an active contributor in a wide range of HR activities. This will involve providing support on day to day HR operations including  onboarding, offboarding, payroll, employee engagement, culture, HR reporting, etc. You will also get a chance to participate in a host of HR projects. This role will be reporting to our  Regional People Operations Lead.

As a People Ops Specialist, you will take charge of

• Handle onboarding, offboarding and transfer administration for all people movements such as new hires, promotions, transfers, re-designation, resignations and terminations
• Support new joiners’ onboarding and leavers’ offboarding process, including collating staff movement announcements, planning and executing teams orientation and other engagement programs such as office welcome tour, interns community program
• Coordinates office facilities contracts and related operations
• Monitor, upkeep and ensure security and accuracy of employees' records and documents in HRIS
• Maintain and update employee handbook, guidelines, policies, and process flows.
• Process employee requests for information and related employment visas, permits, and regulatory applications
• Generate timekeeping and deductibles reports for payroll.
• Generate and analyze HR reports to improve efficiency and effectiveness of people decisions
• Participate and contribute towards implementation of local and regional HR projects, strategies and initiatives.
• Execute Employer Branding initiatives to build a powerful B2B brand presence that attracts top of funnel candidates
• Assist in implementing Performance Management process and Employee Relations
• Facilitate setup of Employee Engagement activities, including but not limited to Company Team building, and Country Town Halls, games nights, AMAs, events, etc
• Partake in research and development of Culture building initiatives, as well as learning and development opportunities for employees
• Assist in streamlining current HR processes and payroll  & benefits procedures
• Other ad-hoc tasks as assigned such as office management and administrative functions

What we are looking for - the ideal profile

• 2-4 years of relevant experience in the same role
• Business partnering mindset, proactive to stakeholders’ needs
• Highly motivated, nimble, and takes initiative to take up new challenges
• Self-starter, agile, and able to work independently
• Passion to create an inclusive, high performance and fun work culture
• Resourceful team player who is confident to bring ideas to the table
• Detailed-oriented with strong people, organizational, and administrative skills
• Proficient in MS Office 365 and MS office suite, as well as Google Suite
• Must be degree qualified, preferably with a specialization in Human Resources or Social Sciences, such as Psychology, Sociology, Economics, Organizational Behavior, and the like
• Knowledge of employment laws, e.g. Labor Code, Statutory Benefits, OSH and the like,  is an advantage
• Able to start work immediately or with short notice is an advantage

Role Description:

• Responsible for providing engineering design support and solutions for crane systems and industrial lifting equipment within the assigned region. Ensures that designs meet technical specifications, safety standards, customer requirements, and company guidelines. Supports continuous product improvement and localization efforts.

Key Tasks :

• Design & Development: Create and modify crane and lifting equipment designs using CAD software, 3D software and adhering to engineering standards including global and regional requirements.
• Technical Support: Provide engineering support to regional sales, service, and project teams, resolving technical challenges during planning, installation, fabrication and operation.
• Compliance & Standards: Ensure designs comply with industry standards, safety regulations, and company quality requirements and Konecranes standard practices.
• Collaboration: Work closely with global and regional engineering teams, manufacturing, project and suppliers to ensure design safety, manufacturability and cost-effective solutions.
• Documentation: Prepare calculations, technical drawings, specifications, and reports for designs, ensuring accurate documentation for internal and customer use.
• Continuous Improvement: Identify design improvements, product optimizations, and efficiency enhancements, contributing to innovation initiatives.
• Project Support: Assist in engineering feasibility studies, quotations, and project planning for regional projects.
• Awareness of ISO 14001 & 45001 standard

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

Test Strategy & Development

• Develop cost-effective and high-efficiency test solutions for GaN and Silicon device families.
• Create, debug, and release test programs on discrete testers and mixed signal ATE platforms. Lead the transition of legacy platforms to new technology nodes.

Hardware Design & Requirements

• Lead the design reviews and acceptance of high-performance test interface hardware provided by external vendors.
• Design test hardware including load boards, probe heads, and sockets.
• Define test hardware requirements based on device specifications and characterization data

Execution & Sustaining

• Support New Product Introduction (NPI) through validation, release, and yield ramp activities.
• Provide sustaining support for production products and test platforms.
• Lead platform conversions and drive efficiency improvements across multiple ATE systems.

Technical Expertise

• Apply knowledge of wide bandgap semiconductors, power devices, and analog measurement techniques.
• Perform high-voltage and high-current testing safely and efficiently.
• Use lab tools such as oscilloscopes, DMMs, spectrum analyzers, and ATE debugging utilities.

Cross-functional Collaboration

• Partner with design, product, reliability, test, and operations teams to ensure smooth project execution.
• Organize technical data and present findings for engineering and management teams

The Site Reliability Engineer ensures the reliability, availability, and performance of web services and applications within the Python development squad. This role bridges development and operations, focusing on building scalable systems, automating processes using Python, and maintaining high service uptime. SREs work closely with Python developers, QA engineers, and product teams to embed reliability into every stage of the software lifecycle — leveraging Python as the primary language for tooling, scripting, and automation. 

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

• System Design & Maintenance: Design, implement, and maintain scalable, secure, and reliable systems, with Python-based services and microservices as the primary stack. 

• Monitoring & Observability: Build and manage monitoring, alerting, and logging systems using Python-native tooling (e.g. Prometheus clients, OpenTelemetry SDK, structlog); proactively identify and resolve performance issues. 

• Automation & Tooling: Develop and maintain automation tools and internal libraries in Python to streamline operations, reduce manual intervention, and support CI/CD pipelines. 

• Collaboration: Partner with Python development squads to ensure new features are designed with reliability in mind; conduct code reviews for reliability-critical paths; participate in Agile ceremonies. 

• Incident Management: Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence; participate in on-call rotations for critical systems; maintain runbooks in version-controlled Python projects. 

• Continuous Improvement: Drive initiatives to improve system performance, reliability, and scalability through Python best practices, including profiling, benchmarking, and dependency management. 

Qualifications: 

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. 

• Minimum 2 years in SRE, DevOps, or similar roles. 

• Strong Python proficiency — including async frameworks (asyncio, FastAPI), ORM frameworks (Django), testing (pytest), packaging (Poetry/pip), and scripting. 

• Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). 

• Familiarity with Infrastructure-as-Code tools such as Terraform or CloudFormation. 

• Strong problem-solving skills and ability to work effectively under pressure. 

• Excellent communication and collaboration skills for cross-functional teamwork. 

The Site Reliability Engineer ensures the reliability, availability, and performance of web services and applications within the Python development squad. This role bridges development and operations, focusing on building scalable systems, automating processes using Python, and maintaining high service uptime. SREs work closely with Python developers, QA engineers, and product teams to embed reliability into every stage of the software lifecycle, leveraging Python as the primary language for tooling, scripting, and automation.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• System Design & Maintenance: Design, implement, and maintain scalable, secure, and reliable systems, with Python-based services and microservices as the primary stack.
• Monitoring & Observability: Build and manage monitoring, alerting, and logging systems using Python-native tooling (e.g. Prometheus clients, OpenTelemetry SDK, structlog); proactively identify and resolve performance issues.
• Automation & Tooling: Develop and maintain automation tools and internal libraries in Python to streamline operations, reduce manual intervention, and support CI/CD pipelines.
• Collaboration: Partner with Python development squads to ensure new features are designed with reliability in mind; conduct code reviews for reliability-critical paths; participate in Agile ceremonies.
• Incident Management: Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence; participate in on-call rotations for critical systems; maintain runbooks in version-controlled Python projects.
• Continuous Improvement: Drive initiatives to improve system performance, reliability, and scalability through Python best practices, including profiling, benchmarking, and dependency management.

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

• Minimum 2 years in SRE, DevOps, or similar roles.
• Strong Python proficiency — including async frameworks (asyncio, FastAPI), ORM frameworks (Django), testing (pytest), packaging (Poetry/pip), and scripting.
• Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker).
• Familiarity with Infrastructure-as-Code tools such as Terraform or CloudFormation.
• Strong problem-solving skills and ability to work effectively under pressure.
• Excellent communication and collaboration skills for cross-functional teamwork.

You will play a crucial role in designing and analyzing structures for various building projects, ensuring safety, efficiency, and compliance with local regulations.

• Assist on structural design projects for a diverse range of buildings and structures
• Works on detailed or routine engineering assignments involving structural analysis and design.
• Collaborate with architects, contractors, and other engineering disciplines to resolve technical issues and ensure project success
• Stay up-to-date with the latest industry trends, technologies, and building codes
• Mentor and provide technical guidance to entry level engineers

To work on the following tasks with guidance:
1. To setup functional test system for product lines based on test specification (PAV) provided by PTE team
accordingly to following requirement:

• To track project budget and ensure equipment cost within the planed budget.
• On time delivery of test systems to the production line according to project milestone (include manage of equipment, hardware interface and mechanical jig and fixture purchase)
•  Release the test system according to Test System Release Procedure.
• To train and coach maintenance team to be able to handle test system breakdown more effectively and maintain test system in achieving FPY (NTF related FOR) and OEE target. (eg. Propose Preventive Maintenance plan, analysis tool of breakdown causes, Test System Setup guideline and test fixture and job design concept)
• Apply standardization in functional area to have lean process across projects.
• To participate in project meeting to clarify plant/ production requirement on test system.

3. Responsible on full test implementation according to test procedure according to PAV defined by PTE team
and achieve defined test coverage, make sure alignment and calibration process (such of flashing of
memory, tuner alignment/ calibration.) is in line with test procedure.

4. To support line for trouble shooting in test system.

5. General support on the following:

• To support operation on functional area performance in FPY, TFOR, OEE
• To analyze MIS data and coordinate improvement activities on test time reduction and machine efficiency.
• Early involved in new model concept discussion with PTE/CoC and TEF7, to ensure smooth handling from new project set up team after SOP.

6. Any other TEF7 related duties assigned to.

As a Staff Equipment Engineer specializing in sputter media, you will be responsible for overseeing the operation, maintenance, and continuous improvement of sputtering equipment used in the production of hard disk media. You will work closely with cross-functional teams to ensure optimal equipment performance, minimize downtime, cycle time improvement and contribute to the development of new processes and technologies.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day equipment maintenance activities, troubleshooting, and line issue management to ensure high equipment availability and minimal production downtime.
• Lead equipment reliability, maintenance, and engineering improvement initiatives to support stable and efficient manufacturing operations.
• Drive preventive and predictive maintenance strategies to improve equipment reliability, reduce failures, and sustain long-term operational performance.
• Lead equipment upgrades, machine conversions, and technology improvements to support next-generation HDD product requirements.
• Manage new equipment installation, commissioning, and acceptance testing to ensure systems meet operational, safety, and process specifications before production release.
• Monitor and analyze equipment performance, reliability, and OEE data to identify improvement opportunities and drive operational excellence.
• Lead root cause analysis for equipment failures, implementing effective corrective and preventive actions to prevent recurrence.
• Collaborate with Process Engineering and Sputter Yield teams to improve yield performance, reduce defects, and enhance process capability.
• Coordinate closely with Production, Quality, Facilities, and other cross-functional teams to ensure smooth production operations and achieve manufacturing targets.
• Manage engineering projects related to equipment upgrades, modifications, and system improvements, ensuring timely execution within scope and budget.
• Provide technical leadership, guidance, and mentorship to junior engineers and technicians to strengthen team capability and technical competency.
• Develop and maintain engineering documentation, including SOPs, maintenance procedures, and best practices for equipment operation and sustainment.
• Ensure all equipment and related systems comply with safety regulations, company policies, and industry standards.
• Support continuous improvement initiatives by introducing new technologies, automation solutions, and engineering best practices.
• Strengthen knowledge sharing and technical skill development within the engineering team to build a high-performing equipment engineering organization.
• Maintain strong collaboration with OEM suppliers and technical partners to support equipment upgrades, troubleshooting, and technology development.
• Perform other duties and responsibilities as assigned by management.

We are seeking a highly skilled and innovative senior engineer to lead our technical team in bringing new products to market within a dynamic environment. In this role, you will lead and contribute to the development and implementation of advanced test engineering strategies for our cutting-edge storage products. Below are the key responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Optimize Test Strategies: Design and execute efficient test plans, test time, yield, and quality to meet factory financial goals. Identify cost-effective testing methods through troubleshooting, validation, and continuous improvement.
• Lead and Collaborate on Engineering Solutions: Lead and implement innovative engineering solutions while collaborating with cross-functional teams to ensure project success under competitive timeline.
• Champion Innovation and Cost Efficiency: Collaboratively integrate advanced testing technologies, research, and adopt cost-saving solutions like Test Time Reduction (TTR) and new test platforms, driving CAPEX reduction. Continuously improve test programs and test infrastructure to enhance product quality and reliability.
• Technical Expertise and Support: Provide leadership in electrical failure analysis (EFA), exploring new test method/EFA technique to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
• Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
• NPI Support: Lead NPI projects, ensuring smooth transfer of test technology to mass production.
• Knowledge Sharing and Mentorship: Mentor junior engineers, promote best practices, and facilitate knowledge transfer through technical training.