Loop1® is a leading global IT Operations Management (ITOM) company and SolarWinds® Elite Partner, recognized for our expertise in the SolarWinds Observability, Database, and IT Service Management Platform. Alongside SolarWinds, we partner with a growing range of complementary solutions to provide greater flexibility and value for our clients. At Loop1, we empower organizations to ‘Know What’s Next’ through our unique L1M3 (Loop1 Monitoring Maturity Model) framework and our innovative approach to Data Fusion. By combining IT data with actionable business insights, we enable organizations to plan, deploy, and measure digital transformation projects, driving operational efficiency and maximizing the overall value of their IT operations.
We provide the most comprehensive training and professional services for SolarWinds customers worldwide. Our tailored training programs prepare IT teams to meet specific business challenges and maximize the value of their SolarWinds environments, while our professional services ensure organizations can plan, deploy, and optimize SolarWinds solutions for peak performance and ROI.
Headquartered in Austin, Texas, with offices in the United Kingdom, Ireland, Germany, and Sri Lanka, Loop1 has a truly global presence. Our team of over 110 employees across 4 continents supports clients in more than 60 countries. With 38+ SolarWinds Certified Professional (SCP) engineers and deep certifications across Cisco®, Microsoft®, and VMware®, our team brings unmatched expertise to every engagement.
At Loop1, we bring warmth, experience, and humanity to everything we do—whether it’s instructor-led training, on-site or remote professional services, proactive managed services, or infrastructure solutions. By unifying insights across networks, servers, applications, databases, and more, we help our clients unlock the full potential of their IT operations and drive lasting success.
We bring IT all together so you 'Know What's Next'!
Rating Reviews
Rating is calculated based on
2
reviews and is evolving.
Pros: The company culture is very team-oriented and supportive, making it easy to collaborate on complex software development projects. I appreciated the hybrid work arrangement which offered a good balance between in-office collaboration and remote focus time. There are opportunities to work on interesting new technologies.
Cons: While flexibility is generally good, sometimes the pace picks up significantly around product launches, which can impact work-life balance for a short period. Some engineers might find career growth pathways could be clearer with more structured mentorship programs.
Advice to Management: Consider implementing more structured career development plans and mentorship to help employees navigate growth opportunities within the company, especially for early-career engineers.
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Pros: I really appreciated the supportive and team-oriented culture at Loop1 as a NOC Engineer in Austin. I gained a lot of valuable experience in IT operations management, particularly with SolarWinds and other monitoring tools. My colleagues were always willing to help, making it a great learning environment for anyone in IT services. The management was generally approachable and fostered a friendly workplace.
Cons: While the team spirit was strong, sometimes the workload during peak periods could be quite intense, making work-life balance a bit challenging. Also, the career progression path for technical roles like a NOC Engineer wasn't always as clearly defined as I would have liked, especially in the IT consulting industry. More transparent growth opportunities would be beneficial.
Advice to Management: Continue to invest in defining clear career progression frameworks for technical roles and consider ways to better distribute workloads during high-demand periods to support employee well-being.
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What's the remote work policy like at Loop1 for IT roles in the US?
Loop1 offers a hybrid work model, with many IT support and cybersecurity roles allowing remote work from anywhere in the US. As a mid-sized company, they focus on flexibility for their employees.
What is the day-to-day working culture like at Loop1 for a software engineer in their Austin, TX office?
The culture at Loop1 in Austin is collaborative and fast-paced, typical for a growing tech company. Engineers often work in small, agile teams, with a focus on iterative development and knowledge sharing through regular stand-ups and code reviews.
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