Job Responsibility
Deal directly with customers via inbound calls and email inquiries.
Records & answer customer inquiries promptly and accurately.
Obtain relevant information to handle service inquiries effectively...
Job Responsibility
Deal directly with customers via inbound calls and email inquiries.
Records & answer customer inquiries promptly and accurately.
Obtain relevant information to handle service inquiries effectively.
Provide excellent service in face-to-face interactions to build and enhance relationships with customers. Ensure smooth business operations and inventory control of the branch to achieve targeted sales and services.
Possess a strong customer service mindset with excellent communication and problem-solving skills.
Handle walk-in customers efficiently by providing accurate, efficient, and quality service that meets company and industry standards.
Demonstrate reasonably strong analytical skills to identify issues and recommend solutions.
Identify sales opportunities through effective communication with customers.
Persuade and close sales effectively.
Up-selling and Cross-selling of devices and rate plans.
EXCELLENT RESOURCES CENTER PLT is an approved Training Provider registered under Pembangunan Sumber Manusia Berhad(PSMB) and also Department of Safety and Heath (DOSH) especially in the ISO system development support and also Safefty related training and consultancy service in Malayisa.we also specialise consultancy to all levels of employees in the corporate, public & government sector using accelerated learning techniques
