Associate Director - Consulting (Above Market Customer Success)
Full-time
Director/C-Level
1 month ago
As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with.....
As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.
- Customers Obsessed
- Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
- Show interest in the customer and their business/industry
- Lead senior Stakeholders on thought leadership & insights
- Effective Communicator
- Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
- Facilitating daily and strategic two-way communication with customers
- Proactive, look out for Voice of Client
- Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
- Drives NPS participation rate & positive score
- Work with in-market teams and other NIQ stakeholders to develop NPS action plans
- Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
- Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
- Lead senior Stakeholders on thought leadership & insights
- Good understanding of NIQ solutions
- Drives QBO
- Results & Outcome Focus
- Co-own JBP with AD Team
- Lead Governance Process & Discussion
- Escalation Management (for major escalation)
- Leadership & Management
- Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
- Working with cross functional/countries teams to address clients' business questions, concerns & queries
- Working with Account Development team to drive customer satisfaction
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