Total 33 Purchasing Officer job vacancies in Johor

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and taking ownership for my part in its delivery.
• Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
• Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfilment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.

• Ensure smooth and timely process flow
• Ensure accurate and timely data entry into operational system
• Track & Trace files and reporting
• Ensure documents timely sent to customer or broker for customs purpose
• Use workflow on daily basis
• Ensure accurate and timely client and vendors billing
• Interact with customers in arranging shipments and meeting the standards
• Meet compliance at all times
• Understand department process flow
• Meet KPI standards in accordance with the company's procedures
• Meet company standards of 52 hours training per year

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key responsibilities include:

• Provide capacity building to the targeted smallholders, local champions, and any selected stakeholders.
• Provide any intervention relevant to project goals, such as oil palm BMP reg ag training & coaching, RSPO certification, develop composting unit, facilitate replanting program, farmer organizations empowerment, etc. 
• Communicates intensively and regularly with internal and external stakeholders in the project, including governments, private sectors and other project partners.
• Represent SNV and actively involved in any professional platform such as RAD KSB.
• Support MNE activities in data collection and assuring data quality.
• Contribute to the report development by providing relevant data and information.
• Support Project Manager in monitoring the quality-of-service delivery and effectiveness of applied methodology..