Total 74 programme director job vacancies in bukit jalil

Key Responsibilities:

• Developing and executing creative concepts and visual designs for projects.
• Collaborating with clients, creative teams, and stakeholders to understand project goals and requirements.
• Leading and managing a team of designers, providing guidance and feedback.
• Overseeing the design process, from initial concept development to final production.
• Ensuring brand consistency and adherence to design standards across various platforms and channels.
• Reviewing and approving creative assets, ensuring they meet quality standards and project objectives.
• Presenting creative ideas and designs to clients and stakeholders.
• Staying in touch with the latest technology and strategies in the design and development industry and putting them to perfect use for the company’s benefit.
• Promote a spirit of innovation and creativity within the design team to ensure that new ideas keep coming.

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/ Degree in Art/ Design/ Creative Multimedia or equivalent.
• A strong design portfolio to showcase your creativity and familiarity with corporate designing.
• Significant experience in leading digital design teams in a fast-paced working environment.
• Strong negotiation and persuasion skills are required when interacting with our customers.
• An eye for detail and analytical skills to read and take inputs from the audience and market research data.
• Ability to cope with the stress associated with a challenging work environment driven by results and where deadlines are respected.
• The ability to work within a team and independently as required.
• Strong knowledge of various designing processes and prior experience in managing them.
• Strong grasp of working on various designing software.
• Familiarity with the latest technology that has become standard in the industry.

• Employee equity
• Commission and bonus
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Additional Leaves
• Additional Public Holidays
• Performance Bonuses
• Annual Salary Review
• Dental/Optical Allowance
• Medical Checkup Allowance

主要責任：

• 開發和執行專案的創意概念和視覺設計。
• 與客戶、創意團隊和利害關係人合作，了解專案目標和要求。
• 領導和管理設計師團隊，提供指導和回饋。
• 監督設計過程，從最初的概念開發到最終生產。
• 確保品牌一致性並遵守各個平台和管道的設計標準。
• 審查和批准創意資產，確保它們符合品質標準和專案目標。
• 向客戶和利害關係人展示創意和設計。
• 與設計和開發行業的最新技術和策略保持聯繫，並充分利用它們來為公司謀取利益。
• 促進設計團隊的創新和創造力精神，以確保新想法不斷出現。

要求：

• 候選人必須至少擁有藝術/設計/創意多媒體文憑/高級/高級/研究生文憑/學位或同等學歷。
• 強大的設計作品集可展現您的創造力和對企業設計的熟悉程度。
• 擁有在快節奏的工作環境中領導數位設計團隊的豐富經驗。
• 與客戶互動時需要很強的談判和說服技巧。
• 注重細節和分析能力，能夠閱讀並獲取受眾和市場研究數據的意見。
• 能夠應對由結果驅動且遵守最後期限的充滿挑戰的工作環境所帶來的壓力。
• 能夠根據需要在團隊中和獨立工作。
• 對各種設計流程有豐富的了解，並擁有管理這些流程的經驗。
• 熟練各種設計軟體的使用。
• 熟悉已成為業界標準的最新技術。

• 員工股權
• 佣金和獎金
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 健身會員資格
• 額外的葉子
• 額外的公共假期
• 績效獎金
• 年度薪資審核
• 牙科/眼科津貼
• 體檢津貼

The Programme Executive (Japanese Section) is responsible for the planning and effective delivery of Japanese programmes (including Aquatics, Sports & Recreation, Camps) for the Japanese community in Singapore. The incumbent staff is also expected to work with local staff to serve and build community aiming at social impact with children, youth, families and seniors.

Responsibilities:

• Demonstrates thorough knowledge of the administration, standards and procedures involved in the daily operations of Japanese Programmes to ensure active compliance and accountability.
• Plans, executes and implements sports and wellness outreach programme for Japanese programme children
• Grows and improves Japanese programme enrolment, publicity and quality
• Develops and evaluates programmes (curriculum, lesson plans, etc.) for smooth running and sustainability
• Collaborates and works with local section in outreach programmes to local community
• Retains current members and grows new membership
• Creates opportunities for warm and positive contact between participants, parents and instructors. This includes conducting regular parent-instructor meetings addressing participant development and feedback for improvements.
• Works with the network of relationships with the local Japanese community, including schools, churches, embassy, and corporations
• Recruits and trains instructors and volunteers in programme running, safety issues, class management and conflict resolution
• Updates regularly records and registration of participants, fees and payments
• Prepares documents for Japanese section including programme proposals, admin procedures, costing sheets, cash settlement forms, marketing materials, etc
• Attends meetings (internal and external), workshops and seminars when required

Requirement

• Degree in Sports/Physical Education/Outdoor Education
• Minimum 3 years of relevant working experience
• Passion in people-centred work through Japanese and related programmes
• Fluent in Japanese language and basic English language
• Project Management skills: ability to lead, organize and coordinate projects
• Experience and knowledge of physical education, membership, family, youth and children programmes
• Ability to establish, maintain, motivate and build effective relationships with stakeholders (parents, children, volunteers, staff)

Job Posting: Assistant Managing Director

The Role:The Assistant Managing Director will work closely with the Managing Director to develop strategic plans, oversee operations, and ensure the company's financial and operational goals are met.

Key Responsibilities:

• Assist the Managing Director in strategic planning and execution.
• Help manage daily business operations and lead cross-functional teams.
• Participate in financial planning, budget management, and performance analysis.
• Contribute to business development initiatives and customer relationship management.
• Ensure company policies and procedures are followed by all departments.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration or relevant field.
• Over 10 years of experience in a leadership role, preferably within the F&B industry.
• Strong understanding of business operations, financial management, and strategic planning.
• Excellent communication, leadership, and problem-solving skills.
• In-depth knowledge of Sichuan cuisine and the food service market.

We Offer:

• A leadership role in an innovative company.
• Competitive salary with bonus potential.
• Opportunities for professional growth and advancement.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

As the National Centre of Excellence for Adult Learning (NCAL), the Institute for Adult Learning (IAL) is committed to supporting adult education professionals, enterprises, human resource developers, and policymakers through a comprehensive suite of programmes and services aimed at enhancing capabilities and catalysing innovations in Continuing Education and Training (CET). The IAL champions research to sustain economic performance, shapes employment and CET policies, and fosters innovations to enhance adult learning experiences.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg and www.ial.edu.sg.

Job Description

We are seeking a dynamic and inspiring individual who is deeply passionate about adult learning, research and educational impact to lead our Master in Boundary-Crossing Learning and Leadership (MBX) graduate programme as the Head of Programme. This role presents the opportunity to shape the future of adult learning, drive academic excellence and contribute to the advancement of knowledge and practice in the CET sector.

The key responsibilities are:

• Strategic leadership: Lead and manage the successful implementation of the MBX, ensuring its competitive edge and influence in the market.
• Curriculum design, development and delivery: Oversee the design, development and enhancement of the programme curriculum to ensure relevance, rigour and alignment with industry needs and standards; teach courses in the programme.
• Academic excellence: Foster a culture of academic excellence, innovation and continuous improvement within the programme, ensuring high-quality teaching and learning experiences for students and faculty.
• Student success: Support student success initiatives, student engagement and retention efforts, and cultivate a collaborative learning environment that fosters intellectual curiosity, critical analysis, practical application and personal and professional growth.
• Partnerships: Cultivate strategic partnerships and collaborations with industry and government stakeholders to enhance the programme’s impact, relevance and visibility.
• Publicity: Develop and implement publicity strategies to promote the programme locally and globally. This includes writing up the programme for marketing collaterals as well as conducting dialogue sessions and masterclasses to enhance the programme’s visibility, attract students and faculty, and engage with the broader community.
• Quality assurance: Ensure compliance with regulatory standards and institutional policies, maintaining the highest standards of academic quality, integrity and accountability.
• Budget and resource management: Manage programme budgets and resources effectively to support academic priorities and initiatives.

Other responsibilities include:

• Research activities: Lead and contribute to IAL's key focus areas, including research, as required
• Collegial support: Extend support to other SUSS and IAL-wide events and activities e.g. conferences

Job Requirements

Academic Education / Training / Experience

• PhD degree holder in education, learning sciences or the social sciences from a reputable university. PhD candidates nearing completion will also be considered.
• At least five years of working experience, preferably with practice experience, especially in CET contexts, such as a CET Centre, Training Provider, Institute of Higher Learning, a corporate academy or an enterprise Learning and Development team.
• Experience in leadership and management of diverse teams would be an advantage.
• Capacity to extend and reinforce the interdisciplinary, boundary-spanning and change-oriented nature of the MBX through collaboration and innovative design.
• Demonstrated ability to work collaboratively and engage positively with colleagues and external stakeholders.

Personal Attributes

• Proactive with high level of initiative and an eye for detail.
• Able to work independently, has positive attitude and commitment to outcomes.
• Excellent interpersonal skills, able to work effectively in teams and engage with CET stakeholders, faculty members, learners and industry practitioners, both local and international.

Other information:

• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers
• Conference and Research Leave & Faculty Development Scheme

Pursue Change; Take Action Now.

A rewarding and challenging career awaits you at SUSS.

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Roles & Responsibilities:

Director of Property Development

This role is a key member of the property development business and reports directly to the Board and/or Chairman of the Board. The candidate should have proven end-to-end property development experience.

Main responsibilities:

(i) implement policies laid down by the Board and translate them into operational plans and day-to-day directives.

(ii) manage and administer the property development business and affairs of the Group on a day-to-day basis.

(iii) keep the property development business operations of the Company under constant review and present to the Board periodic statements, accounts, reports, and statistics showing the progress and performance of the Company (including the Group Companies).

(iv) challenge and contribute to the development of strategy and make plans for the future development and growth of the Company.

(v) scrutinise the performance of management in meeting agreed goals and implement changes in the Group's organisation structure and in the allocation of the responsibilities that may be required to provide for growth and changes in activities, the business environment, and personnel of the Company;

(vi) maintain and develop good relations with the governmental agencies of any country in which the Company has or will have operations therein, provided that the Employee shall at all times be subject to the control of the Board and comply with such policies and decisions as may be determined by the Board from time to time.

Knowledge & Experience:

(i) Master’s degree or bachelor’s degree holder or related discipline.

(ii) At least 12 years of relevant experience.

(iii) Ability to work in a fast-paced environment, multi-task, and deliver within tight deadlines.

(iv) Strong knowledge of local law and compliance requirements

(v) Possess good interpersonal skills, confidence, working attitude, and leadership skills.

(vi) A team player who is independent and able to work under pressure.

Job Title: Project Director (ID8180)
Location: Kranji, Singapore
Working Hour: Monday – Friday 9am -6pm
Salary: $7000 - $8000

Job Description:
• To oversee all the upcoming and existing project from tendering to handing over.
• To liaise with clients and consultants on projects and attend meetings;
• Identifying the need for carrying out a formal design control, verification and validation program for work established by tender or contract requirements
• Evaluate, review and check all the details design system and coordinate with project manager and consultants in order to ensure the completeness and functionality of all the services
• Evaluate and review the pre-contract cost estimates, cash flow projection, feasibility studies and cost analysis done by the QS team on all aspects.
• Manage the All the work done in accordance with approved design, material used and workmanship is in compliance with contract specifications.
• Lead & Manage Project Teams
• In delivering service standards expected by the clients & consultant
• In Utilizing material usage that are fit for project specifications
• In ensuring that project schedules are met on time
• In rectifying & resolving project site issues
• In reviewing, monitoring and continuously improving project management system, workmanship, and quality of work at site.
• To actively participate in ad-hoc projects and other duties when required
• Attend company's weekly and fortnightly meetings
• Company reserves all rights to amend above scope of works when required

Requirement:
• With Project Director Working Experience

Reporting to the General Manager, the Director of Operations will lead to formulate and manage the delivery of strategic goals and initiatives of the Club.

Job Responsibilities include, but are not limited to the following:

• Responsible for managing and operating the following departments: Maintenance and Facilities, Security and Housekeeping.
• Oversee Capital projects and developments, ensuring timely completion of each project.
• Ensure risk assessment and protocols for Workplace Health, Safety and Emergency are followed.
• Lead in business continuity planning and management, including contingency and crisis management and sustainability programming.
• Developing and implementing operational policies, long and short-term planning initiatives in accordance with Club’s objectives
• Establish budgets, forecast, staffing and general operating procedures and monitor cost control procedures.
• Planning, assigning, and evaluating work of staff members, and recommend changes in practices and procedures to increase operating efficiency and expedite workflow.
• Maintain excellent relationship with members by proactively soliciting feedback and attending to members concerns expeditiously.
• To monitor and review the division’s performance throughout the year and to accomplish the relevant KPI’s and to identify and develop solutions to address performance inadequacies, where key financial performance indicators are not in line with the budget or target set.
• Participate in General/Committee meetings as appropriate.
• Any other tasks that may be assigned by the General Manager.

Required Qualifications & Experience:

• Preferably 8 years’ experience in similar capacity in Hospitality Industry.
• Possess excellent communication and interpersonal skills.
• Well-groomed and able to work on weekends and public holidays as required.

Overview:

SC Capital Partners is a leading pan-Asian real estate investment manager, headquartered in Singapore. The Firm manages private equity real estate strategies on behalf of institutional investors (including sovereign wealth funds, pension funds, insurance groups and multi-managers) from North America, Europe, the Middle East and Asia Pacific. The successful person will be part of the Investor Relations team and will be primarily focused on fund raising.

Title:

Investor Relations – Director, to be based in Singapore.

Reporting Line:

Head of Investor Relations

The main responsibilities are as follows:

As part of the Investor Relations team, the main responsibilities for the Fund Raising & Investor Relations role are as follows:

• Assist driving the fundraising programme for all private equity real estate strategies. This includes:

▪ Sourcing & developing relationships with new investors.

▪ Preparing marketing materials and other fund information.

▪ Planning and participating in roadshows.

▪ Maintaining records of communication.

▪ Supporting investor due diligence (including the response to RFIs/RFPs) and overseeing the entire investor onboarding process.

• Managing/servicing existing investors by providing regular fund updates. This includes:

▪ Assisting with fund requests.

▪ Managing key investor reporting

▪ Proactively anticipating the Funds’ needs around investor communication.

▪ Overall maintaining regular dialogue with investors and identifying how to constantly improve our service delivery.

• Constantly gather intelligence and information on the competitive landscape/the funds management industry. Inform the business of key developments, providing insight on the potential impact of these market developments on the company/funds’ success.

Requirements

• Minimum of 5 years’ experience in institutional fundraising for private equity real estate strategies.
• The candidate is able to pitch strategies to institutional investors (e.g. sovereign wealth funds, pension funds, insurance groups, multi-managers, endowments).
• Ideally the candidate has experience in interacting with investors from various parts of the world (e.g. Asia Pacific, Europe, North America, Middle East).
• Candidate should be a self-starter, able to “hit the ground running”.
• Candidate needs to be a team player (the candidate will become an integral part of an existing Investor Relations team).

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Director Engineeringis responsible for the project support of all engineering related design, and construction for new buildings and CAPEX project related activities for Four Seasons (FS) Hotel and Resort projects in the Asia Pacific (APAC) region. They formulate, implement, and maintain an innovative engineering strategy in line with the company’s vision and values using all relevant resources and respecting sustainable design criteria to achieve the company’s short-, mid- and long-term objectives.

Job Description:

1) Project Coordination

· Provide design reviews of MEP, Security, and Fire Life + Safety System designs and critical equipment, at key milestones, to ensure alignment throughout the Design Services process with FS Standards and/or any agreed variations.

· Collaborate with key internal and external stakeholders to deliver an exceptional Four Seasons product with MEP systems and equipment which are reliable, maintainable (with available support and services), and suitable for the regional climate.

· Assist FS Project Leads to monitor reporting of project progress.

· Report and track non-compliance conditions and deviations for key stakeholders' consideration and acceptance.

· Identify significant variances, and continually unresolved problematic areas of MEP design through the Project Lead and escalate with VP Engineering.

· Represent the FS MEP Engineering Standards in all project work, including provision of appropriate value judgement in value engineering efforts.

· Participate in site review to assess construction progress and quality.

· Review shop drawings and material samples.

· Assist Pre-Opening Director of Engineering to establish:

o Appropriate testing and commissioning program and tracker system (with Owner’s team).

o Engineering Pre-Opening Guidelines [EPOG].

· Participate in an effective feedback process with Operations to receive post-mortem “lessons learned” for the purpose of a product process of improvements.

· Review product quality to ensure the MEP assets fulfils the product life cycle/useful life.

· Review latent defects with property Directors of Engineering at regular intervals and update database.

2) Initiatives and Special Projects

· Know, maintain, and update the FS MEP Engineering Standards, guidelines, and policies with input from existing FS Operations, to represent best current industry practice.

· Review, prequalify, and recommend MEP-related Consultants for project work.

· Support internal Design Services and larger cross-functional company initiatives including but not limited to Sustainability, Environmental, Social and Governance, GRMS, etc.

· Meet with Vendors/Suppliers to review MEP-related products/services.

· Work directly with VP, Engineering on special projects as required.

Education:

· Master's degree in engineering, or related field.

Professional Qualifications:

· Licensed/Registered Professional status (i.e., P. Eng., etc).

· LEED certification is beneficial.

Work Experience:

· Minimum 10 years' experience in Luxury Hotel, Resort, and Residential MEP design and planning.

· Hotel Operator experience beneficial.

· Previous experience working in Asia Pacific required.

Travel:

· Travel as required based on project status, expected 40% of time.

Key Behaviour Competencies:

· High degree of interpersonal skills to deal effectively with all business contacts.

· Culturally sensitive and adaptable to other country’s cultures.

· Productive self-starter, with excellent critical thinking ability and capable of working with limited supervision.

· Ability to multi-task and work effectively under pressure; handling several projects and challenging deadlines in an environment constantly in flux.

· Effective team player, but able to work independently with some degree of ambiguity.

· Analytical, organizational, and creative problem-solving skills.

· Excellent communication skills to convey concepts in a clear and understandable fashion with ability to effectively communicate in English and local language (i.e., Mandarin, Cantonese, etc.,), in both oral and written forms.

· Good documentation skills.

· Disciplined adherence to schedules and consistent performance on deliverables.

Technical Skills and Knowledge:

· Strong knowledge of Hotel MEP systems design, related construction methods + materials, industry standards + practices, typical building code requirements, critical coordination aspects of MEP systems with hotel interiors, T+C practices, + key engineering operations aspects.

· Strong knowledge of construction and design process within the luxury segment of hospitality.

· Ability to coordinate and cross-reference design drawings from multiple disciplines.

· Solid understanding of hotel planning principles.

· Fluent with architectural, engineering and design industry terminology and practices.

· Possess various computer skills including CAD/other drafting software, creative software, Microsoft Office skills, Bluebeam, and Acrobat.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Area Director of Engineering (ADOE) role provides oversight, direction, and support to properties that fall under the respective region. Working closely with the local property teams, the ADOE delivers on the established engineering operational and functional requirements, and ESG (Environmental, Social, and Governance) goals. The ADOE will support the Corporate Director of Engineering Operations and ESG team to develop the Engineering policies, procedures, best practices, implement new standards that are customised to the specific region, manage, and deploy new pilot initiatives, and provide guidance and oversight on residential reserve studies.

Job Description:

1) Corporate Coordination

· Partner and communicate regularly with the Corporate Director of Engineering and Corporate ESG team.

· Coordinate with other regional corporate functions such as Operations, Residence, and Finance.

2) Property Coordination

· Partner with the General Manager, Residence Manager, Property Engineering, and Operations team to establish the necessary procedures and standards, improve operational efficiencies, implement conservation measures, reduce utility cost, and track progress against engineering and ESG established goals.

· Review Residence asset reserve studies and coordinate compliance.

· Review property operation and maintenance documentation, records, permits, and drawings for compliance with the Four Seasons Engineering policies and procedures, local building codes, contingency plans, and local environmental regulations.

· Ensure the hotels are following environmental laws, including any local or national Building Energy Disclosure requirements.

· Create action plans for any items or issues that are not in compliance with the Engineering policies and procedures, FS (Four Seasons) policies and procedures, local codes, and environmental regulations, and ESG corporate goals. Coordinate corrective measures with the General Manager and Property Ownership if necessary.

· Develop, share, and implement Engineering best practices that drive operational efficiencies, reduce unnecessary maintenance, and labor costs, and improve asset value.

· Review in detail the engineering planned preventive maintenance and quality assurance of the asset upkeep and update it accordingly.

· Ensure that properties and engineering policies and SOPs meet the established standards set by the FS. Duties include maintaining strong overall quality control of engineering best practices made by FS adhering to reliability, performance that leads to enhance guest experience.

· Undertake self-audits for all participating properties of all nine (9) engineering components under FS Engineering Asset Management System (EAMS).

· Review legacy issues of each property and maintenance software Hotsos (Computer Maintenance Management System) data of all complaints for at least the last three (3) years and prepare an action plan accordingly.

3) Programs and Initiatives

· Actively participate in all Four Seasons audit programs and processes (Energy, WSP, NALCO and any third party) and develop strategy and actions for critical items as well as energy conservation measures (ECMs) and implement them to achieve operational excellence and environmental reduction targets.

· Proactively manage energy and other utilities to reduce consumption and cost, including timely and accurate reporting.

· Support planning, budgeting, and scheduling of Property Operations, Maintenance and Energy Cost (POMEC), renovations, CAPEX projects, preventive maintenance, product enhancements, and FS ESG initiatives.

· Review Operating Budgets and 3–5-year CAPEX plans.

· Identify opportunities for cost reductions or potential ROI (Return on Investment) projects, prioritizing Engineering CAPEX replacement plans.

· For property renovations, review design and construction drawings, Mechanical, Engineering and Plumbing designs, and undertake site review for compliance with current Four Seasons MEP Standards and local building codes.

· Review and ensure implementation of all policies, procedures, and applicable standards of NFPA, ASHRAE and local codes related to Fire, Health, and Safety components of systems and equipment.

· Enhance Guest experience by:

· Implementation of Product Specific Perfect Room Program and quarterly and annual guestroom engineering checklist.

· Review and analyze HotSOS data to reduce dispatch reports and guest complaints that are recorded in the Glitch reports.

· Implementation of planned preventive maintenance and completion of backlog work orders.

4) Team/Relationships

· Support the learning and development of the Engineering teams – teach, lead, and coach the team at each property.

· Support the orientation and training of incumbent DoE’s and assistants.

· Develop and foster professional working partnerships with the Directors of Engineering, Planning Committee teams, and the Property’s Owner representatives.

5) Service Contracts and Agreements

· Review service contracts and agreements for compliance with FS (Four Seasons) Policies.

· Source and develop regional agreements and contracts for products and services to drive quality, cost, and consistency.

Education:

· Bachelor's degree in engineering, or a related field required.

Professional Qualifications:

· Licensed/Registered Professional status preferred (i.e., P. Eng., etc).

· LEED certification is beneficial.

Work Experience:

· Minimum five (5) years of experience within the region of hire:

· In a Director of Engineering role.

· With Hospitality or Property Management and Operations.

· Overseeing the implementation of conservation measures at a property level.

· With Capital Projects.

· Mentoring colleagues.

· Working with union environments and contracted labour.

Travel:

· High level of travel expected with ability to travel overnight, for extended periods and work remotely.

Key Behaviour Competencies:

· Proven leadership skills.

· Productive self-starter, with excellent critical thinking ability and capable of working with limited supervision.

· Ability to work effectively under pressure and handle several projects/deadlines.

· Possess problem-solving and technical skills including a strong grasp of engineering principles.

· Excellent communication skills to convey concepts in a clear and understandable fashion with ability to effectively communicate in English and local language (i.e., Mandarin, Cantonese, etc.,), in both oral and written forms.

· High degree of interpersonal skills to deal effectively with all business contacts.

· Disciplined adherence to schedules and consistent performance on deliverables.

· Ability to work both independently and with a team.

· Excellent administrative and organizational skills.

· Experience in mentoring others.

· Maintains a professional, neat, and well-groomed appearance.

Technical Skills and Knowledge:

· Fluent with engineering industry terminology and practices.

· Possess good computer skills including ease in working with Microsoft Office, Bluebeam and/or Adobe Acrobat software.

· Strong knowledge of HotSOS for REX beneficial.

· Ability to coordinate and cross-reference design drawings from multiple disciplines.

· Solid understanding of hotel planning principles.

· Operated and Maintained a Computer Maintenance Management System [CMMS (Computer Maintenance Management System)].

· Experience with Building Monitoring Systems and its operation.

· Experience with Guest Room Control Systems and the sequence of operation.

Pay Band: 9 / Grade D
Location: Singapore or Malaysia

Department : Regional F2F Commercial

Contract Type: Fixed term contract, 2 years

Note : The internal title for this role is 'Cluster / Country Lead - Singapore, Malaysia, Indonesia and Thailand

Role Purpose:

The purpose of this role is to set the three year English strategy and deliver income and surplus for the country/cluster of designated countries aligning with Global and Regional strategy. The lead is ultimately responsible for overall performance, customer experience and reputation with a primary focus on leading business development to maximise market opportunities and create value, working collaboratively with other BC colleagues on shared interests/ mutual opportunities. Ensure compliance with British Council and awarding body standards, and add value to customer and partner relationships.

Main accountabilities but not limited to the following:

Strategy

• Sets Vision and goals aligned with Global and Region, signed off by Regional English Director and Cluster/Country Leadership for the 3-year Business strategy.
• Leading the implementation of the overall cluster market strategy primarily working through other cluster functional leads (e.g. Cluster Business Managers, Teaching Operations and Academic Leads, Marketing, Customer Management).
• Leading the implementation and development of the teaching operating model for the cluster, aligning with the emerging regional and global model and local performance.
• Draws on insights from Operations and Commercial leadership (e.g. market, supply chain developments, business improvements) to drive business growth.
• Securing and allocating resources to deliver the cluster strategy and plans (lifestage / product focus, investment allocation, staffing for growth etc.).
• Holding Cluster Business Managers and Functional Leads accountable for the collective implementation, reporting and follow-up of business and market development activities.

Commercial and/or financial management

• Agrees on plans and targets for products/services relative to Market need with Cluster Business Managers and other functional leads.
• Assures effective cross-functional business planning and forecasting, signing off on KPI targets for the cluster that deliver to regional and global plans.
• Ultimately accountable for overall P&L delivery for the cluster including monitoring performance and coordinating tactical adjustments.
• Ultimate accountability for compliance with global standards, delivery performance, customer experience and business assurance.

Analysis and reporting

• Oversees, reports on demand/supply performance across the cluster.
• Commissions complex, comparative analyses of historic, current and projected commercial data and uses this to identify and recommend improved ways of working, processes, procedures and/or resources.

Market & customer intelligence

• Assesses size and shape of market and agree 1-3 year commercial strategy (channel/audience/ geography) based on market and customer intelligence.
• Maintains overview of marketing plan for cluster to ensure it is relevant to market needs.
• Liaises closely with relevant colleagues to identify and make the business case for investment in new research and development projects.

Relationship and Stakeholder management

• Partner with key internal stakeholders (English Online, Exams, Corporate Solutions, Cultural Engagement) to leverage a coordinated approach to the market.
• Establishes and cascades Cluster Account and stakeholder strategies and frameworks and standards ensuring alignment with regional / global account strategy.
• Formal account manager for key or politically sensitive customer/institution/agency/sponsor, as required by regional/SBU business development and partnership plans.

Risk and compliance

• Acts as legal commercial representative for the country or cluster in relation to contracts, case management, licensing and regulatory challenges.
• Leads on Tax and Status changes including establish new business entities.

Leadership & management

• Ensure right capability in place through leadership development, succession planning and career coaching.
• Identifies requirements and provides platforms for upskilling and knowledge /skills exchange between within cluster.
• Acts as figurehead for the Cluster, managing relationships with external stakeholders.
• Lead and embed compliance through line management, setting a positive culture of reporting and transparency of performance/issues for business/continual improvement.
• Modelling leadership of values, behaviours and differentiators (brand, academic quality, SEND, EDI etc.).

Role specific knowledge and experience

Essential

• Successfully leading and delivering transformational change.
• Operating in international and multi-cultural organisations.
• Managing legal, commercial, risk and security issues.
• Comfortable operating in a rapidly changing environment.
• Experience of business management including understanding of the drivers of growth, profitability and cash flow and interpretation of financial and resource data to forge business action.
• Experience of maximising the acquisition funnel through management of data, dashboards, and action on interpretation of customer insight.

Requirements

• Minimum with a bachelor degree in relevant field or with professional qualification. Having Masters in Business Administration or equivalent qualification is desirable.

International Transfer

• This role is open to all applicants including those who need to relocate to undertake the role. Candidates who do not have a natural right to work in the country will be provided with immigration clearance and visa support. Please note visa approvals are beyond the British Council’s control so any job offer will be subject to securing the required right to work. Relocation support as set out in the British Council international relocation policy is available.

Closing Date: Thursday, 18th April 2024 - 23:59 Singapore Time (GMT +8)

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Reporting directly to the CEO, this position oversees fund-raising, marketing & corporate communications, volunteer management and service excellence efforts in St Luke’s Hospital (SLH).

Responsibilities and Duties:

Corporate Partnerships

• Key account holder for Foundation Churches and Christian organizations.
• Conceptualize and develop strategic partnerships with corporate partners and schools to help SLH achieve its vision and mission through volunteerism and/or donations.

(a) Fund-Raising

a) Donor management, engagement and cultivation.

- Strategize and oversee fund-raising projects

- Secure new corporate and individual donor accounts as well as strengthen existing donors

- Achieve the SLH’s fund-raising targets

- Oversee the adherence to government and statutory compliances relating to charities’ fund-raising activities

(b) Volunteer Management

- Strategize and oversee volunteer programmes for SLH

- Identify and forge partnership with corporates and schools to increase our volunteer pool

- Evaluate the impact of volunteers in advancing SLH’s mission & vision

Communications

a) Branding

- Oversee SLH’s Corporate identity and Brand audit

- Strategise and grow the corporate profile of SLH

- Promote the brand initiatives, programs and services of SLH

b) Communications

- Inculcate brand values and behaviours, through hospital updates, awards, stories and other narratives and grow employee brand advocacy

- Oversee internal and external corporate communications

- Oversee media relations

c) Marketing

- Develop marketing strategy for SLH to advance its strategic goal

- Drive SLH’s marketing strategies to achieve market position and business growth

Service Excellence

- Oversee overall patient experience and service quality at SLH

- Develop the strategy and plan to achieve the desired SLH service excellence

- Oversee the investigations of all patient/NOK complaints and ensure timely resolution

Corporate Services

- Provide Secretariat support to Board and Executive Committee

- Oversee major corporate events such as annual general meeting, fund-raising events, charity dinner, media lunch, anniversary and annual dinner

Job Requirements:

· At least 15 years’ of relevant working experience in corporate communications, public relations, fund-raising and volunteer management preferably in healthcare or social service organization

· Strong in planning and execution with the ability to drive processes and implementation

· Outstanding written and oral communication skills

· Strong negotiation and analytical skills with the passion to excel

Roles & Responsibilities:

- Manage assigned branch operations

- manage the beauticians assigned to the branch

- Responsible to promote the company's services and products to customers

- To build and maintain relationships with customers, and manage to convert them into long-term customers

- Willing to keep exploring in the beauty industry- treatments, procedures, and technology

- Manage and provide training and guidance to beauticians when necessary

- Able to do sales reports and analyses for management, and suggest the solution

Requirements:

- Good interpersonal skills, service-oriented, and able to multi-task

- Good working attitude and enjoy meeting people

- Fluent in English and Mandarin, prefer spoken and written

- Self-motivated in achieving sales targets

- Minimum 5 years working experience