Total 51 analyst job vacancies in national mail centre shah alam

Job responsibilities

• Responsible for business system analysis, data analysis, user acceptance testing, and implementation.
• Understand business and user requests. Translate those needs into functional and technical solutions, supported by thorough and well-documented proposals.
• Support project manager during system implementation.
• Working closely with Technical System Team to resolve application issues and involved in bug fix and enhancement development according to business needs.
• To be able to advise customers as well as to provide functional consulting (i.e. functional processes, workarounds) to customers.
• Work within a team-based environment.

Requirements

• Qualifications: Degree Holder in Computer Science/IT/Mathematics/ Accounting / Engineering / Economics / Actuarial Science or any related fields.
• Desired experience(s): Experience is added Advantage. Fresh Graduates are encouraged to apply.
• Key quality(s): Good Communication and Interpersonal Skills, Time management skills, Learning & Facilitation skills, Strong analytical and system thinking skills, able to work in a team environment, result-oriented and work independently.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

- Design, develop, implement, and maintain reports, dashboards, visualizations, and analytics with key insight for the Global Operations Team across APAC

- Develop and manage BI solutions with a cloud SQL data warehouse/lake such as Big Query , Snowflake

- Provide automated and ad-hoc reports with Microsoft Visio, Project, SharePoint, Smart Sheet, Slack, and other data analysis, visualization & reporting tools

- Collaborate with business users across APAC to provide data insights using data.

- Analyze business processes and requirements to apply them to data analysis using SQL.

- Create and maintain documentation including requirements, design, and user manuals.

- Identify opportunities to improve processes and strategies with technology solutions.

- Strong SQL programming skills, including the use of SQL analytic functions and stored procedure development and maintenance

- Experience with the development of orchestrating data with Google Cloud Composer (Airflow) using Python

- Proficient knowledge of expanded analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)

- Leveraging data to help the business answer questions around further expansion, products, customer acquisition/retention/churn and any other business goals that can be addressed through data insights.

- Lead efforts in gathering and analyzing data from various sources to identify potential threats in the region (APAC). Utilize advanced analytical techniques to understand threat patterns and behaviors with regional stakeholder management experience.

- Urdu language (speak & write) is required by business. Main stakeholders and project team based in Pakistan and across APAC

Perform all cash related aspects of facultative assumed & ceded accounting including cash entry, cash application, cash reconciliation, and assist with collections.

• Enter daily cash receipts and disbursements in the reinsurance system
• Apply cash receipts and disbursements
• Assist in collecting overdue account receivable/payable balances
• Research, document, and resolve unapplied cash issues
• Work closely with other Reinsurance Accounting team members to resolve cash discrepancies
• Prepare monthly cash reconciliation
• Prepare monthly billing statements
• Review and post bound XOL contracts in the reinsurance system
• Ensure effective SOX controls are maintained and followed
• Ad hoc related tasks as needed or other duties as required to support the team

The Catastrophe Modeling Analyst – Junior is responsible for quantifying the catastrophe risk on inward reinsurance contracts of Arch Re. Major tasks will include analyzing catastrophe modeling data from insurance clients in third party software, researching catastrophe risk, and creating reports related to the company’s risk exposure.

• Leverage third-party catastrophe models to obtain estimates of catastrophe risk of Arch Re's cedents.
• Justify and explain the cat model outputs and ensure that they are reasonable and correct.
• Generate other reports to give a complete picture of the cedents' catastrophe exposure.
• Handle independently the cat pricing for simple reinsurance submissions.
• Handle with minimal supervision the cat pricing for more complex reinsurance submissions.

The Catastrophe Modeling Analyst – Junior is responsible for quantifying the catastrophe risk on inward reinsurance contracts of Arch Re. Major tasks will include analyzing catastrophe modeling data from insurance clients in third party software, researching catastrophe risk, and creating reports related to the company’s risk exposure.

• Leverage third-party catastrophe models to obtain estimates of catastrophe risk of Arch Re's cedents.
• Justify and explain the cat model outputs and ensure that they are reasonable and correct.
• Generate other reports to give a complete picture of the cedents' catastrophe exposure.
• Handle independently the cat pricing for simple reinsurance submissions.
• Handle with minimal supervision the cat pricing for more complex reinsurance submissions.

Job Purpose:  

As Senior Financial Analyst, reporting directly to Finance Director, you will be responsible for providing FP&A support and business partnership. You will be experiencing in dynamic interaction and collaboration with key stakeholders located in different countries across the globe.

Responsibilities:

• Act as primary finance contact to work with business team and liaison with other functional teams [i.e., Operations, Tax, Treasury, Legal, Compliance, RiBS (Shared Services), Controllership, and Center of Excellence]

• Closely monitor and support the financial performance of APJ

• Provide finance guidance to business team regarding financial related matters, including profit leaks, margin enhancement, and business development opportunities

Financial Analysis and Reporting

• Provide complete, accurate and timely financial reporting and business insights to APJ Regional Management and Corporate FP&A, including country and line card performance

• Conduct ad-hoc and monthly financial analysis – Country/Line Card margin, vendor rebate, freight, SG&A, and working capital performance

• Prepare and support APJ regional consolidation and management reporting, including forecasting cycle and annual budgeting process

• Support rebate accrual and reporting, including vendor one-off rebate, vendor rebate for future use (pass-through rebate to customer) and customer rebate

• Support the implementation and roll out of new financial reporting tool and system

• Lead and initiate enhancements to reporting and insight generation

• Commission calculation

Working Capital and Cash Flow Management

• Vendor Receivable (VR) – Work with business team to reconcile one-off vendor rebate and ensure timely collection

• Inventory – Closely monitor inventory level / aging status and drive action plan with business team to ensure proper inventory control in place

• Accounts Payable (AP) – Manage trade payments with suppliers to optimize working capital for month-end / quarter-end cutoff and support payment approval

• Cash Flow Management – Prepare cash flow projection and coordinate with Treasury team for credit facility requirement

Business Partnership

• Serve as finance business partner/trusted advisor and work with various stakeholders to facilitate new business engagement, new vendor/customer enrollment, business decision support, and financial planning/forecasting

• Develop financial model/template to support business opportunities to maintain the margin and ROWC requirements

• Review and understand contractual terms in agreement/statement of work (SOW) along with various stakeholders to articulate financial implications

• Coordinate with Controllership, RiBS, and Tax to ensure proper accounting and tax treatments for business transaction

Knowledge, Skills and Experience:

• Familiar with ERP system, SAP, BW, TM1, and Tableau experience a plus

• High proficiency in Microsoft Excel, Outlook, and PowerPoint

• Good command in English (written and verbal)

• Over 7 years of relevant working experience.  MNC experience preferred.

• IT distribution industry experience a plus

• University graduate with major in Accounting or Finance

• CPA or HKICPA or equivalent qualification highly preferred

• Strong financial discipline, strategic thinking and mindsets

• Strong responsibility sense, positive working attitude, effective communication skills

• Detail-oriented with ability to handle multi-tasks

• Good team player, could work under pressure and self-motivated

• Work independently with minimum supervision

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $31.00 - $49.50Pay starts at $31 and increases according to years of applicable experience.

Union Position:

No

Department Details

With this Associate Advance Business Intelligence role, this employee will have a focus on Business Process Automation.

Summary

This opening will be filled in person in either Sioux Falls, SD or Fargo, ND.

The Associate Advanced Analyst will work in and coordinate complicated projects where Critical thinking and problem solving skills are essential; they must also demonstrate accuracy and attention to detail, ensuring the highest of data integrity even in the most time constrained stressful situations. The Advanced Analyst will be creating models that are pertinent to Sanford initiatives and must be creative, proactive and innovative. The Associate analyst will work with other advanced analysts to understand the business lines and implement the model in an efficient and timely manner.

Job Description

Exceptional written and verbal communication skills will be of importance, as an Advanced Analyst can expect to work closely with all members of the EDA team as well as key stakeholders that are project dependent. Must demonstrate accuracy and attention to detail. Must be able to organize and prioritize tasks effectively. Must be able to effectively prepare, present, and defend newly developed content with management as well as other groups and individuals. Must be able to engage effectively with senior management. Conducts themselves in a professional manner at all times.

Ability to work independently with a problem solving and an innovative mindset. Must have a natural curiosity about data and be passionate about improving Healthcare with that data. Continuously demonstrate organizational skills and ability to prioritize. Must demonstrate understanding and basic skills pertaining to; database structures and queries, programming languages, modeling, and experimental design. Must have the ability to conceptualize the abstract. Must be able to collect and organize detailed information.

Produce and/or coordinate data research, reporting, analyzing of data, and integration of data, and explanation of data insights with team members, management and project champions. Promote data integrity and confidentiality of data when sharing with users. Ensure translation of data-driven insights into decisions and actions.

Summarizes and explains data in an effective, useful and understandable manner with effective story-telling skills. Present data and information in a manner suitable to those receiving it. Openly accept and respond to questions and challenges to the data. Translate complex data situations into appropriate data and system terminology and specifications.

Demonstrates knowledge and use of PC based applications. Consistently demonstrates ability to develop and maintain database queries. Demonstrates ability with the basics of computer science and/or mathematics, as well as understanding of fundamental code in one or more scripting languages. Works well as a team member. Ability to handle oneself under stressful and adverse situations.

When students are providing patient care, treatment, and/or services as a part of their training, any/all employees may be asked to supervise the students.

Qualifications

Bachelor's Degree Data Science, Computer Science, Statistics or STEM (Science, Technology, Engineering, Math) related majors required. Master’s Degree Preferred.

One year analytical experience required.
 

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Kudee Ltd, a leading London-based firm specializing in data privacy and cybersecurity, is seeking a highly skilled Data Analyst to join our team. This role is integral to enhancing our data-driven decision-making processes and supporting our mission to empower organizations through cutting-edge technology and expertise. The ideal candidate will possess a strong analytical background, with a passion for transforming data into actionable insights and a commitment to protecting client data integrity.

Main duties include:
- Collect, process, and analyze data sets to identify trends, patterns, and insights.
- Prepare comprehensive reports and visualizations to support strategic planning and decision-making.
- Ensure all data handling and analysis adhere to data privacy laws and company policies, maintaining the utmost respect for client data security.
- Work closely with the cybersecurity and IT teams to identify potential data-related vulnerabilities and contribute to the development of solutions that enhance data security.
- Recommend and implement improvements to data analysis processes and methodologies.
- Communicate findings and insights to stakeholders and team members in a clear and compelling manner, supporting a data-informed approach to business strategy and operations.

Skills and Education:
- Proven experience in data analysis or a similar role, preferably in the IT sector.
- Proficiency in data analysis tools and programming languages
- Understanding of data privacy laws and regulations, such as GDPR, and their implications for data analysis.
- Outstanding communication skills, with the ability to convey complex data concepts in simple terms to non-technical stakeholders.
- A team player with a proactive mindset and the ability to work independently in a fast-paced environment.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $24.00 - $38.50

Union Position:

No

Department Details

Summary

Supply Chain Business Management Analyst works and reviews the financial requirements for large/complex objectives for the supply chain function. Perform in-depth analysis including return on investment (ROI), proforma, budget review to support supply chain activities, and detailed analysis on business functions as needed.

Job Description

Works with supply chain stakeholders to understand and analyze objectives, underlying issues and business case, and facilitate scoping and business prioritization. Investigates business needs, problems, and opportunities consulting stakeholders as appropriate. Analyzes requirements to ensure they are fit for purpose and adhere to business objectives and consistency, challenging positively as appropriate.

Demonstrates financial expertise and knowledge of industry standards and serves as a resource to supply chain leadership. Ability to read, interpret and draw accurate conclusions from financial and numerical material. Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports.

Applies comprehensive, extensive in-depth or broad knowledge, skills and practices and basic knowledge of related/interdependent cross family/function experience to perform a variety of difficult assignments. Demonstrates the ability to grasp new concepts, acquire new ways of seeing things, and revise ways of thinking and behaving, with the understanding that this is an ongoing business necessity.

Communicates effectively with others to exchange information, streamline processes, answer questions and resolve issues in a timely manner. Demonstrates the ability to be a self-starter on projects, employs strong organizational skills when managing projects, and seeks appropriate assistance and clarification as needed.

Awareness of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives. Self-motivated and flexible, with the ability to work independently or in a team environment that supports other team members.

Qualifications

Bachelor’s Degree required, preferably in finance, business or healthcare administration or a related field.

Three years' applicable work experience required. Must have knowledge of supply chain practices and procedures. Must have strong computer (Microsoft Excel, Microsoft Outlook) and reporting skills.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Company:

Description:

Your contribution to something big!

Financial, Statutory reporting & Tax

• Ensure smooth monthly closing and year-end closing, execute T-code for Controlling Module.
• Prepare HFM reporting and working papers.
• Ensure clean Balance Sheet account and justifiable to auditor.
• Liaison with external auditors on statutory audit and draft statutory financial statements.
• Implementation of new accounting standards when it is required
• Handle reporting requested by Central Bank (BNM) and MIDA.
• Handle company secretary related matters.
• Liaison with Group and insurance agent on insurance matters.
• Liaison with tax agent and prepare corporate tax computation.
• Handle transfer pricing related matters and Custom audit.

Management reporting & Costing

• Prepare management reporting.
• Upload standard cost, ensure accurate standard cost and inventory valuation.
• Profitability analysis for sales orders, products and business units.
• Prepare yearly cost center planning and cost allocation cycle.
• Calculate yearly overhead and activity rate.
• Prepare PDCA reports for logistic cost review and TCT review.
• Review SLA and charges.

Forecasting & Budgeting

• Assist in preparing forecast and annual budget.
• Prepare Cash Flow forecast
• Prepare cost forecast for Accounting team.

Internal Control & Operation

• Prepare internal audit reports and perform Detective Control, implement and execute correction actions.
• Assist in the physical inventory and lead the physical fixed assets count.
• Work closely with Sales order team in the billing related matters.
• Liaise with various stakeholders
• Support ad hoc requests and projects

Windows Systems Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

CACI is seeking a Windows Systems Analyst (PC) to join our technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security.

The Windows Systems Analyst (PC) is responsible for the testing and maintenance of applications and Windows operating system (OS) PC images.

About the Role:

• Perform testing of all applications and PC images including laptops/desktops/tablets

• Analyze requirements from requestors for applications

• Log and track all results of testing

• Adhere to government testing process and procedures

• Research new applications and products to perform effective testing

• Software and Hardware configuration management

• Office 365, Microsoft 365, Azure, Microsoft Windows 10, Microsoft Office Suite, and other applications included in the Endpoint Baseline management

• TCP/IP protocol suit, network setup and troubleshooting including wired and wireless devices.

• Develop and produce documentation, SOPs, and reports.

• Communicates effectively with a wide variety of technical and non-technical audiences (both contractor and federal government employees)

• Establish and maintain strong relationship with government customer

Required Qualifications:

• Ability to obtain a DOD Security Clearance

• Ability to obtain a DHS Entrance on Duty (EOD)

• BA/BS or equivalent experience + 8 years of relevant experience

• Previous experience testing PC images for workstations and laptops

• Experience with NIST 800-171 controls, and CMMC compliance

• Troubleshoot and coordinate problem resolution with vendors

• Experience with application dependencies such as Group Policy, Local Policy, permissions, DNS, SQL, FTP, scripts.

• Knowledge of peripherals such as cameras and printers

• Any Microsoft certification

• Hardware knowledge (DELL, HP preferrable)

• Experience with ServiceNow or similar ticketing system

Preferred Qualifications:

• Previous DHS or DoD experience

• The following certifications are highly desired:

  • Other hands-on Microsoft Windows administrator certifications

  • COMPTIA A+, or Network+, or Security+

  • Cisco Certified Network Associate (CCNA)

  • ITILv4 Foundation

• VMWare experience

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$85,800 - $180,200

Service Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

Qualified candidates will provide entry-level support for an Information Technology (IT) Help Desk, which receives and resolves 15,000 tickets monthly through the ServiceNow service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).

More About the Role:

Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support

• Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, chat, email and ticketing
• Demonstrate Active Listening skills to be able to decipher the problem by listening to the user, and then translating the descriptions in tech language
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support
• Demonstrate the aptitude to learn and grow into a midlevel analyst to diagnose and resolve more and complex service requests and incidents.
• Leverage remote control technology (such as BOMGAR), while troubleshooting desktop and laptop problems

You’ll Bring These Qualifications:

• Ability to obtain DHS Entry on Duty (EOD)
• High School Diploma or equivalent + three years applicable experience
• Strong level of conversance with Windows Operating Systems (Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer, Edge Chromium and Mozilla Firefox
• Experience installing, upgrading, and removing software
• Experience using ServiceNow (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).
• Familiarity with Active Directory management & administration

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

This position description is not an active opening, but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$45,400 - $90,900

Service Desk Analyst - Mid (Hybrid)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software.  The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).

What You’ll Get to Do:

• Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing
• Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support 
• Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts
• Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
• Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting

You'll Bring These Qualifications:

• Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
• Bachelor’s degree or equivalent + 3 applicable years
• Ability to work Shift 3: Monday - Friday, 8:00am – 4:30pm (and flexibility to work different shifts in the future due to coverage priorities and changing client requirements)
• Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
• Experience with patch management software (e.g., SCCM)
• Experience installing, upgrading, and removing software
• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).
• Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
• Remote Support including Remote tools, VPN’s and Networking
• Office 365 Applications including Outlook, OneDrive and Teams
• Knowledgeable of Problem Management best practice and processes
• Ability to obtain DHS EOD 

These Qualifications Would Be Nice to Have:

• COMPTIA A+, or Network+, or Security+ Certification
• MCP Certification
• ITIL Foundation certification
• HDI Certification

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$54,200 - $111,000

Service Desk Analyst - Mid (Hybrid)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software.  The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).

What You’ll Get to Do:

• Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing
• Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support 
• Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts
• Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
• Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting

You'll Bring These Qualifications:

• Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
• Bachelor’s degree or equivalent + 3 applicable years
• Ability to work Shift 3: Monday - Friday, 8:00am – 4:30pm (and flexibility to work different shifts in the future due to coverage priorities and changing client requirements)
• Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
• Experience with patch management software (e.g., SCCM)
• Experience installing, upgrading, and removing software
• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).
• Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
• Remote Support including Remote tools, VPN’s and Networking
• Office 365 Applications including Outlook, OneDrive and Teams
• Knowledgeable of Problem Management best practice and processes
• Ability to obtain DHS EOD 

These Qualifications Would Be Nice to Have:

• COMPTIA A+, or Network+, or Security+ Certification
• MCP Certification
• ITIL Foundation certification
• HDI Certification

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$54,200 - $111,000