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V.A.B. Industries Sdn. Bhd.

QA Executive

Full-time

Selangor, Selangor

Quality Assurance / Control

3 weeks ago

Responsibility:

1) Project Development

Development of equipment, jig and tool drawings.
Testing to check the suitability of the products together with Production Engineer.
Preparation of customer’s documentation.
Etc.

2) Production Process

Setup new production method and process.
Monitor and improve the current production method and process.
Monitor in-process product in production area to ensure quality products are delivered to the customers.
Record and analyze the production rejection rate on all items.
Etc.

3) Quality Issue and Improvement

To investigate customer complaints and non-conformance issues arise (internal
To develop, recommend and monitor corrective and preventive actions
Preparation of document which is required by customer.
Preparation of quality control plan, PFMEA and etc.
Keep records of quality reports, statistical reviews and relevant documentation.
Promote quality awareness and commitment to quality across the company and ensure all employees follow the quality requirements.
Etc.

4) Incoming & Outgoing Quality Documents

Managing the incoming quality documents, ie COA, COC, Incoming Raw Material & Goods Check Sheet, etc.
Preparation of Outgoing Quality Check Sheet.
Etc.

5) Calibration of Equipment, Jigs & Tools

Monitor the schedule of calibration.
Ensure the relevant parties are using the calibrated equipment, jig & tool and keep it properly.
Etc.

6) ISO Documentation and Audit Process

Review and update relevant quality system procedures and work instructions.
To coordinate and support on-site internal and external audits.
To evaluate audit findings and implement appropriate corrective actions.

7) Chemical Substances Management

Consolidate the relevant information and documents, ie. ROHS report, ICP report, SOC report of the materials.
Submission of relevant report to the customer.
In charge of chemical handling & abnormalities.
Ensure chemical management awareness on the shop floor.

8) Any other tasks assigned by the Management from time to time.

Authority:

Release of new inspection jig.
Release of the calibrated measuring equipment.
Release of finished goods.
Suspend and stop the production process due to nonconformity and abnormality found.
Decide the action on the rejected parts that have a rejection rate is less than 3%.
Acknowledgement of Incoming Raw Material & Goods Check Sheet.

Quick Apply

Bjak

Quality Assurance Specialist

Full-time

Petaling Jaya, Selangor

Quality Assurance / Control

3 weeks ago

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the large.....

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Specialist with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.