About the Role: As Program Manager for a customer platform modernization initiative, you will own the planning, execution, and delivery of a large-scale technology transformation engagement. You will serve as the primary point of accountability for program timelines, milestones, risk management, and stakeholder communication across both our delivery organization and the Client teams.
Your role requires you to coordinate across multiple workstreams (including software engineering, cloud infrastructure, data, and AI), ensuring that technical delivery aligns with business objectives. You will engage directly with senior technical and business leaders, translating complex program status and decisions into clear, actionable narratives.
Key Responsibilities:
Program Planning & Execution:
- Develop and maintain the integrated program plan, including milestones, dependencies, and critical path analysis.
- Drive program cadence through structured governance: sprint ceremonies, steering committees, and executive reviews.
- Track program health using quantitative metrics and qualitative risk assessments, ensuring full transparency with leadership.
Stakeholder Engagement & Communication:
- Serve as the primary liaison to the Customer senior leadership, delivering executive-level updates and decision briefs.
- Facilitate alignment between business stakeholders and technical teams.
- Build and sustain trusted relationships with client counterparts as the go-to contact for escalations.
Risk Management & Delivery Assurance:
- Maintain a living risk register and drive resolution through clear ownership.
- Ensure delivery quality by coordinating across engineering, QA, and advisory teams.
- Manage scope and change control processes, evaluating impacts on schedule and budget.
Team Coordination & Operational Excellence:
- Coordinate resource planning across specialized engineering teams (Software, Cloud, Data & AI).
- Refine program management processes and tooling to support repeatable, high-quality delivery.
Requirements:
Qualifications:
- Education: Bachelor's Degree in Computer Science, Business Administration, or related field.
- English: MUST be proficient in written and spoken English (85% / C1 minimum).
- Experience: 8+ years in program/project management, with at least 3 years managing large-scale technology transformation or platform modernization.
- Industry: Experience in Life Sciences, Diagnostics, Genomics, or Healthcare technology is a strong plus.
- Leadership: Demonstrated experience as the single point of accountability for complex, multi-workstream initiatives.
- Stakeholder Skills: Proven ability to influence CTOs, VPs of Engineering, and C-suite leaders.
- Frameworks: Strong command of Agile, SAFe, or hybrid models and tools like Azure DevOps/Jira.
- Technical Context: Experience with cloud migration, app modernization, or platform re-architecture.
- Certifications: PMP, PgMP, or SAFe certification is a plus.
- Environment: Familiarity with consulting or professional services delivery models.
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